A
Call Intelligence
Venkat with Bharath Kumar — Jan 25, 2026 08:55
Deal Closed
Hot
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
7.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Extra Virgin Olive Oil (500ml)
Deal Value
₹2,000
Purchase Date
Jan 25, 2026
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Telugu
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Moderate
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
new_inquiry
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
15% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
9:17 (557s)
Primary Language
Telugu
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
105
Rep Words / Customer Words
1142 / 184
Rep Longest Monologue
45s
Customer Longest Monologue
15s
Silence Gaps (>2s)
4 (max 75.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
Moderate
Filler Words
High
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price/Trust
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Price concern
Rendu vela sir, avunu sir, okka sir, saranga sir, em sir?
|
price | Customer | Yes | value reinforcement | Good |
|
Product Integrity
malli courier chesina tharvatha malli aa bottle maaradu kada antunnaanu sir change avvadu kada
|
credibility | Customer | Yes | assurance | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| olive oil | Customer | 2000.00 | Other | Main product pitch |
Key Moments
401:08
Explanation of the 3-hour extraction process.
Establishes product quality and technical superiority.
02:18
Analogy of the bridge and buses for heart health.
Simplifies complex medical concepts for the customer.
05:28
Customer asks how to order.
Buying signal indicating successful pitch.
07:18
Call put on hold for a long duration.
Potential friction point, but customer stayed on the line.
Discovery Questions
2
Q1
Emi sir adi daanikosam emi telisindam sir?
Q2
Allergic ante meeru specific-gaa idi maari unte manam confirm-gaa cheppoddam sir?
Trust Signals
2
Customer asks about usage (drinking raw vs cooking)
Customer asks about shipping security (bottle change during courier)
Enthusiasm Signals
1
Directly asking how to order: 'Idi etla sir bro maaku order kaavaalante?'
Resistance Signals
1
Initial confusion about price (2000 INR)
Confusion Signals
1
Confusion between 'Allergy' and 'Energy'
Topics Discussed
Extra Virgin Olive Oil
Heart Health
Cholesterol (HDL/LDL)
Cold Press Method
Gut Health
Shipping and Payment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Curious about the product. |
| Pitch | 2 | neutral | Asks clarifying questions about usage and benefits. |
| Closing | 3 | positive | Agrees to purchase and provides location. |
Call Transcript
Click to expand
Speaker 1
0.35s
hello. hello. hello sir, this is bharath from i o. okay sir. you are looking for the support right sir? how many times?
Speaker 0
8.55s
How are you?
Speaker 1
10.13s
Hello sir, adi sir cheppandi sir. Aa cheppandi sir, meeru health case-ni related-ga message chesindi, daanivalle call chesindam sir. Edo oil icchindi kada sir, oil daanivalle emi sir adi? Artham avvala sir. Edo oil undi kada sir, oil oila edo olive oil, olive oil undali sir. Emi sir adi daanikosam emi telisindam sir?
Speaker 0
24.51s
Aa
Speaker 1
27.37s
Aa olive oil anedi vacchi oka malli undedi extra virgin olive oil sir. Okay sir. Aa ippudu nenu full-gane cheptanu ee olive oil gurinchi mana em special andi mana dara? World-lone rendu country-lo vacche olive oil dhaan sir best.
Speaker 1
43.55s
Okay, okati vacchi Australia, okati vacchi Portugal.
Speaker 1
46.69s
Ani ikkada.
Speaker 1
48.03s
Ee olive oil vachchi
Speaker 1
49.99s
Aada aada velusthaaru aada vachchi vache olive seeds ni vachchi within three hours lo manam extract chesestaam sir.
Speaker 0
55.31s
Vitti
Speaker 1
58.07s
Okay sir, ippudu tree lonchi ettina oka moodu hours lone olive oil ga chesestaam manam, endukante ettinappudu konchem okko okka hour ki vachchi daantlo unde polyphenols content vachchi.
Speaker 1
68.79s
Manaki vachchi atla set ayyedi less avutane vastadi one per hour ki, daanilo maximum moodu hours lopala ne daanni oil ga chestaamu. Ya machine batti manam chesedi ledu, natural gaane cold press ane oka method undadu sir manaki. Idi oil lo easy enti sir manaki?
Speaker 1
82.63s
Athu modalu.
Speaker 0
82.69s
Athamoola.
Speaker 1
84.05s
Ee oil valla manaki enti use antaaru sir? Avvaledu meeku HDL, LDL antha untaaru ani pettuko sir. Mee heart ki chana manchi sir. Deentlo vachchi mono saturated fats jaasthi sir manaki. Okay olive.
Speaker 0
94.43s
Aa ya.
Speaker 1
95.87s
Colic acid ani cheptharu okati oka content lo adi vachchi jaasthi unde valla mee HDL good cholesterol nunchi increase chesthundi sir.
Speaker 0
96.81s
Chepthaaru okka content-lo adi vachchi jaasti undevaallaki.
Speaker 0
100.43s
Okay.
Speaker 1
103.53s
Okay sir. Mana world-lo vachchi rendu undaadi.
Speaker 1
105.81s
HCL, LDL ani rendu cholesterol untadi. Okay. Manam ee olive oil ettayya valla...
Speaker 0
108.51s
Okay.
Speaker 1
110.37s
Good cholesterol ane HDL vachchi increase avutadi manaki, manchi cholesterol increase avutadi.
Speaker 0
113.59s
Manchi kolaksha.
Speaker 1
115.49s
Central idi vachchi thakkuva ayitadi, idi emante heart ki poye dovalo vachchi walls antha untadi kada sir, heart ki poyi blood circulation ki avunu sir, dantlo vachchi aa kovvu antha vachchi serpu untadi manaki, bad cholesterol anedhi aa bad kolupu.
Speaker 0
115.69s
Second
Speaker 0
128.49s
Idi vachchi.
Speaker 1
128.49s
Idi vacchi good cholesterol vacchedi undi, adi daani aa dolo vacchi jaaga lekapota untadi kada? Ippudu manam bridge paina poyetappudu rendu pakkana rendu bus niluchukunte naduvulo poyedaniki.
Speaker 0
134.11s
Fridge
Speaker 1
138.39s
Ee chaaka vachchi takkuvaga untadi kadaa sir? Sir idi enno oil laantidi idi manam direct thaagocchaa lekapote emanna? Idi vachchi manam vachchi otti kadupulone thaagoccham ledante emanna salad dressing idi maatram chesukovacchu sir. Ee olive oil ni manaki heat cheyakoodadu.
Speaker 0
144.11s
Idi vachchi manam vachchi
Speaker 0
147.37s
Aa
Speaker 1
152.19s
Endukante heat chesthunte daantlo unde polyphenol content vachchi poyidusthadi, nutrition content daantlo undedi antha.
Speaker 1
158.59s
Okay memu ante maa office lo memu taagedani chooste otti kalupulone taagestaam tellaari padhina rendu to iravai ml daily memu taagestaam. Energyki pani chestaara adi?
Speaker 1
169.31s
Allergy meeku em edi maadi allergy undadu sir manaki? Energy kaadu sir energy ki panichesthunnaaru.
Speaker 1
175.37s
Allergic ante meeru specific-gaa idi maari unte manam confirm-gaa cheppoddam sir, idi workout avuthaado ledo? Aa allergy kaadaa sir, allergy allergy energy definitely-gaa untadi sir deentlo.
Speaker 0
180.79s
Aa.
Speaker 0
182.59s
Ennadi?
Speaker 1
185.19s
O etlaa kaalathinu cover undetlaa?
Speaker 0
185.49s
Eppudu kaaranam undi.
Speaker 1
187.79s
Ettu sir? Maaku atla kaavaalante atla? Artham avvala sir meeru maatlaadedi. Paathrem pettamanna? Aa sir? Aa nenu chepthaanu sir, deeni benefit chepthaanu sir. Heart health ki chaana manchidi sir idi. Okay. Malli vachchi idi powerful anti-oxidant ani chepthaaru. Avunu okay.
Speaker 1
203.95s
Manam fast-ga age avuthaam kadaa daily-o age ayyedi, idi vacchi de-aging chestadi manaki, slow-ga age ayyedi vacchi slow down chestadi manaki.
Speaker 0
206.59s
Cheyadhi.
Speaker 0
207.65s
Aa
Speaker 1
212.05s
Malli mana skin glow istaadi manaki.
Speaker 0
212.15s
Malli
Speaker 1
214.87s
Okay, malli idi vachi anti-inflammatory ani cheptaru. Ippudu manam vachi bayata edaina debba tagilite manaki bayata talestadi kada sir manaki? Avunu avunu, kinda edaina paditeno edaina gulla edaina vaste manaki bayata undetappudu talestadi.
Speaker 0
223.61s
Avunu.
Speaker 1
227.93s
Ollu lopala unde etta manaki etta choodandi, manam bayata kandlu choostaam telustadi.
Speaker 1
231.97s
And body lopala ayyevi inflammation ante choodanadu kada mana sun adi test cheste choodanadu.
Speaker 0
232.11s
Aa.
Speaker 0
237.01s
Aa.
Speaker 1
238.21s
Aa inflammation ni daily thaage valla manaki lopala nunchi adi cure chesthadi, idi bayata test ettheda telusundi lopala unde inflammation enthani.
Speaker 0
238.39s
Aa
Speaker 1
246.59s
Manam test aadukovadaniki etthana avvadu kada, bayata unte weak avvachi manaki telusthadi, lopala undedi teliyadu kada adi manaki thaggisthadi.
Speaker 1
253.25s
Malli blood sugar level ni vachchi control lo pettukuntaaru sir idi.
Speaker 1
257.63s
Insulin resistance vachchi increase chesthadi manaki.
Speaker 1
261.85s
Insulin vachchi level factorialis okay idi undi, aa gland dhaan insulin manaki secrete chesthadi.
Speaker 0
266.47s
Adi manaki
Speaker 1
266.47s
Adi manaki correct-ga secrete chesedaaniki help chesi blood sugar level-ni control-lo pettukuntadi sir, idi manam chesukune-dala okay sir.
Speaker 0
271.51s
Aa sir idi maatlaadi
Speaker 1
275.13s
Malli vacchi diet system undi kada mana gut health tho aa gut health vacchi improve chesedaniki help chesthadi, mani mana bone health malli main ga choosinatle meeru weight management lo.
Speaker 1
288.69s
Hello sir inko vishayam sir idi
Speaker 0
289.35s
Hello
Speaker 0
291.01s
Avunu.
Speaker 1
291.75s
Cheppandi sir. Idi thaagina tarvata emanna tiffins atla emanna cheyoccha ledaa ade atla emanna cheyoccha sir idi.
Speaker 0
291.93s
Aa
Speaker 0
295.01s
Adi
Speaker 1
296.49s
Ma idi mandu kaani sudata kuduthundi idi normal oil maadhiridhaan manaki. Okay sir. Adi emi idi kaadu heat mattum cheyakuduthundi meeku adidhaan. Otti kadupula thaagocchu. Lentha meeru dosa-lo meeru tinnabothaarante dosa vachchi pan-lo nunchi ettesinaaka oka moodu minutes tharvatha uduku taggipothaadi kada.
Speaker 0
300.73s
Neevu.
Speaker 0
303.95s
Aa
Speaker 0
305.41s
Ledante meeru
Speaker 1
314.17s
Avunu avunu daani paina meeru vesukuni kooda tinocchu malli salad.
Speaker 0
314.45s
Aa.
Speaker 1
317.67s
Chinetappudu daanipaina vesukovacchu, meeku etta kaavaalo antha use chesukovacchu sir meeku. Okay sir, okay sir. Idi etla sir bro maaku order kaavaalante? Aa meeru address meedhi evaru sir teesukuntaama? Rajahmundry sir.
Speaker 0
327.01s
O
Speaker 1
328.99s
Rajamahendra, memu meeru book chestunte maa intiki arrange chestam sir meeku. Okay sir, idi entha sir box? Idi aidu vandala ml idi extra virgin olive oil anevaali, idi aidu vandala ml meeku vachi okati nalabhai aidu vastadi sir.
Speaker 1
341.33s
Double nine five.
Speaker 1
344.23s
Adi kaludu sir, rendu vela rendu vela vastadi sir meeku.
Speaker 1
347.63s
Rendu vela sir, avunu sir, okka sir, saranga sir, em sir? Nenu book chestam sir, adi book ippudu etthukunte edo order meeku. Aa avunu sir, enni bottles sir kavali manaki? Only okka bottle sir, first oka bottle memu send chestamu, meeru daily oka padhina rendu vela ml taagi choodandi meeru.
Speaker 0
361.15s
First oka part.
Speaker 0
363.57s
Aa.
Speaker 1
366.95s
Meeku within iravai days lo meeku difference telustadi.
Speaker 1
370.37s
Nee gut health ki chaana manchidi.
Speaker 0
372.75s
Maadteevi.
Speaker 1
373.67s
Manam tellaari toilet pothaam kadaa sir adi konchem idigaa undi idi tinnaaka oka padhi tinnaaku choodandi meeku ae oka prashna ledunda correct gaa meeku untaayi choodandi.
Speaker 1
382.73s
Okay sir okay sir.
Speaker 1
383.87s
Um, nenu WhatsApp chestanu sir meeku, just meeru address naaku send cheyandi, memu vachi ee buddha Sunday reputaki Republic Day leave ane valla.
Speaker 0
386.57s
Adi
Speaker 0
389.25s
Meeru vachchi
Speaker 1
392.87s
Manaki shipping vachchi Tuesday chestadi sir meeku change sarada idi manaki madhyalo maarudu kada emundadu kada sir.
Speaker 0
392.93s
Aa okay.
Speaker 1
399.05s
Em saar, adi malli saar change madhyalo malli maarcharu kadaa, oil katta em maarcharu kadaa antunnaanu.
Speaker 1
404.33s
Aahaa arthana vaalla mee cheppedi, malli courier chesina tharvatha malli aa bottle maaradu kada antunnaanu sir change avvadu kada. Em ledu sir memu em chesthaano ade courier meeku Tuesday memu chesthaamu evening.
Speaker 0
408.83s
Enchavadu kadaa.
Speaker 0
413.45s
Hello
Speaker 1
413.93s
Okay meeku Wednesday meeda mee chethilo untadi sir maximum Wednesday lo entrance day mee chethilo untadi. Okay okay sir okay sir.
Speaker 0
418.35s
Okay
Speaker 1
419.93s
Okay-na, nenu vacchi invoice vacchi repu tick cheseda sir meeku? Endukante leave ayipoddu, nenu inside-lo maatlaadutunnaanu meeku message vacchina valla.
Speaker 0
424.57s
Maatlaadataa.
Speaker 1
426.75s
Okay sir, okay sir, mandi kooda ikkada Chittoor pakkana undi Tamil Nadu dhaanemo? Avunu, avunu sir. Chittoor pakkana vastadi maaku border, ade ade okasari challo sir.
Speaker 0
431.01s
Namaste.
Speaker 1
434.85s
Okay, mee peru telusukuntaamaa sir? Venkat sir, naa peru Venkat, okay okay.
Speaker 0
438.77s
The person you are speaking with has put your call on hold, please stay on the line. Meeru maatladutunna vyakti mee call nu hold lo unchaaru, dayachesi linelo vechi undandi.
Speaker 0
452.31s
Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripya line par. The person you are speaking with has put your call on hold please stay on the line.
Speaker 0
466.37s
Meeru maatladutunna vyakti mee call nu hold lo unchaaro dayachesi line lo vechi undandi. Aap jis vyakti se baat kar rahe hain usne aapki call ko hold par rakha hai kripya line par bane rahen.
Speaker 0
481.43s
The person you are speaking with has put your call on hold, please stay on the line. Meeru maatladutunna vyakti mee call nu hold lo unchaaru, dayachesi linelo vechi undandi.
Speaker 0
495.01s
Aap jis vyakti se baat kar rahe hain, usne aapki call ko hold par rakha hai. Kripya line par bane rahen. The person you are speaking with has put your call on hold, please stay on the line. Meeru Matlad punna vyakti.
Speaker 1
512.37s
Sorry sir, aa okay no problem sir. Ante sir phone chesta plan anukondi cheppandi. Em problem ledu sir. WhatsApp cheppandi sir. Aa nenu meeku switch chestanu sir, no problem. Nenu WhatsApp lo message pedathundi sir. Aa nenu pettindanu sir meeku meeru cheppandi.
Speaker 0
521.59s
Vendanam.
Speaker 0
525.81s
Aa.
Speaker 1
526.49s
Aa em kaavaalante idi support meeru idi cheyandi, memu full support istaamu okay-naa? Okay sir, okay sir. Mottham Tuesday daadaa sign avvannaa daaniki inform chesthaamu sir meeku. Adhe adhe adhe sir. Payment ela sir?
Speaker 0
532.01s
Okay sir okay.
Speaker 1
537.85s
Aa meeru online-lo kooda cheyocchu sir. Okay sir okay sir. QR code maadi nenu send chestaanu. Okay sir. Meeru cheyandi nenu invoice generate chesi meeku Tuesday nenu book chestaanu. Okay sir okay sir okay sir. Bharat sir save chesukondi ya support kaavaalante naaku call cheyandi nenu help chestaanu meeku okay. Okay sir okay sir okay.
Speaker 0
543.47s
Okay
Speaker 0
547.73s
Okay okay okay sir okay sir okay.
Speaker 0
551.51s
Ade ade
Speaker 0
554.91s
Okay.
Speaker 1
556.21s
Okay okay.