A
Call Intelligence
Sathya Prakash M with Bharath Kumar — Jan 23, 2026 19:25
Deal Closed
Unknown
Call History
2 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
181 Test
Purchase Date
Jan 23, 2026
Calls Before Closure
2
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Closed
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
reference_previous
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
5
Pitch Approach
Service Confirmation
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
1:32 (93s)
Primary Language
English
Secondary Language
Tamil
Code Switching
Moderate
Total Speaker Turns
35
Rep Words / Customer Words
108 / 134
Rep Longest Monologue
6s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 5.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Confirmation of appointment
I just want to know like will they be coming tomorrow like or is it confirmed tomorrow?
|
logistics | Customer | Yes | assurance and action | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 181 blood test | Customer | -- | Positive | Customer confirming they have paid for and scheduled this specific test. |
Key Moments
300:18
Payment Confirmation
Customer confirms they have already paid, shifting the call from sales to service.
01:01
Language Switch
Agent switches to Tamil, significantly improving rapport and clarity.
01:27
Commitment to Follow-up
Agent provides a clear next step to resolve the customer's logistical anxiety.
Discovery Questions
5
Q1
want to schedule or already scheduled sir?
Q2
in website aa?
Q3
main no name sir?
Q4
locations?
Q5
Ippa payment-um pannitteengala?
Trust Signals
3
Shared payment screenshot
Provided exact pin code (636005)
Self-identified as a doctor
Enthusiasm Signals
1
Proactive communication about payment
Confusion Signals
1
Uncertainty if the home collection team will arrive tomorrow
Topics Discussed
181 Health Test
Payment Confirmation
WhatsApp Link
Salem Location
Appointment Scheduling
Pin Code Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Seeking information about their appointment. |
| Middle | 2 | positive | Confirming payment and location details. |
| Closing | 3 | positive | Happy that the agent is checking with the booking team. |
Call Transcript
Click to expand
Speaker 0
0.33s
hello. hello.
Speaker 1
3.29s
Hello.
Speaker 0
3.95s
Hello sir, this is Bharat from IO. Recently you tried to contact us.
Speaker 1
7.45s
aa yes sir.
Speaker 0
8.59s
ya tell me sir how may i help you sir?
Speaker 1
10.75s
uh sir this like we were we have scheduled that one eight one test.
Speaker 0
16.97s
want to schedule or already scheduled sir?
Speaker 1
17.21s
One to schedule
Speaker 1
18.79s
already scheduled and I have completed the payment too.
Speaker 0
22.63s
in website aa?
Speaker 1
24.49s
yes. they gave me a link through the WhatsApp.
Speaker 0
28.13s
okay.
Speaker 1
29.31s
aa that ICICI at IO at ICICI health.
Speaker 0
34.93s
Okay.
Speaker 1
34.95s
Okay. I said I completed the payment through that and they asked me to share the screenshot I have shared it to.
Speaker 0
40.93s
Okay.
Speaker 1
41.83s
so like uh I have to like tomorrow it is scheduled at between nine to ten.
Speaker 0
46.91s
okay sir.
Speaker 1
48.05s
I just want to know like will they be coming tomorrow like or is it confirmed tomorrow?
Speaker 0
52.79s
main no name sir.
Speaker 1
55.49s
doctor satyaprakash.
Speaker 0
56.95s
satyapeethas. aa locations.
Speaker 1
59.55s
it is in salem.
Speaker 0
61.49s
tamil thaan sir neenga?
Speaker 1
61.57s
Tamil
Speaker 1
63.83s
Tamil Nadu Tamil Nadu. Okay.
Speaker 0
64.57s
Okay Tamil okay okay sir. Naan check pannittu kooppittungala?
Speaker 1
67.71s
Pin code vandhu adhula potta pin code-ukku availability-nu vandhuchu. 636005. Naan address-um anuppikkiren. Ippa payment-um pannitteengala?
Speaker 0
73.59s
Ippa payment-um pannitteengala already neenga website-laye?
Speaker 1
75.85s
Pannitten. Pannitten pannitten.
Speaker 0
78.05s
Oru nimisham irukkeenga.
Speaker 0
84.83s
That's perfect.
Speaker 0
87.17s
saringa sir naan indha booking team kittuttu naan thirumba varen sir okayngala?
Speaker 1
90.23s
Ok ok ok.
Speaker 0
90.85s
Okay sir. Thank you.
Speaker 1
92.09s
Thank you.