A
Call Intelligence
None with Bharath Kumar — Feb 21, 2026 09:28
Deal Lost
Warm
Call History
5 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
30.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Cold
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:27 (27s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
38 / 48
Rep Longest Monologue
3s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Busy with relative's marriage
relation marriage adhanaala oru oru vaaram bhayankara irundhuchu
|
time | Customer | Yes | acceptance | Good |
Key Moments
200:01
Postponement
Customer establishes they are busy with a wedding until Monday.
00:09
Identity Verification
Customer asks if the person in the DP is the agent, showing a need for trust/verification.
Trust Signals
1
Customer asks about the agent's DP to verify identity
Resistance Signals
1
Time-based resistance (busy with wedding)
Confusion Signals
1
Confusion regarding the photo/DP and age mentioned previously
Topics Discussed
Scheduling
Personal Unavailability
Identity Verification
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining unavailability. |
| Middle | 2 | neutral | Asking about the agent's DP/identity. |
| Closing | 3 | neutral | Agreeing to talk later. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.39s
Aanaal Bharath Bharath enakku relation marriage adhanaala oru oru vaaram bhayankara irundhuchu, Monday-kku mela dhaan free-aa varren, Tuesday naan line-la varren.
Speaker 0
7.83s
Onnu naangu.
Speaker 0
9.15s
Tuesday okay okay, enakku ore oru doubt sir, unga DP-la irukkuradhu neengadhaana sir?
Speaker 1
13.59s
Illa, naan Deepak-ku sannen.
Speaker 0
15.39s
Adhudhaan ivaru enbathiyoru vayasu sonnaaru ivanga paathu enga irukkaaru yaaru ennoda photo.
Speaker 1
16.37s
Ennathu?
Speaker 1
19.49s
Ennaano potta venaamnu sollu.
Speaker 0
22.89s
Okay okay sir.
Speaker 1
23.41s
Sari sir.
Speaker 1
24.87s
Seven.
Speaker 0
25.53s
Okay okay.
Speaker 1
26.47s
Okay.