A
Call Intelligence
Senduran Balraj with Bharath Kumar — Feb 18, 2026 18:30
Deal Lost
Warm
Call History
2 attemptsRep Performance
8.0/10
Pitch Effectiveness
2.0/10
Engagement
6.0/10
Conversion Probability
40.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Senduran Balraj. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low (Curious)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
21% into call
Pitch Approach
Reference-based
Closing Attempt
No
Closing Technique
appointment_setting
Call Ending
follow_up_scheduled
Call Structure
Duration
0:46 (46s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
20
Rep Words / Customer Words
102 / 58
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Slightly Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy/No time
not really now. they said okay you call me back maybe tomorrow.
|
time | Customer | Yes | alternative choice / specific time proposal | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Interested | Initial outreach to explain the program the customer showed interest in. |
Key Moments
200:06
Brand Clarification
Customer didn't recognize 'I Go' until clarified as 'Ivo Wellness Center'.
00:26
Language Switch
Agent switches to Tamil, which noticeably relaxes the customer and leads to a firm appointment.
Trust Signals
2
Agreement to a specific callback time
Switching to native language (Tamil)
Enthusiasm Signals
1
Confirmed curiosity about the program
Resistance Signals
1
Time constraint ('not really now')
Confusion Signals
1
Initial brand name recognition ('Sorry where?')
Topics Discussed
IO 360 Program
Callback Scheduling
Language Preference
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Didn't initially hear the company name. |
| Middle | 2 | neutral | Acknowledged interest but stated he was busy. |
| Closing | 3 | neutral | Agreed to a specific callback time in Tamil. |
Call Transcript
Click to expand
Speaker 1
0.17s
Hello?
Speaker 0
0.75s
hello
Speaker 1
1.71s
Yeah.
Speaker 0
2.33s
halo sir dis is bharat from i go.
Speaker 1
5.39s
Sorry where?
Speaker 0
6.23s
I am Bharat from Ivo sir Ivo wellness center.
Speaker 1
8.37s
Oh oh ya ya ya ya ya.
Speaker 0
10.19s
You recently showed interest in IO 360 program right sir?
Speaker 1
14.23s
yaa, ai vaas jaas kyooryas vaat vaat id is.
Speaker 0
16.73s
okay. are you free to explain it how it's working sir?
Speaker 1
20.95s
not really now. they said okay you call me back maybe tomorrow. okay sure.
Speaker 0
26.31s
okay sir sure-nga. neenga tamil-aa sir neenga?
Speaker 1
29.01s
Aamaama.
Speaker 0
29.63s
okay. ethanai manikku morning ethanai manikku call panna correct-aa irukkum sir ungalukkitta pesa?
Speaker 1
34.03s
during lunch hour, lunch time.
Speaker 0
36.55s
around 2 PM is it okay for you sir?
Speaker 1
39.77s
ya should be okay.
Speaker 0
41.27s
okay sir. ai vil giv yu da kaal byaak tumaro maarnil. tumaro aaphnoon at do pi em. ya okay sir. thaank yu.
Speaker 1
42.57s
Tomorrow morning tomorrow afternoon at 2:00 PM.
Speaker 1
45.07s
Thank you.