A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 28, 2026 15:57
Deal Lost
Warm
Call History
41 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
1High-Value Deal Lost: ₹100,000
Bharath Kumar lost a ₹100,000 deal with Venkatesan. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Package
Biomolecure Customized Package
Deal Value
₹1,00,000
Discount Offered
16.60%
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Trusting
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
38% into call
Pitch Approach
Consultative/Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
2:39 (160s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
56
Rep Words / Customer Words
342 / 218
Rep Longest Monologue
10s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Price
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Safety of blood sample
Inga vandhu onnum blood vandhu idhu aagadha?
|
service quality | Customer | Yes | reassurance | Good |
|
Price is too high
aalukku oru andru andru andru andru lakhs-la mudichirunga.
|
price | Customer | Yes | deferral to authority | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| biomolecure customized package | Rep | 99900.00 | Price_Sensitive | Agent explains the package includes testing for two people. |
Key Moments
300:18
Blood safety concern
Critical trust-building moment where the agent reassures the customer about home collection.
01:15
Price Negotiation
Customer attempts to anchor the price at 1 Lakh for two people, showing high intent but price sensitivity.
01:53
Address Request
Agent successfully transitions from price talk back to logistics to secure the lead.
Trust Signals
2
Willingness to share home address
Asking for account number for transfer
Enthusiasm Signals
1
Willingness to pay immediately to be 'free' of the task
Resistance Signals
2
Price negotiation
Concern about blood sample safety during transport
Confusion Signals
1
Confusion over whether the technician comes home or they go to a center
Topics Discussed
Appointment Timing
Home Collection Logistics
Blood Sample Integrity
Payment Timing
Package Pricing
Discounts
Address Confirmation
Technician Assignment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on logistics. |
| Middle | 2 | neutral | Negotiating price and questioning blood collection safety. |
| Closing | 3 | positive | Agreed on next steps and sending address. |
Call Transcript
Click to expand
Speaker 1
0.39s
Hello.
Speaker 0
0.47s
Hello.
Speaker 0
2.33s
Sir naalaikku nine thirty two ten AM start thaan irukku okayngala.
Speaker 1
5.77s
Nine thirty ten AM-na enga varum?
Speaker 0
7.89s
Aa, neenga eppadi IO idhu kuduthutteengala illa unga veettu address-e kuduthutteengala sir?
Speaker 1
12.23s
Enga veetu address-la vandhu collect pannippaangala?
Speaker 0
14.07s
Aamaam sir.
Speaker 1
16.07s
Inga vandhu onnum blood vandhu idhu aagadha?
Speaker 0
18.47s
Illa illa enga collect pannalum correct-aa poi slab-ukku serndhudum sir.
Speaker 1
22.29s
Poyidumaa?
Speaker 0
22.99s
Poyidum poyidum sir.
Speaker 1
24.49s
Aaru onnu.
Speaker 0
26.41s
Unar enna sir?
Speaker 1
28.17s
Payment eppa kattanam?
Speaker 0
29.41s
Payment namma eduthuttu poyirukka naalaikku kattikkalaam sir, adhu onnum onnum prachannai illa, adhu onnum illa.
Speaker 1
33.69s
Adhu ondrum problem illaiya?
Speaker 0
34.43s
Adhu onnum problem illa ungalukku inga venuma namma velina centerlaam venuma illa ungalukku veetlaye addressla irundhu eduthukkalaama
Speaker 1
39.79s
Naan pesittu ungalukku confirm pannu neenga adhoda account number mattum anuppidunga, rendu perukkum evvalavu amount payment first oru ondru lakh anuppiduvama?
Speaker 0
45.97s
Sir namma mudhalla booking potturalaam sir, adhukkappuram paathukkalaam, adhellam ondrum important kidaiyaadhu sir ippodhaikku.
Speaker 1
50.01s
Idhuppa naan enna solrenna panam vaangi pottu namma vandhu panathai anuppichu vidomna free aayiduvom.
Speaker 0
55.91s
Appadingala saringa sir ungalukku account number venungala
Speaker 1
59.01s
Aa account number ondru.
Speaker 0
60.41s
Saringa naan anuppuren.
Speaker 1
61.87s
Ippa evvalavu aaguthu namma test-ukku?
Speaker 0
63.89s
Aa, ippa namma customized package vandhu orutharukku vandhu andha Biomolecure-oda serthu vandhu ungalukku aayiram thavirandhu vandhu ungalukku aayiram aagudhu.
Speaker 0
70.51s
Ninety nine thousand nine hundred ungalukku naan discount pottu kudukkuren ungalukku naan rendu perukkum serthu.
Speaker 1
72.47s
Ungalukku naan.
Speaker 1
75.17s
Sir nootru irubathi aayiram kuduthirundheenga, adhai oru irubathi aiyya maathirukkeenga, aalukku oru andru andru andru andru lakhs-la mudichirunga.
Speaker 0
81.81s
Avvalavu kammiyaa maathiri sir, enakku idhu naan decision edukka mudiyaadhu, enga team kooda naan pesittu varen sir.
Speaker 1
87.57s
Pesi nee pannu bhai, oru ondrai latcham roopai kondu pesi oru latcham roopai ippa naanga transfer kooda peedhi varum.
Speaker 0
92.01s
Aamaama adhanaala dhaan sir naan innaikku payment vena naan first booking complete pannidurennu solren sir naanu. Aenna idhu ukkaandhu pesuna dhaan idhu mudiya mudiyum. Periya engal CFO maam kitta maam kitta pesinom naanu.
Speaker 1
102.69s
Elected
Speaker 0
102.93s
Idhu eduthutta okayngala? Naan idhukku mattum neenga vandhu veetla edukkura maadhiri venumngala? Illa idhu mattum enakku sonneenganna idhu mudhalla naan idhudhaan adhoda enakku important sir idhu.
Speaker 1
109.37s
Adhoda enakku paaththuttu naalaikku veettukku vandhu eduththukkurunga test.
Speaker 0
113.71s
Appo ungaloda address details mattum enakku send panreengalaa sir?
Speaker 1
116.59s
Adhulaye potturukken paarunga.
Speaker 0
118.37s
Oru rendu perukku ore vera vera addressungala, ippo ivaru send pannadhu Ethirajandravar Manipakkam address koduthirukkaru.
Speaker 1
120.85s
Ethirajandravar Manipakkam
Speaker 1
124.17s
Aamaa.
Speaker 0
124.75s
Neenga anuppichathula address address illa sir neenga anuppichathula.
Speaker 1
128.05s
Naan kooda.
Speaker 0
129.03s
Aa anuppunga ungaloda address neenga anuppunga naan thanithaniyaave book panniduren.
Speaker 1
134.23s
Avanga number yaar varunga?
Speaker 0
136.35s
Enna sir
Speaker 1
137.67s
Yaar varuvanga?
Speaker 0
139.01s
Technician-e varuvaanga sir namakku.
Speaker 1
141.17s
Okay.
Speaker 0
141.67s
Adhu avangaloda details vandhu ungalukku evening oru ezhuvan o clock-kulla vandhurum sir.
Speaker 1
145.15s
Aa sari.
Speaker 1
147.29s
Mm
Speaker 0
151.19s
Sir Madipakathula avaroda address kaalaiyila aaru o'clock dhaan irukku sir, aaru o'clock pottalaam, okayngala avarukku aaru to aaru noottri?
Speaker 1
156.61s
Avaru pesittu avarudaiya pesittu confirm panni potturunga.
Speaker 0
158.63s
Sari avarkitta naan phone pannikiren.