A
Call Intelligence
Muthukumaran with Bharath Kumar — Feb 18, 2026 18:58
Deal Lost
Cold
Call History
1 attemptRep Performance
3.0/10
Pitch Effectiveness
0.0/10
Engagement
0.0/10
Conversion Probability
0.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
3No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Muthukumaran.
Low Performance: Bharath Kumar
Bharath Kumar scored 3.0/10 on call with Muthukumaran. Review recommended.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Muthukumaran. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
15% into call
Pitch Approach
Reference previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
information_sent
Call Structure
Duration
0:52 (52s)
Primary Language
English
Code Switching
None
Total Speaker Turns
6
Rep Words / Customer Words
31 / 42
Rep Longest Monologue
5s
Customer Longest Monologue
7s
Silence Gaps (>2s)
2 (max 22.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Referencing lead's previous interest. |
Key Moments
200:05
Agent Introduction
Agent identifies himself and the purpose of the call.
00:45
Voicemail Termination
The call is confirmed as reaching an automated system, ending the interaction.
Topics Discussed
IO 360 program
Previous interest
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Automated response. |
Call Transcript
Click to expand
Speaker 1
0.25s
If you record your name and reason for calling, I'll see if this person is available.
Speaker 0
0.41s
Hello.
Speaker 0
5.79s
halo sir dis is bharat from iwo.
Speaker 0
8.85s
Recently you showed interest in IO 360 program, right sir? That's why I gave you the call back.
Speaker 0
14.29s
Thank you sir.
Speaker 1
21.25s
Thanks Bharat. Please stay on the line.
Speaker 1
45.51s
I'm sorry, this person is not available. If you would like to leave an additional message, please reply after the tone.