A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 15:34
Deal Lost
Warm
Call History
8 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
8
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
male
Language Preference
Tamil
Brand Awareness
high
Brand Sentiment
neutral
Budget Sensitivity
Neutral
Readiness to Buy
Cold
Decision Maker
influencer
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Approach
consultative
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:45 (46s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
21
Rep Words / Customer Words
78 / 34
Rep Longest Monologue
8s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
product_knowledge
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of immediate information on certificates
Innum oru time check pannittu ungalukku solla varen, gnyabagam illai.
|
product_knowledge | Customer | Yes | callback_commitment | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| mct oil | Customer | -- | Neutral | Inquiry about origin (Philippines) and certification. |
Key Moments
200:23
Origin Confirmation
Speaker 1 confirms the MCT oil is imported from the Philippines.
00:36
Certificate Inquiry Gap
Speaker 1 admits they don't remember the certificate details and needs to check, leading to the callback.
Discovery Questions
3
Q1
MCD oil-oda origin ennannu kettirukkaanga?
Q2
India-la irundhu idhu pannadhu dhaanunga, foreign-la irundhu import pannadhungala?
Q3
certificates edhachum irukkungala nammakitta?
Trust Signals
1
Directly asking for certificates
Confusion Signals
1
Uncertainty about whether it is Indian or imported
Topics Discussed
MCT Oil Origin
Importation from Philippines
Product Certificates
Callback Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| opening | 1 | neutral | Direct inquiry. |
| middle | 2 | neutral | Seeking technical details. |
| closing | 3 | neutral | Agreed to a callback. |
Call Transcript
Click to expand
Speaker 0
0.11s
Hello.
Speaker 1
1.03s
Hello
Speaker 0
1.95s
Hello Sabanangala?
Speaker 1
3.95s
Aa, neenga.
Speaker 0
4.91s
Naanga IO-la irundhu sales team-la irundhu call panrenga Bharath.
Speaker 1
8.33s
Mm.
Speaker 0
8.91s
Oru client vandhu oru poyiru kettirundhaanga, kettadhukku unga number contact panni ketka sonnaanga, MCD oil-oda origin ennannu kettirukkaanga.
Speaker 0
18.01s
Indiyala irundhu.
Speaker 1
18.25s
Aa
Speaker 0
19.53s
Illanga, India-la irundhu idhu pannadhu dhaanunga, foreign-la irundhu import pannadhungala?
Speaker 1
23.55s
Namma foreign-la irundhu import pannanum Philippines-la.
Speaker 0
25.87s
Philippines-la irundhungala?
Speaker 1
27.21s
Aamaa.
Speaker 0
27.81s
Ok-nga, next vandhu idhula certificates edhachum irukkungala nammakitta?
Speaker 1
32.99s
Mm
Speaker 0
34.37s
MCT oil odathu.
Speaker 1
36.17s
Innum oru time check pannittu ungalukku solla varen, gnyabagam illai.
Speaker 0
38.61s
Check pannittu call panreengalaa idhe number-ukku?
Speaker 1
40.63s
Aa oru padhinaindhu minutes-ku naan lunch mudichittu vandhuren.
Speaker 0
43.71s
Aa okaynga no problem.
Speaker 1
45.01s
Okay