A
Call Intelligence
Sathya Prakash M with Bharath Kumar — Jan 23, 2026 20:08
Deal Closed
Hot
Call History
2 attemptsRep Performance
9.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
9.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.5/10 and closed the deal with Sathya Prakash M. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test / Health Checkup
Purchase Date
Jan 23, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Self
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High - Professional and clear purpose.
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
0:32 (33s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
102 / 38
Rep Longest Monologue
9s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 0.8s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Rep | -- | Positive | Instructions for fasting before the test. |
Key Moments
300:04
Booking Confirmation
Confirms the appointment for the next morning.
00:12
Fasting Instruction
Critical medical instruction to ensure test validity.
00:23
Personal Contact Offer
Builds trust and ensures the customer feels supported.
Trust Signals
2
Customer agrees to follow fasting instructions immediately
Customer acknowledges agent's name and contact offer
Enthusiasm Signals
1
Quick agreement: 'Ok ok naan ippave mudicharen sir'
Topics Discussed
Booking confirmation
Fasting requirements
Blood test timing
Dinner timing
Customer support/guidance
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Acknowledging the call. |
| Logistics Discussion | 2 | neutral | Agreeing to fasting instructions. |
| Closing | 3 | neutral | Thanking the agent for the guidance. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello
Speaker 0
0.73s
Hello
Speaker 1
1.75s
Sollunga.
Speaker 0
2.43s
Sir, Aivala-la irundhu Bharath pelearen sir.
Speaker 1
4.01s
Aa sollunga sir.
Speaker 0
4.69s
Ungalukku naalaikku kaalaila onnaayirathu irandu muppadhu confirm aayirukku sir booking.
Speaker 1
7.37s
Vandhuruvaanga, okay vandhuruvaanga, neenga.
Speaker 0
8.17s
Neenga saappitteengala sir dinner ippo?
Speaker 1
11.09s
Illa sir, innum saappidala.
Speaker 0
12.61s
Neenga ungalukku naan therthikku book pannadhunaala pathu irandu vandhu irandu hours fasting irukkanum adhu, neenga oru naan o clock appadi saappitteenganna correct-aa irukkum sir ungalukku blood test edukka time pathu irandu vandhu.
Speaker 1
17.03s
Neenga oru
Speaker 1
20.29s
12 o'clock.
Speaker 0
21.59s
Okenga?
Speaker 1
21.61s
Ok ok naan ippave mudicharen sir.
Speaker 0
23.23s
Okay okay sir, edhunaachum ungalukku endha doubt-aa irundhaalumae en number save pannikkonga sir, Bharath en peru.
Speaker 1
28.13s
Kandippa naan ungalukku full guide.
Speaker 0
28.51s
Naan ungalukku full guidance naan ungalukku panni tharen, okayngala?
Speaker 1
30.53s
Okay sir. Okay sir. Thank you.
Speaker 0
31.13s
Ok. Ok sir. Thank you. Thank you.