A
Call Intelligence
Venkatesan with Bharath Kumar — Feb 19, 2026 13:07
Deal Lost
Hot
Call History
41 attemptsRep Performance
8.5/10
Pitch Effectiveness
10.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Venkatesan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹40,000
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Trusting
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:40 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
16
Rep Words / Customer Words
68 / 54
Rep Longest Monologue
7s
Customer Longest Monologue
4s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health package (unspecified) | Customer | 40000.00 | Committed | Customer mentions paying 20,000 yesterday and another 20,000 now. |
Key Moments
300:03
Payment Confirmation
Customer confirms paying 20k yesterday and 20k today.
00:07
Proof of Payment Request
Agent explains that financing requires a screenshot to proceed.
00:26
Customer Admission
Customer realizes he forgot to send the receipt and agrees to do so.
Trust Signals
2
Direct payment of large sums (40k)
Proactive communication about payment
Confusion Signals
1
Confusion over whether the receipt was already sent
Topics Discussed
Payment installments
Screenshots/Receipts
Financing department requirements
UTR/Transaction numbers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Reporting payment status. |
| Middle | 2 | neutral | Realized he forgot to send the receipt. |
| Closing | 3 | neutral | Agreed to send transaction details immediately. |
Call Transcript
Click to expand
Speaker 0
0.43s
Hello
Speaker 1
1.29s
Aa, tharapadi.
Speaker 0
2.55s
Sollunga sir.
Speaker 1
3.79s
Nethu irubadhayiram pottutta, innum ippo oru irubadhayiram podura.
Speaker 0
7.17s
Irubadhaayiram potturukken illaingale, neenga screenshot anuppichchadhaan naanga adhai kaatti financing-la pesa mudiyum.
Speaker 1
7.57s
Pottirukkeenga.
Speaker 1
12.91s
Aiyayyo sorry Thalapathy.
Speaker 0
15.53s
Idhellam message edhachum andha number edhachum kuduttheengannaalum adhai vachu financial-la pesalaam.
Speaker 1
20.31s
Sorry sorry, nee ungalukku naan idhu pannave illaiya ungalukku?
Speaker 0
23.19s
Indha receipt edhuvume enakku share pannala, oruvelai neenga anuppala pola irukku naanu.
Speaker 1
26.91s
Sari sari sari illa illa naan marandhuttenga.
Speaker 0
29.41s
Aa aa aa
Speaker 1
30.87s
Avaraichu numberaa?
Speaker 0
32.47s
Enakku nethu anuppichathum enakku anuppunga, ippa anuppuren neengala, athoda details edhaachu oru UTR numbero transaction numbero edho.
Speaker 1
37.23s
Duty aarundhu.
Speaker 1
39.15s
Amichu paaru, amichu paaru, paathuttu kooppidunga naan varen.