A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 28, 2026 20:16
Deal Closed
Hot
Call History
41 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with Venkatesan. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Blood Test + Consultation + Gut Microbiome
Purchase Date
Jan 28, 2026
Calls Before Closure
41
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Primary
Lead Type
b2c
Conversation Flow
Opening Type
warm_callback
Opening Quality
High
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
5
Pitch Start
15% into call
Pitch Approach
Consultative Logistics
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
6:00 (360s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
108
Rep Words / Customer Words
642 / 488
Rep Longest Monologue
22s
Customer Longest Monologue
18s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Fasting constraints (Water)
Pachai thanni kooda kudikka koodaadhaa?
|
process | Customer | Yes | clarification | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| blood test | Customer | -- | Positive | Scheduling for 6:00 AM - 6:30 AM collection. |
| gut microbiome test | Rep | -- | Interested | Explaining why motion samples aren't needed tomorrow but will be later via kit. |
Key Moments
300:48
Soundar Sir Feedback
Customer confirms high trust in the company's expertise after speaking with Soundar.
01:52
Three-way Coordination
Rep helps Venkatesan coordinate with Ethiraj, showing high-touch service.
04:12
Gut Microbiome Clarification
Rep explains the difference between the immediate blood test and the future gut kit.
Discovery Questions
3
Q1
Sir innaikku dinner saapittingala sir night?
Q2
Unga friend saappittaaraannu check pannikkireengala?
Q3
Pachai thanni kooda kudikka koodaadhaa?
Trust Signals
3
Sharing personal contact details
Asking for rep's advice on fasting
Mentioning they will meet soon
Enthusiasm Signals
2
Mentioning they are doing it as a group of three
Positive feedback about Soundar's knowledge
Confusion Signals
2
Uncertainty about which technician is coming
Confusion over whether water is allowed during fasting
Topics Discussed
Fasting protocols
Technician scheduling
Thyrocare partnership
Gut microbiome testing
Group consultation
WhatsApp communication
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Warmly greets the rep. |
| Logistics | 2 | neutral | Asking specific questions about fasting and technician details. |
| Closing | 3 | positive | Confirms understanding of the 6 AM schedule. |
Call Transcript
Click to expand
Speaker 0
0.65s
Hello
Speaker 1
0.67s
Hello thalaiva?
Speaker 0
2.25s
Sir innaikku dinner saapittingala sir night?
Speaker 1
4.65s
Aa saapitta.
Speaker 0
5.43s
Okay okay sir, adhudhaan kaalaiyila ezhuvadhu muppadhu irandu aindhu varuvaanga, unga friend saappittaaraannu check pannikkireengala?
Speaker 1
12.09s
Aa, safe pannunga sir.
Speaker 0
13.29s
Yenna avar phone panna phone panna edukkala, oru ettu muppadhirkulla saappitta nalla irukkum, oru onbadhu o'clock-kulla.
Speaker 1
13.49s
Naan phone panna phone panna
Speaker 0
18.73s
Yenna kaalaila avarukku avarukku book pannirukkiradhu aaru rendu aaru muppathi slot sir kaalaila, yenna vera slot illa naalaikku avarukku.
Speaker 1
18.79s
Yenna kaalaila avarukku aaru.
Speaker 0
25.57s
Aaru to aarara manikkulla vandhu eduthuppaanga sir avanga.
Speaker 1
28.71s
Okay Satheesh avar.
Speaker 0
30.25s
Aa pesunga, avaru saappiduradhaa irundhaa oru.
Speaker 1
31.63s
Ippa naan vandhu ombadhu manikkulla saappitturundhaan avarukku mudhalla saappidakkoodaadhu.
Speaker 0
35.07s
Aamaam sir.
Speaker 1
36.99s
Ok edhuvum naan saappala onnum condition kidaiyaadhu illa.
Speaker 0
38.75s
Adhellam condition illa sir, neenga onbadhu o'clock-kulla saappitteenganna unga time-kku sariya poyidum, avaroda time-kku vandhu avar kittakkitta ettu muppadhu-kkulla saappidanum.
Speaker 1
46.83s
Sari sir, ippo pesuneengala sir kitta Soundar sir kitta?
Speaker 0
48.75s
Aa Soundar sir kitta pesunaaru, nalla pesunaaru, nalla knowledge irukku avarukku, full-aa explain pannaaru avarudaiya idhu mothame. Avaru neenga vandhu ippa indha blood test eduthuttu consultation-ku vareengala sir? Neenga annaikku avaru vandhu varaarungala unga kooda?
Speaker 1
56.11s
Neenga vandhu
Speaker 0
62.43s
Super, anga vandhu ennenna nadakkudhu ellam paarkkiren, super appadinnu adhaan pannumbodhu moonu per serndhu onnaave.
Speaker 1
66.77s
Super.
Speaker 0
70.51s
Pannikkalaam, avar onnaam thethi rendaam thethi appadi Chennaikku varaarungalaam? Maybe ungaloda reports consultation annaikku dhaan fix aagura maathiri irukkum, ellaarum serthu onnaa oru meet panni.
Speaker 1
73.97s
Maybe ungaloda ippo
Speaker 0
80.17s
Namma pannalaam sir, enna panna mudikkum? Avar side-um sonnaaru, enakkum niraiya idhu irukku, niraiya perukku naan recommend panni viduren, okay appadinnu niraiya konjam nallaave pesunaaru romba neram.
Speaker 0
89.43s
Next avaroda YouTube video ellam anupichirukkaru enakku paarunga paarthuttu eppadi sollunga solli kettirukkaru.
Speaker 0
95.95s
Okay boss, okay-ngala? Enakku first andha Ethiraj sir-ukku mattum konjam inform pannunga sir. So work in showrooms irunga, line-la poduren.
Speaker 0
105.37s
Neengal pesikkondirukkum nabar ungaludaiya azhaippai hold-il vaithullar, thayavu.
Speaker 1
112.17s
Hello, hello Bharath sir line-la irukkaru, phone potta edukkaleya? Yaaru? Bharath sir line-la irukkarunga, phone potta neenga edukkaleya phone-a? Blood test edukkurathukku kaalaila aaru manikku vandhuruvangala, aaru-kku aararaikku. Enga varanga? Unga veettandiyo.
Speaker 1
127.15s
Ippadi varadhamma? Aamaa sir thalapathi.
Speaker 0
129.79s
Aama aama sir, adhu adha solradhudhaan avarukku madhiyanathula irundhu call panren, naalu vaatti cut pannittaanga kaalu.
Speaker 1
135.75s
Ippa namma yaarukku endha number varuvaanga number?
Speaker 0
138.61s
Aa last-la moonru aindhu moondru moondru-nnu vandhirukkum paarunga, ippo rendu minutes munnadi kooda call pannanum.
Speaker 1
142.21s
Aamaa ettu nainla start aagurathu unga number thaanaa?
Speaker 0
145.03s
Aa aamaa aamaa sir.
Speaker 0
147.31s
Adhu neenga saaptheengala sir innaikku dinner.
Speaker 1
147.95s
Kaappitteengala sir innaikku dinner?
Speaker 0
150.35s
Phone number nerathu ungalukku message-la vandhirukkum sir, ungalukku rendu perukkume vandhuttu irukkum.
Speaker 1
151.11s
Message deyavunnu.
Speaker 1
153.79s
Aama aama sir, Thyrocare Thyrocare update-nu onnu varuthu.
Speaker 0
156.27s
Aamaa.
Speaker 0
157.47s
Aama, Thyrocare-la irundhu andha number technician-oda number vandhirukkum sir adhula.
Speaker 1
162.49s
Sari, yaar varuvaanga? Sir, ungalukku WhatsApp-la Thyro Care-nu oru message vandhirukkum paarunga, ponga WhatsApp-la vandhirukku vandhirukku.
Speaker 0
169.89s
Aa adhula.
Speaker 1
169.99s
Adhula.
Speaker 0
171.21s
Adhula neenga phone panni confirm pannikkalam sir, adhula avaroda peru.
Speaker 1
173.53s
Ungaloda peru?
Speaker 1
176.47s
Aa
Speaker 0
177.03s
Avarukkaaga.
Speaker 1
177.19s
Namma veettukku varaangalamaa?
Speaker 0
178.77s
Veettukke vandhu collect panniruppaanga sir blood and urine samples rendume.
Speaker 1
182.49s
Naalaikku onnum illa, yaaru varuva enakku andha unga unga WhatsApp number ippa pesuneenga, adhaan last-la moonru moondru moondru.
Speaker 0
187.99s
Aama sir adhudhaan sir. Sir ivaru number moondru moondru sir.
Speaker 1
188.75s
Aa
Speaker 1
190.93s
Adhu adhaan irukkala, adhu aalukku vara oru udaiya peru phone number mattum enakku WhatsApp panni vitturunga, naan pesikkiren. Illa already vandhuttu irukkum sir ungalukku. WhatsApp-laye vandhirukkum paarunga, unga number-ukku Thyra Care-nu oru number irukkudha paarunga, open pannunga.
Speaker 0
198.29s
Sari ungalukku.
Speaker 1
203.59s
Vandhirukku, vandhirukku, adhula irundhu paarunga, last-aa oru number paarunga, technician number-nu onnu irukku paarunga.
Speaker 0
204.89s
Adhaan.
Speaker 1
209.19s
Avar kitta pesidalaama? Aa avar kitta pesinga avar dhaan varuvaaru.
Speaker 1
214.33s
Neenga vandhu night onbadhu manikkulla saappittu irunga.
Speaker 1
217.47s
Ippo onbadhu manikkulla saathurundheenga.
Speaker 1
221.29s
Ippa saappitturunga, saappittuttu call pannunga, saappittutteengaannaa yaarudhu vandhu kaalaiyila sir urine vandhu poyiduvan, kaalaiyila poga poga vandha udane poga.
Speaker 0
228.11s
Avaru kaalaiyila wait panna sollunga sir, aaru rendu aaru muppathi pannirukkaangalla, avar konjam hold panna sollunga, appurama illaama poyida pogudhu adhukkaaga solren.
Speaker 1
232.69s
Call pannunga.
Speaker 0
237.31s
Illai inga poyittu.
Speaker 1
237.85s
Illa inga poyittu vandhaa podhuma? Illa first test saar.
Speaker 1
243.03s
Koodumaa?
Speaker 0
243.55s
Illa illa sir verum urine mattumdhaan sir urine blood and urine samples mattumdhaan.
Speaker 1
246.47s
Oru naal adhu vandhu nadakkum kaalappadu adhiganae.
Speaker 0
248.73s
Mm
Speaker 1
250.43s
Motion dhaan kashtam naanga varathukku.
Speaker 0
252.27s
Illa illa, adhu vandhu gut microbiome test, namma annaikku kit varumla, adhu kit maadhiri tharuvom, adhukku dhaan thevaippadum.
Speaker 1
259.17s
Mm.
Speaker 0
259.63s
Andha test-um include aagidhaan sir irukku, nammalukku namma annaikku doctor consideration varadhu.
Speaker 1
262.47s
Pachai thanni kooda kudikka koodaadhaa?
Speaker 0
265.13s
Thanni kudikkalaam sir, thanni onnum problem illa, vera edhuvum saappidaadheenga, thanni thavira vera edhuvum saappidaadheenga.
Speaker 1
269.13s
Vera tea coffee vera edhuvum illa sir adhudhaan ungalukku six to six thirty.
Speaker 0
270.63s
Edhuvum illa sir, adhaan ungalukku aaru rendu aaru muppadhu kaalaiyileye panniyaachu, ungalukku andha slot dhaan available-aa irundhadhu naalaikku.
Speaker 1
275.79s
Sari, naan ippo WhatsApp number vandhurukku onnooru aaru-nnu irukku, adhaan naan aaru moondru-la start aagiduchu.
Speaker 0
281.33s
Mm, andha number-a call panni pesunga, avarudhaan kaalaila varuvaaru.
Speaker 1
282.85s
Panni pesunga avarudhaan kaalaiyila varuvaaru.
Speaker 0
284.63s
Neenga better vandhu equal.
Speaker 1
285.07s
Sir vandhu.
Speaker 0
287.33s
Keyaaru sir?
Speaker 1
288.93s
Unga per sonna theriyuma avarukku?
Speaker 0
290.49s
Avarukku theriyaadhu sir, yenna avanga pincode-ukku varravar ippadhaan naan first time book panren andha areala.
Speaker 0
297.21s
Adhanala enakku pudhu technician dhaan varuvaanga.
Speaker 1
297.91s
Pudhu technician.
Speaker 1
300.81s
Mm.
Speaker 0
301.05s
Andha Madipakkam side vandhu.
Speaker 1
302.21s
Sari, naan avarkitta naan pesikkiren, endha indha maadhiri ennannu sollanum?
Speaker 0
307.13s
Illa avarukke theriyum, neenga call panneenganna naalaiku kaalaila aaru noottrukku Ethiraj-nu per sonneenganna avarukke theriyum sir.
Speaker 1
307.77s
Nee kaalppadiyaa naalaikku.
Speaker 0
312.51s
Kaalaila enakku dhaan sign aayirukku aaru rendu aaru muppathi aama.
Speaker 1
313.01s
Athukku thaan sign aayirukku 6 to 6:30.
Speaker 1
316.09s
Okay sir.
Speaker 0
316.63s
Yenna ungalukku ungaloda contact number avarukku theriyaadhu, avarukku kaalaiyila oru aindhu manikku dhaan ungaloda contact number avarukku tharuvaanga company-la irundhu.
Speaker 1
323.09s
Naan ippo konjam dhaan en number saarnnu solliduren.
Speaker 0
325.57s
Idhudhaan enga number, kaalaila aaru rendu aaru noottri appadinnu sollittu neenga oru introduction pannikkonga, avar call direct-aa ungalukku call pannittu vandhuruvaaru.
Speaker 1
332.89s
Okay.
Speaker 0
333.67s
Enakku munnadi neenga evvalavu seekkiram mudiyumo saappitturunga sir innaikku.
Speaker 1
337.97s
O raakkanumnu saapadu.
Speaker 0
339.47s
Aa, maximum oru ettu naangu aindhu-kkulla saappittutteenganna correct-aa irukkum ungalukku.
Speaker 1
344.41s
Sari.
Speaker 0
345.13s
Ok-ngala?
Speaker 1
347.03s
Right.
Speaker 0
347.77s
Okay sir, thank you.
Speaker 1
352.55s
Vachittu paarunga thalapothi.
Speaker 0
353.65s
Aa okay sir, paathukkalaam sir, namma namma meet pannalaam koodiya seekkiram.
Speaker 1
358.09s
Thank you sir.
Speaker 0
358.99s
Mm thank you sir thank you.