A
Call Intelligence
Narayanan with Bharath Kumar — Feb 16, 2026 15:31
Deal Closed
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
5.0/10
Conversion Probability
60.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Narayanan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Aiwo Ultimate Omega 3 Triple Strength, Aiwo Pure C8 MCT Oil
Deal Value
₹2,859
Purchase Date
Feb 04, 2026
Calls Before Closure
1
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
English/Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
28% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:21 (21s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Low
Total Speaker Turns
10
Rep Words / Customer Words
41 / 21
Rep Longest Monologue
4s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Not a good time to talk
can you please call me after tomorrow eleven thirty if you don't mind.
|
time | Customer | Yes | agreement and scheduling | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Following up on interest shown. |
Key Moments
200:06
Program Mention
Rep identifies the specific reason for the call (IO 360 interest).
00:13
Callback Request
Customer sets a firm boundary on time but provides a specific window for follow-up.
Trust Signals
2
Agreement to a follow-up call
Confirmation of interest in IO 360
Resistance Signals
1
Time constraint (busy now)
Topics Discussed
IO 360 Program
Scheduling
Previous Interest
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Polite greeting. |
| Scheduling | 2 | neutral | Direct and cooperative in setting a time. |
Call Transcript
Click to expand
Speaker 0
0.27s
hello. yes.
Speaker 1
2.39s
hello sir this is bharat from i o.
Speaker 0
5.33s
te aatel mi.
Speaker 1
6.09s
recently you showed interest in IO 360 program right sir?
Speaker 0
10.77s
Yeah.
Speaker 1
11.31s
yaa is it the right time to connect with you sir?
Speaker 0
13.51s
can you please call me after tomorrow eleven thirty if you don't mind.
Speaker 1
17.35s
tomorrow morning eleven thirty.
Speaker 0
18.95s
ya.
Speaker 1
19.43s
yaa okay sir shor. thank you.