A
Call Intelligence
Jeeva with Bharath Kumar — Feb 18, 2026 19:04
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
5.0/10
Engagement
4.0/10
Conversion Probability
40.0%
Personalization
6.0/10
Technical Quality
5.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Jeeva.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Jeeva. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Unknown
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
new_inquiry
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Start
37% into call
Pitch Approach
Reference to previous interest
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (29s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
14
Rep Words / Customer Words
58 / 32
Rep Longest Monologue
5s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently driving
Sir oru pathu nimisham sir, naan driving-la irukkeenga sir, oru pathu nimisham kooppidattuma?
|
time | Customer | Yes | agreement and deferral | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | -- | Other | Identifying the reason for the call based on lead enquiry. |
Key Moments
200:11
Product Identification
Clarified the 'iO 360' program which helped the customer remember their enquiry.
00:20
Situational Objection
Customer mentions he is driving, shifting the call from a sales pitch to a scheduling task.
Trust Signals
1
Acknowledgement of previous enquiry
Resistance Signals
1
Situational resistance (driving)
Confusion Signals
1
Initial lack of clarity on who was calling
Topics Discussed
iO 360 Program
Whole body moisture checkup
Callback scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confused initially ('Puriyalainga'). |
| Identification | 2 | positive | Recognized the brand and enquiry ('Aa okay okay'). |
| Closing | 3 | neutral | Politely requested callback due to driving. |
Call Transcript
Click to expand
Speaker 0
0.47s
Hello.
Speaker 1
1.47s
Hello
Speaker 0
2.23s
Hello sir, this is Bharath from IGO.
Speaker 1
4.53s
Aa sollunga.
Speaker 0
5.87s
Sir, recently neenga IO three sixty program-kaaga enquire pannineengala sir?
Speaker 1
10.55s
Puriyalainga.
Speaker 0
11.47s
iO three sixty eight whole body moisture checkup-kaaga enquiry pannirundheenga sir iO wellness center-la.
Speaker 1
16.97s
Aa okay okay sir sollunga sir.
Speaker 0
18.61s
Aa, ippo free-aa irukkeengala? Pesalaangala?
Speaker 1
20.75s
Sir oru pathu nimisham sir, naan driving-la irukkeenga sir, oru pathu nimisham kooppidattuma?
Speaker 0
24.39s
Okay sir, no problem, neenga veettukku poyitte call pannunga.
Speaker 1
26.63s
Aa sari okay sari sir okay.
Speaker 0
27.55s
Okay sir thanks.
Speaker 1
28.31s
Aa