A
Call Intelligence
None with Bharath Kumar — Feb 13, 2026 11:27
Deal Lost
Warm
Call History
5 attemptsRep Performance
9.0/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
5
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
75% into call
Pitch Approach
Consultative
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:37 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
21
Rep Words / Customer Words
68 / 42
Rep Longest Monologue
6s
Customer Longest Monologue
3s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dietitian consultation | Customer | -- | Interested | Customer asking when the dietitian will call. |
Key Moments
300:18
Time Slot Confirmation
Agreement on 3:00 PM for the dietitian call ensures the lead stays in the funnel.
00:23
Positive Feedback Loop
Customer confirms the previous consultation was good, indicating high trust and satisfaction.
00:29
Value Proposition
Agent explains the purpose of the next session is to 'tailor' the plan specifically for the customer.
Discovery Questions
3
Q1
neenga ippo free-ya irukkeengala?
Q2
Eththanai manikku venum sir ungalukku?
Q3
nethu consultation ungalukku nalla pochaa sir?
Trust Signals
2
Positive feedback on previous consultation
Proactive inquiry about the next step
Enthusiasm Signals
1
Promptly agreeing to the suggested time
Topics Discussed
Dietitian scheduling
Consultation feedback
Plan tailoring
Timing/Availability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Inquiring about the dietitian. |
| Middle | 2 | positive | Confirming the previous session was good ('correct-aa thaan pesaanga'). |
| Closing | 3 | neutral | Agrees to the 3 PM slot and the follow-up plan. |
Call Transcript
Click to expand
Speaker 1
0.13s
Hello.
Speaker 0
1.41s
Hello sir, vanakkam sir, sollungal sir.
Speaker 1
3.17s
Adhaan brother, brother dietitian enna enakku?
Speaker 0
6.31s
Aa dietitian-ungala, neenga ippo free-ya irukkeengala? Eththanai manikku venum sir ungalukku?
Speaker 1
8.05s
Aa
Speaker 1
11.61s
Lunch time-e paathukkalaanga.
Speaker 0
13.51s
Enna sir?
Speaker 1
14.69s
Lunch time-nga.
Speaker 0
16.13s
Aamaam.
Speaker 0
16.75s
Lunch time-na neenga time andha moonu manikku.
Speaker 1
17.55s
Andha moonu manikku.
Speaker 0
18.43s
Moondru manikku.
Speaker 1
18.71s
Moonu manikku.
Speaker 0
20.41s
Okay sir, nethu consultation ungalukku nalla pochaa sir?
Speaker 1
23.79s
Aa correct-aa thaan pesaanga.
Speaker 0
25.35s
Okay okay.
Speaker 1
26.21s
Adhu ezhuthi koduthirukkaaru discuss pannirukkaaru adhellam paarthuttu irukkaanga.
Speaker 0
29.39s
Okay okay sir, neenga dietitian-a mudinga, namma thiruppi oru session-la ukkaandhu namma edhu correct-aa tailor panna mudiyumnu paarkalaam.
Speaker 1
31.99s
Occupation-la okkaanthu
Speaker 1
35.19s
Okay.
Speaker 0
36.31s
Okay sir, thank you.