A
Call Intelligence
Venkatesan with Bharath Kumar — Feb 16, 2026 19:00
Deal Lost
Warm
Call History
41 attemptsRep Performance
6.0/10
Pitch Effectiveness
0.0/10
Engagement
5.0/10
Conversion Probability
90.0%
Personalization
3.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Venkatesan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Poor
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
hard_decline
Call Structure
Duration
0:07 (7s)
Primary Language
Tamil
Code Switching
None
Total Speaker Turns
6
Rep Words / Customer Words
22 / 3
Rep Longest Monologue
4s
Customer Longest Monologue
1s
Silence Gaps (>2s)
0 (max 0.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| unspecified service | Customer | -- | Positive | Payment for service |
Key Moments
100:01
Payment confirmation
Agent confirms he has the cash and will support the payment process.
Trust Signals
1
Customer is ready with cash payment
Topics Discussed
Payment
Cash handling
Process support
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Customer simply says 'Okay okay' to the agent's instructions. |
Call Transcript
Click to expand
Speaker 1
0.11s
Adhaan vandhu theriyala.
Speaker 0
0.81s
Hello.
Speaker 1
1.61s
Ippo chinna velai musthu vandhu naan payment vachu naan kaiyila thaanga cash-aa irukku support pannunga.
Speaker 0
5.55s
Okay okay.
Speaker 1
5.95s
Adhe poduren.
Speaker 0
6.69s
Okay okay.