A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 28, 2026 15:34
Deal Lost
Warm
Call History
41 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
3.0/10
Conversion Probability
40.0%
Personalization
2.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Venkatesan. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with Venkatesan.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Existing Lead
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
natural_end
Call Structure
Duration
0:10 (10s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
7
Rep Words / Customer Words
16 / 11
Rep Longest Monologue
2s
Customer Longest Monologue
2s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
No
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Key Moments
200:03
Customer reports non-receipt
Customer notes 'avaru send pannala innum' (He hasn't sent it yet).
00:07
Agent instruction
Agent tells customer to have the other person do the 'court' related task.
Topics Discussed
Document/Task status
Court-related action
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Entire Call | 1 | neutral | Brief operational exchange regarding a document or action. |
Call Transcript
Click to expand
Speaker 1
0.27s
Hello.
Speaker 1
1.83s
Hello.
Speaker 0
3.17s
Sir avaru send pannala innum.
Speaker 1
6.37s
So idha panna solraar.
Speaker 0
7.31s
Aa okay okay.
Speaker 1
7.47s
Okay okay court ulladhukku adhai panna sollunga.
Speaker 0
9.29s
Appadiya, okay okay sir.