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Call Intelligence

Venkatesan with Bharath Kumar — Jan 30, 2026 19:59

Deal Lost Warm
Customer Venkatesan
Phone +919176199699
Rep Bharath Kumar
Team Sales
Date 2026-01-30 19:59
Duration 5:44
Source None

Call History

41 attempts
Total Attempts41
First CallJan 23, 2026
Last CallFeb 20, 2026
Total Talk Time77.8 min
Rep Performance
9.0/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 41
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Self
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 3
Pitch Start 45% into call
Pitch Approach Value-based
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 5:44 (345s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 100
Rep Words / Customer Words 642 / 318
Rep Longest Monologue 24s
Customer Longest Monologue 12s
Silence Gaps (>2s) 3 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Service

Objections

1
Objection Category Raised By Handled Technique Quality
Report delay/Confusion
Illa illa, adhaan message mattum vandhu indha maadhiri irundhaannu kettenganna...
 service Customer Yes technical explanation Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 181 blood test Rep -- Interested Discussing the AI-generated report and organ-specific insights.
wellness package Rep 200000.00 Positive Comparing the package value to market rates of 2 Lakhs.

Key Moments

3
00:26
AI Report Explanation
Clarifies the value proposition of IO over standard labs.
01:24
Sivasankaran Meeting Request
High-intent signal from customer wanting to meet the lead expert.
04:01
Price/Value Comparison
Agent anchors the value at 2 Lakhs, making the current package seem like a bargain.

Discovery Questions

3
Q1 Result result evvalavu vandhuchu poludhu?
Q2 Adhukkappuram adhula enna kuraibaadhaan irukku?
Q3 Enga poyi treatment irukkanum?

Trust Signals

3
Calling the agent 'Thalapathy'
Asking for the agent's personal opinion on treatment
Agreeing to wait for the AI report

Enthusiasm Signals

2
Saying 'Super super sir'
Agreeing that health is the priority ('Savar irunthaathaan sutram maraiya mudiyum')

Resistance Signals

1
Confusion over Thyrocare vs IO reports

Confusion Signals

1
Initial confusion about why the full report isn't out yet

Topics Discussed

Test Results AI Report Generation Thyrocare vs IO Scheduling Sivasankaran Meeting Health Philosophy Package Pricing Organ Health

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Warm greeting and casual banter.
Discovery 2 neutral Asking about test results and potential health issues.
Pitch 3 neutral Acknowledging the value and low cost of the service.
Closing 4 positive Agreeing to the follow-up and meeting schedule.

Call Transcript

Click to expand
Source File +919176199699 30-1-2026, 7-59-1pm.mp3
Transcript +919176199699_30-1-2026,_7-59-1pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19274