A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 15:39
Deal Lost
Warm
Call History
1 attemptRep Performance
8.0/10
Pitch Effectiveness
8.5/10
Engagement
8.5/10
Conversion Probability
60.0%
Personalization
6.0/10
Technical Quality
8.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
1
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female
Language Preference
Telugu/English
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
27% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
soft_close
Call Ending
other
Call Structure
Duration
7:08 (428s)
Primary Language
Telugu
Secondary Language
English
Code Switching
High
Total Speaker Turns
108
Rep Words / Customer Words
842 / 184
Rep Longest Monologue
75s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Logistics
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Location/Travel
Accha accha, ippudu idi Hyderabad-lo undaa?
|
logistics | Customer | Yes | service flexibility | Good |
|
Price
Package cost enthadi?
|
price | Customer | Yes | discounting/value stacking | Average |
Products Discussed
3| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | 110000.00 | Neutral | Primary product discussed throughout the call. |
| aiwo 181 blood test | Rep | -- | Interested | Component of the main package covering 180+ biomarkers. |
| food intolerance test | Rep | -- | Other | Explained using the brinjal allergy analogy. |
Key Moments
301:34
Location Objection
Critical moment where agent clarifies that most tests are home-based in Hyderabad, reducing friction.
02:19
4 Stages Pitch
The core value proposition is delivered here, shifting the focus from 'test' to 'prevention'.
06:04
Price Reveal
Agent reveals the 1.1 Lakh price point and immediately pivots to the Women's Day discount.
Discovery Questions
3
Q1
May I know your location ma'am?
Q2
Are you comfortable in English or Telugu?
Q3
Specific concerns undadaa ledante general checkup kaaga enquire chesindaraa?
Trust Signals
2
Asking about AI-based reports
Clarifying if tests can be done in Hyderabad
Enthusiasm Signals
2
Asking 'What is the benefit?'
Confirming 'definite' call back
Resistance Signals
2
Questioning the high price (1.1 Lakhs)
Hesitation regarding travel to Chennai for scans
Confusion Signals
2
Confusion over 'Food Intolerance' vs 'Foot'
Clarifying the 4 stages of disease
Topics Discussed
IO 360 Program
AI-based reporting
Hyderabad vs Chennai logistics
4 Stages of Disease
Blood biomarkers
Food intolerance
Gut health
VO2 Max
Epigenetics
Pricing and Discounts
Age limits for testing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming identity and interest. |
| Discovery/Pitch | 2 | neutral | Asking clarifying questions about AI and scans. |
| Closing | 3 | positive | Agreed to receive WhatsApp details. |
Call Transcript
Click to expand
Speaker 0
0.45s
Hello.
Speaker 1
0.69s
Hello
Speaker 0
1.65s
Hello Ma'am.
Speaker 0
3.53s
Hello hello ma'am this is Bharath from IO.
Speaker 1
3.57s
Hello.
Speaker 1
7.07s
Aa.
Speaker 0
7.67s
Recently ee show-da interest ayi oka three sixty program right naa?
Speaker 0
12.39s
Io three sixty program, you recently showed interest in Io three sixty whole body health checkup program.
Speaker 1
18.17s
Ya right.
Speaker 0
18.99s
Is it the right time to talk with you regarding this?
Speaker 0
23.13s
Ya okay ma'am, may I know your location ma'am?
Speaker 1
27.57s
I think city.
Speaker 0
29.67s
Itech it is team in Chennai ma'am.
Speaker 1
33.23s
No no Hyderabad.
Speaker 0
34.29s
Hyderabad, are you comfortable in English or Telugu is okay for you?
Speaker 0
39.95s
Avunu.
Speaker 1
40.47s
English vaa Telugu entence?
Speaker 0
43.03s
Okay okay ma'am, ee moodu aaru vandala gurinchi meeru enquiry chesinaaru.
Speaker 1
47.71s
Okay.
Speaker 0
48.21s
Aa mee health idi health checkup nunchi inkedati specific concerns undadaa ledante general checkup kaaga enquire chesindaraa ma'am?
Speaker 1
55.73s
Asaliki idi enti, what is it regarding?
Speaker 0
58.21s
Full body checkup maam idi full body mass checkup.
Speaker 1
61.65s
Only blood pressure loka to ammi scan koddini.
Speaker 0
63.99s
Anni anni scans antha include ayyi untaru ma'am manaki.
Speaker 1
67.77s
Aa this is AI based or?
Speaker 0
70.17s
Aa A base three codes manam generate chestham.
Speaker 1
73.85s
Vellammaa?
Speaker 0
75.51s
Em aduguthaara Ma'am, AI based report ani aduguthaara?
Speaker 1
78.59s
Avunu.
Speaker 0
79.15s
Avunu ma'am, memu first diagnose chesi reports ettestamu. Daanni ae ae base chesi manam inka inkoka report generate chestamu. Daantlo clear insights sambandhinchi daantlo vacchestadi manaki full reports.
Speaker 1
90.95s
Accha accha, ippudu idi Hyderabad-lo undaa?
Speaker 0
94.31s
No mem, Chennaiki raavaali mem, blood test antha meeru Hyderabad-lone cheyocchu, intike vachchi collect chesukuntaamu. Additional scans ane scan antha cheyaalante manam Chennaiki daachukovaali mem, okka day avuthaadi manaki.
Speaker 1
106.33s
Okay, so what is this? Deeni benefit enti?
Speaker 0
109.35s
Aa benefit ante meeku full-ga explain cheseraa meeku oka padhi minutes padhi to panchavidi minutes time undadamma.
Speaker 1
115.35s
Okay ya cheppandi.
Speaker 0
116.57s
Okay ma'am.
Speaker 1
117.05s
Okay ma'am.
Speaker 0
118.87s
Nenu chepthunnaanu chudandi, deentlo IO one eighty-one first blood test untaayi ma'am manaki, deentlo vachchi one eighty plus biomarkers manam cover chesthaamu.
Speaker 0
126.81s
Deentlo em benefit ee blood test ki manam bayata vera chotla ayithe blood test ki em difference ani chustharante, aa deentlo vachchi manam ya oka disease or risk etthukunte nu manaki naalugu stages untadi ma'am manaki.
Speaker 1
133.65s
Aa deentlo.
Speaker 0
139.07s
Stage okati, stage rendu, stage tini, stage naalugu ani solli naalugu stage untadi.
Speaker 0
142.91s
Ippudu edhaachu oru risk vachi stage ondulo untundi pettukovacchu manaki yaen symptomsnu unaki teliyadu ma'am.
Speaker 1
143.47s
Oru request.
Speaker 0
147.77s
Okay naa Ma'am, manam active-gaa untaamu, paniki potaamu, vastaamu, ya symptoms meeda teliyadu, ayithe manam active-gane untaamu manam symptoms.
Speaker 1
148.45s
Okay.
Speaker 0
155.19s
Stage okka lo undetappudu oka risk oka disease chusukunte, ade disease vachi stage rendu ki poyetappudu minor symptoms manaki telusu, aa telusu ma'am. Etante fever vaste oka moodu to naalu days varaku untadi fever, malli cold, cough, headache idi maari.
Speaker 0
171.21s
Aa rendu rendu moodu months once vastane untadi, idi manam normal-ga vacheyadani cheppesi oka tablet-o lenta injection vesi aa time-ki adi sarichesi temporary-ga manam solution istham ma'am daniki ayithe.
Speaker 1
183.69s
So urgent treatment antaaru.
Speaker 0
185.47s
Adukku maalukunna.
Speaker 1
187.13s
Early detection antaaru.
Speaker 0
188.59s
Aa aa stage ippudu suppose aa risk vacchi stage moodu ki pote manam hospital lo poyi aa hospital ki poyedaniki oka situation appudu vastadi.
Speaker 0
197.97s
Manam aadapoyi blood test etthi aadavaallu chepthuru meeku idi mari oka disease risk undaadi, idi stage moodu lo undaadi.
Speaker 0
204.93s
Deeniki manam vacchi oka minor surgery-o lenante oka rendu rendu moodu weeks vacchi medical care-lo undala ade maathiri cheptaru kada ma'am, manam anthavaraku pokunda manam stage ondune undeṭappuṭe ee blood test-lo detect ayipothadi ma'am, symptoms-ne lekunda untadani meeku cheppindu kada asalu risk vacchi.
Speaker 0
221.13s
Adi vacchi manaki ee blood lo detect ayipothadi, suppose meeru vacchi aa symptoms okati lo undetappudu oru okati or okati and half years meeru em cheyakunda unte adi stage moodu ki poyi malli hospital ki poyi blood test chesi find chese maadhiri untadi manaki.
Speaker 0
234.57s
Manam mundugane prevent chesukune daaniki manaku ee blood test lo telusukotadi maam, stage ondu lo unde risk anta. Basically chooste entante hospital ki maa IO wellness center ki em difference ani chooste entante oka risko disease o vachinaaka daanni cure chesedaaniki manam hospital potaam maam.
Speaker 0
249.37s
Ayithe eeḍa mana IO lo em chestaamante, manam naalugula undetappudu nenu test chesi.
Speaker 1
249.79s
Manayi
Speaker 0
253.45s
Future lo edaithe risk vacchedaniki chance unda ani kandabetti, atu undetigaa unte daanni raakamundugane prevent chesedi etta ane daantlo da manam preventive care leda work chestunnam mana Ivo.
Speaker 1
263.19s
Okay premium test vastadi inka.
Speaker 0
263.35s
Pinne
Speaker 0
265.25s
Deentlo IO one eighty one blood test vastadi madam manaki, deentlo anni whole body blood test neelo include ayipotadi one eighty one cheppi ee blood test lo.
Speaker 0
273.95s
Malli meeku choosunte food in tolerance test cover avutadi ma'am.
Speaker 1
274.59s
Foot in third.
Speaker 0
277.71s
Put in tolerance test gurinchi edaina idea untadaa Ma'am meeku?
Speaker 1
278.21s
Putin
Speaker 0
282.93s
Aa foot interference test ante manam sample ki vesukunte brinjal undadi kada ma'am.
Speaker 1
288.07s
Um konchem
Speaker 0
288.33s
Konchem mandulaki adi tinte allergy vastadi ani cheptaru common gane.
Speaker 1
292.79s
Okay.
Speaker 0
293.47s
Adi etta cheptarante konchem munduku brinjal thinnarante aa buddhu instant ga oka okka or two lo two hours lopalo vaallu cheyyi antha konchem white white ga patches mari vastaadi konchem mandalaki.
Speaker 1
303.47s
Okay.
Speaker 0
304.03s
Adi vaallu etta chepthaarante maaku idi aa idi etta cheppedi neeku naaku Telugu konchem vachinaa telusthundi ma'am okaynaa ma'am?
Speaker 0
311.99s
Idi sarithaan sir.
Speaker 1
312.47s
No problem. Brinjal aache. Brinjal lo inka vere scan cheyamu include ayina blood test kaakunda.
Speaker 0
317.89s
Aa food in phthinaasam cover avuthadi maam, deentlo gut microbiome test cover avuthadi maam, manaku gut health etu undedi ani telusukunnadi maam test.
Speaker 1
324.23s
Okay.
Speaker 1
325.27s
Aa
Speaker 0
326.11s
Malli vacchi Vivo two max test vinabaniyindaaraa meeru?
Speaker 1
331.01s
Entadi?
Speaker 0
331.67s
Vivo to Max test enduku edathaaru ante manam.
Speaker 1
332.61s
Aa
Speaker 0
334.73s
Peak workout chesetappudu mana all season entha consumption avutadi anedi manam telusukovacchu daantlo.
Speaker 1
340.59s
Okay ee value batti manam em places anni Chennai-lone avuthaayaa?
Speaker 0
340.99s
Ee value batti manam em
Speaker 0
343.99s
Aa meeru meeru vacchi Hyderabad lone cheyaalante maa dvaara mana dvaara ememi test chedathaalante IU 181 meeru Hyderabad lone cheyocchu, memu intike vacchi chedukuntaaru, malli food intolerance test intlo nunche cheyocchu, gut microbiome test intlo nunche cheyocchu.
Speaker 1
353.71s
Foot
Speaker 0
358.47s
Epigenetic gene test undaali maaam mana daggara adi influence cheyocchu maaam.
Speaker 1
359.03s
Idi
Speaker 1
362.69s
Package cost enthadi?
Speaker 0
364.71s
Idi meeru whole body moodu aaru package meeru etthaalante okka lakshaa padhi vela avuthaadi maam manaki.
Speaker 1
371.37s
Ippudu ee.
Speaker 0
371.95s
Ippudu ee Valentine's Day offer gurinchi padhina-lo nunchi manam Women's Day vastadi kada Ma'am, aa March enimidi varaki meeru edutha vaallaki padhina percent discount.
Speaker 1
377.55s
Eni
Speaker 0
380.45s
Ante final price vachchi meeku manaki ayyaravadhi thavachchu, thavachchu ki etthochchu madam manam.
Speaker 1
385.99s
Okay, idi age limit emi ledu kada? Age limit above atla kuda chesukovacchu.
Speaker 0
388.25s
Age limit above.
Speaker 0
390.63s
Aa abbo memu recommend chesedi vacchi padhi years tharvatha undaali, andaru evaru kaavaalano ethukovacchu.
Speaker 1
396.27s
Aa sixty sixty years aagabeku.
Speaker 0
397.83s
Aa sixty aa paina undedi em limit ledu, meeru idi whole body checkup pettaalante IO one eighty nunchi padhi years paina unde vaallu evaraina etthocchu. Ee whole body checkup anedi iravai plus vachchina vaallu evaru kaavaalanaa etthukovacchu. Iravai plus nunchi meeru vandala vandala years varaku kooda evaraina etthukovacchu, daaniki paina age limit edi ledu manaki.
Speaker 1
416.11s
Okay okay maa adi nenu call back chesthaa meeku definite.
Speaker 0
419.25s
Nenu details ni meeku WhatsApp lo pampistaanu, nenu meeru eva doubt unte naa meeku meeru call back veyandi okay naa ma'am?
Speaker 1
422.07s
Doubt unte naa iniki
Speaker 1
424.91s
Ya ya pampin.
Speaker 0
426.13s
Okay okay thank you thank you.