A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 09:46
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
7.5/10
Engagement
8.5/10
Conversion Probability
70.0%
Personalization
6.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
85% into call
Pitch Approach
Direct response to inquiry
Closing Attempt
Yes
Closing Technique
other
Call Ending
other
Call Structure
Duration
1:01 (62s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
25
Rep Words / Customer Words
108 / 94
Rep Longest Monologue
7s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Availability
Innaikku panna mudiyaadhu sir, naalaikku dhaan panna mudiyum
|
logistics | Rep | Yes | alternative solution | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | 18000.00 | Positive | Customer wants to book an appointment for his mother. |
Key Moments
300:16
Logistics Conflict
Rep informs customer that home collection isn't available today, only tomorrow.
00:23
Customer Commitment
Customer agrees to come to the Wellness Center directly, showing high intent.
00:53
Price Disclosure
Rep quotes 18,000 INR; customer accepts without pushback.
Discovery Questions
3
Q1
neenga IOR contact panna try pannirundheengala sir?
Q2
neenga fasting-la irukkeengala sir?
Q3
amma baasangala irukkaangala?
Trust Signals
2
Customer specifically asked for IO Wellness Center
Customer asked for price directly
Enthusiasm Signals
1
Willingness to come to the center directly
Confusion Signals
1
Uncertainty about fasting requirements for the mother
Topics Discussed
Blood test appointment
Fasting requirements
Home collection vs Center visit
Pricing
Mother's health
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and purpose. |
| Logistics | 2 | neutral | Discussing center visit vs home collection. |
| Closing | 3 | positive | Agreeing to call back after checking fasting status. |
Call Transcript
Click to expand
Speaker 0
0.87s
Hello.
Speaker 0
2.23s
Hello.
Speaker 1
3.33s
Hello sollunga.
Speaker 0
4.33s
Hello sir, this is Bharath from IO.
Speaker 1
6.83s
Aa yes sir.
Speaker 0
7.77s
Aa, neenga IOR contact panna try pannirundheengala sir?
Speaker 1
10.25s
Aama sir, aama blood test appointment pannom sir, innaikku irukkungala availability?
Speaker 0
16.65s
Innaikku panna mudiyaadhu sir, naalaikku dhaan panna mudiyum, varradhaa irundhaa neenga inga vandhu eduthukkalaam, IO Wellness Centre-ukku varanum, veettukku vandhu collect pannanum-naa naalaikku dhaan panna mudiyum.
Speaker 1
23.57s
Illa illa, anga vandhu naanga IO Wellness Center-ukke varom.
Speaker 0
27.57s
Aa, neenga fasting-la irukkeengala sir?
Speaker 1
30.09s
O fasting-la irukkanum-ngala? Adhukku aama pathu irandu irandu varusham fasting irukku. Adhukku illa ennoda ammaavukku.
Speaker 0
31.31s
Aamaa ten to twelve passing irukkum.
Speaker 0
34.59s
Aamaa sir, amma amma baasangala irukkaangala?
Speaker 1
35.83s
Aa.
Speaker 1
37.31s
Aa illa sir, avanga naan kettukkiren, evvalavu naal fortune-la irukkaanga sir?
Speaker 0
39.75s
Evvalavu naalukku paarththeenga akka?
Speaker 0
41.07s
Ippadi irandu vandhu irandu hours fasting irukkum.
Speaker 1
43.67s
Okay okay okay.
Speaker 1
46.03s
Saringa sir, naan kettuttu ungalukku idhe number-la paarkalaama?
Speaker 0
47.13s
Idhe numberukku idhe numberukku return kooppidunga okayngala.
Speaker 1
51.93s
Ippa evvalavu sir charges aagum unga blood test adhellam?
Speaker 0
53.83s
i o ondru ettuvannu vandhu ettinidhu thousand sir.
Speaker 1
56.35s
Eighteen thousand-aa? Okay sir.
Speaker 0
57.09s
Aamaam sir, okay neenga kettuttu enakku call pannunga naan ungalukku.
Speaker 0
60.65s
Arrange panni kudukuren. Ok. Oknga.
Speaker 1
61.19s
Okay.