A
Call Intelligence
Venkatesan with Bharath Kumar — Feb 12, 2026 22:15
Deal Lost
Warm
Call History
41 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
9.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive but defensive regarding payment
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Relationship-based collection
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
5:45 (346s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
108
Rep Words / Customer Words
482 / 614
Rep Longest Monologue
17s
Customer Longest Monologue
24s
Silence Gaps (>2s)
2 (max 2.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Mixed
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Financial
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Bank account locked/Payment stuck
namma account oru HDFC account-la payment onnu maattikkittu... bank-kaaran enna pandran, lock pannittan.
|
financial/logistics | Customer | Yes | empathy + firm deadline | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| health/wellness package (unspecified) | Customer | 15000000.00 | Other | Discussion regarding a due payment for a booking already made. |
Key Moments
300:10
Payment Commitment
Customer promises payment will reach by Monday.
01:06
Rep's Frustration
Rep explains he is facing internal pressure and financing calls because of this delay.
04:22
Confidentiality Agreement
Customer asks rep not to mention the payment issues to 'Soundarya sir'.
Trust Signals
2
Customer shares detailed personal/business problems
Rep mentions breaking rules to help the customer
Resistance Signals
1
Payment delay due to external factors (Bank lock)
Topics Discussed
HDFC Bank account lock
Real estate business cycles
Travel from Cochin to Chennai
Internal company pressure (Shiva/Soundarya)
Monday payment deadline
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining the bank account lock immediately. |
| Middle | 2 | neutral | Discussing business pressures and registration delays. |
| Closing | 3 | neutral | Promising payment by Monday. |
Call Transcript
Click to expand
Speaker 1
0.37s
Hello.
Speaker 0
2.11s
Thalapathi.
Speaker 1
3.59s
Sollungannaa.
Speaker 0
4.15s
Hello sollunga, namma account oru HDFC account-la payment onnu maattikkittu.
Speaker 1
4.71s
Sollunga bro.
Speaker 1
9.73s
Mm.
Speaker 0
10.77s
Adhu release aaga mudiyala, Monday ungalukku anuppichu vitturen naan andha payment-a unga account-la, sure-aa ungalukku Monday vandhurum payment.
Speaker 1
17.27s
Chennaikku vandhutteengala, vandhutteengala?
Speaker 0
19.97s
Ippa Chennaikku vanduttenga, adhaan nee vara mudiyala Cochin poy Chennai vandom.
Speaker 1
23.47s
Coaching poyittu irukku.
Speaker 0
24.09s
First flight miss konda thevaiyilla, flight miss konda.
Speaker 1
26.79s
Mm.
Speaker 0
27.89s
Avaru oru appukku pannendu ootraam enna pottaru seat-a anuppichuttaaru.
Speaker 1
31.69s
Mm.
Speaker 0
32.93s
Aaru once year oru account vandhu maattikkuchu payment illaama.
Speaker 1
36.27s
Mm mm mm mm.
Speaker 0
37.35s
Adhu konjam high value-aa ukkaandhudhudhunaal niraiya transfer pandradhunaala neenga thiruppi veetla vandhu avar enna pannirundhaarunna vera oruthula irundhaaru.
Speaker 1
43.83s
Mm.
Speaker 0
44.37s
Veedu vera oru veedu vaangittu vera idathukku poyittaaru.
Speaker 1
46.39s
Mm mm mm.
Speaker 0
47.33s
Anga poi verification paarthaa andha maadhiri aal illainnu irukkaanga, veetta vithuttaaru.
Speaker 1
50.25s
Mm.
Speaker 0
51.45s
Udane bank-kaaran enna pandran, lock pannittan.
Speaker 1
53.57s
Mm.
Speaker 0
54.37s
Lock pannittu illainga, naangal ungalukku idhu maadhiri pannalaannu solli idho oru address vandhadhu, andha address thiruppi kaamichittu irukkaanga.
Speaker 1
59.53s
Mm mm mm.
Speaker 0
61.13s
Adhunaalum maattikkichu rendu naalaa engalukku ore poraattam illaina ungalukku anuppichu vitturuvom mandai panni vitturuvom.
Speaker 1
66.65s
Adhudhaan adhu call panniyaavadhu sollirukkalaam, enakku financing-la pottu call mela call innaikku evvalavu meeting time-la attend pannen naan adhukku due payment-ukku? Idhuvaraikkum IO-la vandhu kaasu vaangaama yaarukkum book pannadhe kidaiyaadhu, naan mattumdhaan adhu maadhiri pannittu irundhen, enakku on pannitte irundhaanga, ennaikkaana oru naal unakku maatta vidaannu sollittu.
Speaker 0
73.95s
Idhuvaraikkum live.
Speaker 1
84.29s
Inimel vandhu sivagave sollittaanga enakku kooppittu innaikku adhu share varaikkum innum pogala namma Shiva share varaikkum.
Speaker 0
89.17s
Innum pola.
Speaker 0
90.87s
Onnum onnum vishayam illa adhu mandi ungalukku anuppichu vitturen.
Speaker 1
92.47s
Aa aa
Speaker 1
94.61s
Mm
Speaker 0
95.65s
Enkitta irundhu amount vaangittaanga adhaiyum kudukkala ellarukkum sarinnu sollittu.
Speaker 1
97.97s
Mm-hmm.
Speaker 1
99.31s
Mm mm mm.
Speaker 0
99.87s
Romba typo amount-nu enkitta kaasukku oru registration pannirunthathu adhellam thottu oru ondrai kodi roopai azhichu vittaanga.
Speaker 1
104.93s
Mm mm mm.
Speaker 0
105.99s
Sari, idhuvum avangaloda idhu pressure panna mudiyala, ketten naanu.
Speaker 1
109.31s
Adhu neenga neenga idhu aanadhellam enakku onnum prachannai illai sir.
Speaker 0
110.01s
Neenga
Speaker 1
113.41s
Just oru phone eduthu neenga idhu polaannu solli irundhaa kooda paravaayilla sir, naan ethanai call pannen sir ungalukku.
Speaker 0
115.95s
Paravaillai sir naan ethanai call pannen sir ungalukku? Appadi ennanu kettenganna naan en panam vandhu kuduthurukkenna onnu avar panam illa en panam irukku kudukkanum.
Speaker 0
125.75s
Adhu rendume answer pandradhu enna nammalukku indha badhil solradhe paagam illadha vishayam.
Speaker 1
129.51s
Mm
Speaker 0
129.75s
Avangalaiyum namma pressure panna mudiyala.
Speaker 1
132.07s
Mm
Speaker 0
132.25s
Indha month commitment-la nammalukku maasam oru irupathu varusham commitment irukku.
Speaker 1
135.39s
Mm.
Speaker 0
135.83s
Ellaam udkaandhuruchu, kaiyila irundha kaasi namma patient kaasi vaangittaanga.
Speaker 0
140.15s
Nadpa kekkuraanga kuduthuduraan.
Speaker 1
141.99s
Mm
Speaker 0
142.35s
Madhila solradhu kovam varudhulla nammalukku.
Speaker 1
145.29s
Mm.
Speaker 0
147.61s
Naan enakku enna kudukkurom, ivlo support potturom, neengalukku nethula transfer panren naan, eppadi?
Speaker 1
151.63s
Mm mm mm.
Speaker 0
152.29s
Cake vekkirathukkaatti nimisham nerathula transfer panren, oru account-la engalai athu koduththu pogalaam, out going por alavukku vachirukkom account.
Speaker 1
157.71s
Mm mm mm mm.
Speaker 0
158.45s
Kaasam ellaam kudutthukkumbodhu
Speaker 1
160.53s
Mm.
Speaker 0
161.49s
Ithu three things idhu paasavu enna.
Speaker 0
163.71s
Enna edhuppa enna panrathu avanum unga item vandi potturundhaanga adhaan kammanu vandhutta.
Speaker 1
168.59s
Mm.
Speaker 0
168.69s
Unga Monday payment sollidunga, full amount-aa naangale varanum, enga enga time-e irukka maattuthunga varrathukku.
Speaker 1
174.37s
Mm mm
Speaker 0
174.93s
Idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula idhula
Speaker 1
179.29s
Entha sir ithu Ethiraj sirungala?
Speaker 0
181.67s
Aa, you found the sir.
Speaker 1
183.43s
Aa Soundu sir pesuraaru sir.
Speaker 0
185.95s
Adhaan unga ellaarum.
Speaker 1
186.05s
Adhaan unga ellarum neenga varumbodhu varennu sonnaaru avarum.
Speaker 0
189.27s
Okay okay adhaan neenga ennaikku?
Speaker 1
189.93s
Adhaan neenga ennaikku varreenga, ennaikku varreenga edhaachum date irukkagana sir ungalukku?
Speaker 0
194.81s
Engalukku sanikkizhamai oru registrationnga.
Speaker 0
198.57s
Ella pakkamum panam vandhu customer kitta vaangi kuduthu reach panna vandhu avanga saavadikkiraanunga oru aaru reasons-la periya periya reasons nadakkum.
Speaker 1
204.61s
Mm mm mm.
Speaker 0
205.59s
Ellaam nooru, onnoottru aimbadhu kodukkirom, registration-laam maattittu avasthaippadurom.
Speaker 1
209.05s
Mm mm mm mm.
Speaker 0
209.95s
Yenna enga viyabarame aaru maasam dhaan.
Speaker 1
211.73s
Mm-hmm.
Speaker 0
212.59s
Aaru maasam summaa iruppoam.
Speaker 1
214.07s
Mm mm.
Speaker 0
215.17s
Sumaar time-la ellaam viyaabaaram panna pannina ellaam periya viyaabaaram vandhu appadiye nikkudhu.
Speaker 1
219.39s
Mm.
Speaker 0
220.27s
Ippa nammaludhu vandhu petrol bunk-la illa, regular vehicle-la illa, real estate-la.
Speaker 1
223.63s
Mm mm mm.
Speaker 0
224.51s
Panam vandhu sollittu thaan vandhuttu irukkom.
Speaker 1
227.09s
Puriyum puriyum.
Speaker 0
228.45s
Ellaathaiyum pottu solla theriyuthu. Naan follow panren.
Speaker 1
231.13s
Mm okay
Speaker 0
232.41s
Avar avar dhaan vandhu pannittu irukkaanga, avarkitta edhaavadhu vachukkongalen sir avangaloda vishayamla ellaam attend pannittu irukkom, avanga idha pathi ellaam awareness-aa irukkaangannu mattum dhaan sollanum.
Speaker 1
240.71s
Mm mm.
Speaker 0
241.05s
Avanga varala endra vishyame sollakkoodaathu.
Speaker 0
243.71s
Parala naan kooda ippadhaan avanga avangaloda reports ellame anuppichittu irukken sir, avangala pathi ellaam phone-la wait pannittu irukken.
Speaker 1
249.89s
Mm mm.
Speaker 0
250.57s
Appadi dhaan sollanum.
Speaker 1
252.29s
Okay okay.
Speaker 0
253.67s
Aa, vera enna Chidharapathi?
Speaker 1
256.21s
Vera onnum illa sir.
Speaker 0
257.73s
Enna thaan solluvom, engalai pathi endha matter-um pesakkoodaadhu avangitta.
Speaker 1
260.77s
Yaarkitta sir?
Speaker 0
262.87s
Soundarya sir kitta.
Speaker 1
263.83s
Avunu sir adhu enakku theriyaadha sir paasakkoodaadhunnu sollittu adhanaala idhanai naal neenga anga irukkumbodhu avarukku call panni yen edukkalaannu naan kettiruppen naan sir vandhu Chennai-kku eppa sir varuveenga vandhutteengala appadinnu solli ungalukku.
Speaker 1
274.21s
Pakkathula irukkaangala sir appadithaan kettirukkene thavira avar idhu maadhiri pannittaaru kaasu thalla naan idhuvaraikkum avarkitta sonnadhe illai sir naan Chennai-kku eppo vareengannu avarkitta kettirukken avvalavuthaan sir.
Speaker 0
281.01s
Neenga poringa naan avarkitta kettirukken avvalavuthaan. Neenga otta Leela Palace-la oru meeting vandhundhu naan phone adichennu annaikku Sivasankar saar maattaen.
Speaker 1
287.13s
Aa okay okay.
Speaker 0
287.47s
Okay okay.
Speaker 1
289.71s
Mm mm.
Speaker 0
290.25s
Pona viyaagakizhamai ninaikkiren.
Speaker 1
291.97s
Okay okay.
Speaker 0
292.47s
Geethu program sonnomla.
Speaker 1
293.85s
Aamaa aamaa.
Speaker 0
295.23s
Naamukku angathula.
Speaker 1
296.37s
Mm mm mm.
Speaker 0
297.73s
Annaikku oru party-kku naanga oru interest vandhu seri settle pannom.
Speaker 1
300.77s
Mm.
Speaker 0
302.11s
Avangalukku anga varumbodhu dhaan andha party anga dhaan vandhaanga, avanga vera edho program attend pannirundhaanga, neenga vandhu details ellaam kudukkurappa adhanaala ungalukku phone adichu enga irukkireengannu ketten naan, yaangaparukka.
Speaker 1
309.71s
Mm nyayabagam irukkudhu annaikke sonneenga neenga Leela Palacela irukkeengannu sollittu
Speaker 0
313.37s
Aa illaiyaa illaiyaa pressure illannu sollittu paint paint complaint.
Speaker 1
318.35s
Mm
Speaker 0
318.63s
Vaarana Thalapathi.
Speaker 1
320.37s
Vera onnum illa sir neengal solluvanum ennaikku vandheenga Goa-la irundhu innaikku thaana?
Speaker 1
324.41s
Cochin poyittu Cochinla irundhu inga vandhurukkeenga correctungala?
Speaker 0
325.15s
Kochi-la irundhu inga vandhurukkeengala?
Speaker 0
328.07s
Sir naanga innaikku naalandhu Monday vandhu varanum.
Speaker 1
330.55s
Mm.
Speaker 0
331.73s
Monday vandhu naanga Monday-la irundhu vandhuttom.
Speaker 1
334.49s
Mm-hmm.
Speaker 0
335.53s
Vandiya vandhu namma ippo vandhu Sevagram vandhu Tuesday vandhu inga ellaam local vagaiyellaam paathuttu irukkom.
Speaker 1
340.65s
Okay okay mm.
Speaker 0
342.29s
Vachchu paathaalaam podhu.
Speaker 1
343.49s
Okay neenga paarunga Monday.