A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 29, 2026 08:05
Deal Lost
Warm
Call History
41 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Venkatesan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
returning_customer
Conversation Flow
Opening Type
reference_previous
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:40 (41s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
15
Rep Words / Customer Words
84 / 16
Rep Longest Monologue
8s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| master health checkup | Rep | -- | Positive | Confirming if the technician arrived and completed the collection. |
Key Moments
200:05
Blood test confirmation
Confirms the lead has moved from 'Interested' to 'Active Service' phase.
00:35
Empathy statement
Agent tells customer to rest, building high rapport and trust.
Trust Signals
2
Customer confirms test was done correctly
Customer thanks the agent
Enthusiasm Signals
2
Quick responses
Polite 'Sari sir thanks'
Topics Discussed
Blood test completion
Technician arrival time
Customer rest/well-being
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Confirming test completion. |
| Closing | 2 | positive | Appreciative of the agent's follow-up and concern for rest. |
Call Transcript
Click to expand
Speaker 0
0.73s
Hello, hello sir, hello sir, good morning sir. Aa sollunga sir, happy morning, happy morning sir. Blood test eduthuttaangala sir?
Speaker 1
8.73s
Eduthukkanga.
Speaker 0
10.03s
Okay, okay, okay, ellam correct-aa pochu, correct-ungala?
Speaker 1
12.85s
Ellam correct-aa master?
Speaker 0
14.09s
Okay okay sir, adhaan confirm pannalaamnu call pannen, enna correct-aa coaching correct-aa?
Speaker 1
18.17s
Avarukku
Speaker 0
20.23s
Sollunga Sir.
Speaker 1
21.43s
Avaru ethittu vachu ethittu vara.
Speaker 0
23.03s
Aa avarukkum naan message potturukken sir, kaalaila enga call pandradhunnu sollittu innum reply pannala avaru.
Speaker 1
28.17s
Aa
Speaker 0
29.11s
Avangalukku aaru o'clock-e vandhu eduthuttu iruppaanga sir. Avaru night-e call pannittaarunnu ninaikkiren technician-ukku.
Speaker 1
34.09s
Sari sir thanks.
Speaker 0
35.11s
Mm mm sir neenga rest edunga sir appuram pesalaam namma okayngala.
Speaker 1
38.63s
Saringa okay.
Speaker 0
39.31s
Ok sir thank you.