A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 10:57
Deal Lost
Warm
Call History
1 attemptRep Performance
5.0/10
Pitch Effectiveness
2.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Hindi
Brand Awareness
Low
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Likely
Lead Type
outbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
16% into call
Pitch Approach
Product-centric
Closing Attempt
No
Closing Technique
None
Call Ending
follow_up_scheduled
Call Structure
Duration
0:30 (31s)
Primary Language
English
Secondary Language
Hindi
Code Switching
High
Total Speaker Turns
15
Rep Words / Customer Words
68 / 24
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Moderate
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Communication
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Language Barrier
Bahut zyada English nahi aata mere ko aap boliye main samajh jaunga.
|
communication | Customer | Yes | deferral/transfer | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Neutral | Initial pitch regarding recent interest shown by the lead. |
Key Moments
200:11
Customer asks 'where?' regarding the health checkup.
Indicates the customer remembers or is curious but needs more context.
00:20
Customer admits limited English proficiency.
The pivotal moment that changes the call direction to a transfer/callback.
Trust Signals
1
Customer stayed on the line to explain language preference.
Resistance Signals
1
Language barrier: 'Bahut zyada English nahi aata mere ko'
Confusion Signals
1
health checkup haan kahaan pe?
Topics Discussed
AIWO 360 Master Checkup
Language preference
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer acknowledges the call but is slightly confused about the location/context. |
| Language Barrier | 2 | neutral | Customer explains he doesn't know much English but is willing to listen if the agent speaks Hindi. |
Call Transcript
Click to expand
Speaker 0
0.33s
Hello.
Speaker 1
0.49s
Hello.
Speaker 0
1.13s
Hello.
Speaker 0
2.01s
halo sir dis is bharat from i o.
Speaker 1
4.61s
Hmm.
Speaker 0
5.09s
ai o three sixty sir. you recently showed interest in ai o three sixty master checkup sir. health checkup.
Speaker 1
11.63s
health checkup haan kahaan pe?
Speaker 0
13.69s
ya is it a right time to talk regarding this with you?
Speaker 1
16.71s
Haan, boliye.
Speaker 0
17.77s
aa kut aa kut i e aap laa speak in inglish?
Speaker 1
20.93s
Bahut zyada English nahi aata mere ko aap boliye main samajh jaunga.
Speaker 0
24.09s
hindi is okay for you right sir?
Speaker 1
25.89s
Yeah, yeah, yeah.
Speaker 0
26.61s
Okay, no problem sir. I will connect you with a Hindi speaking person in 30 minutes sir. Okay sir. Thank you.
Speaker 1
29.57s
Ultimate sir.