A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 28, 2026 11:51
Deal Lost
Hot
Call History
41 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
95.0%
Personalization
9.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Very Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
reference_previous
Opening Quality
High - Customer is proactive and demanding information.
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
25% into call
Pitch Approach
Consultative/Partnership
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
natural_end
Call Structure
Duration
2:24 (144s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
52
Rep Words / Customer Words
218 / 242
Rep Longest Monologue
12s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Very Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Information Gap
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing information
Varasa, ippa namma ennenna test edukka porom adha pathi enakku edhuvume anuppalaiya?
|
information gap | Customer | Yes | immediate action | Excellent |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| (internal optimization) test | Rep | -- | Positive | Rep explains the sample report for the test happening tomorrow. |
| blood test | Rep | -- | Other | Rep urges booking the first blood test. |
Key Moments
300:08
Customer offers to bring 10 people.
Indicates high lead quality and referral potential.
01:01
Mention of Soundarya Aadhi Manidhan YouTube channel.
Establishes the source of the lead and social proof.
01:38
Customer offers to work as a volunteer without salary.
Extreme brand loyalty/buy-in signal.
Trust Signals
3
Offering to work without salary ('sambalam illaama')
Calling the rep 'Thalaivar'
Sharing referral contacts
Enthusiasm Signals
2
I can bring 10 people
We will turn into your volunteers
Confusion Signals
1
Customer only received one brochure and asks for sample reports
Topics Discussed
Test details
WhatsApp communication
Service Catalog
IO Sample Reports
YouTube Channel
Volunteering
Referrals from Coimbatore
Tomorrow's appointment
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Asking why details weren't sent yet. |
| Middle | 2 | positive | Offering to volunteer and bring more people. |
| Closing | 3 | neutral | Agreeing to meet tomorrow and share data. |
Call Transcript
Click to expand
Speaker 0
0.59s
Hello.
Speaker 1
1.77s
Varasa, ippa namma ennenna test edukka porom adha pathi enakku edhuvume anuppalaiya?
Speaker 0
6.63s
Ippa ungalukku WhatsApp panren paarunga Sir.
Speaker 1
8.87s
Adjustment program sollala naan kooda oru pathu per koottidu vara mudiyum.
Speaker 0
11.61s
Onnum illa sir, ippa vandhuruchu paarunga sir ungalukku.
Speaker 1
13.99s
Ellathaiyum neenga namma nammakitta oru ainooru per market-la irukkaanga.
Speaker 0
17.85s
Kandippa kandippa sir.
Speaker 1
18.69s
Aa sir.
Speaker 0
20.87s
Ippa anuppichutten paarunga ungalukku.
Speaker 1
29.67s
Full detail kuduttheengalathaan.
Speaker 0
31.15s
Okay okay sir, naan ippa anuppuren sir. Idhu vandhu service catalog sir, namma IO-la irukkuradhu ellame serndhu vandhurum sir, ungalukku thanithaniya sample pottu anuppuren sir.
Speaker 1
39.77s
Sandhiyila pottu adhodha video notes-um everything-um ellathaiyum anuppichuttenganna, namma aduthavangalukku namma vandhu convey pandradhukku useful-aa irukkum.
Speaker 0
45.75s
Kandippa sir, ippo vandhuruchu.
Speaker 1
47.03s
Coimbatore-la irundhu sir varaaru avadhiyila ready panraar.
Speaker 0
48.99s
Kandippaa sir.
Speaker 1
50.27s
Avar number pottu vitta.
Speaker 0
52.29s
Aa avar number avarukku session edukkurathukkala sir?
Speaker 1
56.65s
Avar number naan anuppurenga.
Speaker 0
57.85s
Anuppunga naan pesuren.
Speaker 0
59.71s
Enna peru sir?
Speaker 1
61.03s
Soundarya Aadhi Manidhan YouTube channel sonnomla.
Speaker 0
62.71s
O nethu sonneenga, aama aama sir Soundararajan.
Speaker 1
65.27s
Aa naan Vijay-kku ungalai number anuppichu viduren idhu idhu neenga detail-aa anuppu naan avarkitta anuppichuttu ungalai kooppiduren.
Speaker 0
69.71s
Ok ok
Speaker 1
72.09s
Ore oru brochure mattum dhaan vandhudhu, enna enna vandhudhu sample report?
Speaker 0
75.09s
Idhu vandhu IO naalaiku namma edukkurom paatheengala adhoda sample report idhu.
Speaker 1
79.01s
Okay.
Speaker 0
80.47s
Ippa namma programsoda idhuvaana appuram paarunga.
Speaker 1
85.27s
Neenga irukkura marketing tool ellathaiyum anuppichunganna.
Speaker 0
87.29s
Aanaappuram sari ippo.
Speaker 1
89.83s
Engalukku ellam pottu engalukku enna naan sir kooda direct-aa connect pannunga.
Speaker 0
93.23s
Mm mm.
Speaker 1
93.91s
Naanga ungaloda volunteer-aa maathuruvom engala.
Speaker 0
96.91s
Kandippa sir.
Speaker 1
98.51s
Naanga innaikku sambalathai vachu vaangittu velai saarireenga, naanga sambalam illaama velai paarkkirom.
Speaker 0
98.93s
Kambalam.
Speaker 0
101.91s
Puriyudhu, puriyudhu sir neenga solradhu.
Speaker 1
104.03s
Solla mudiyala illaiyaa?
Speaker 0
104.97s
Mm, avvalavuthaan.
Speaker 1
106.13s
Avvalavuthaan neenga salary vaangi velai paarkkalaam salary illa velai paarkka porom
Speaker 0
109.71s
Kandippaaga sir.
Speaker 1
111.15s
Aa health vandhu.
Speaker 0
113.99s
Nalla oru initiative dhaan sir neenga eduthathu.
Speaker 1
116.67s
Aa avvalavuthaan vachuttaa.
Speaker 0
117.51s
Mm mm mm naan matha details anuppuren, freeya irukkumbodhu call pannunga, naalaiku kaalaila neenga varumbodhu namma nerlaiye pesalaam.
Speaker 1
124.55s
Super thalaivar.
Speaker 0
126.01s
Enakku vandhu oruthar mattum neenga kooda irukkuraangala avarukku mattum kudunga sir, adhu slot sariyaama fill aayittu irukku, avar data mattum vaangi kudunga.
Speaker 0
132.79s
First blood test book pannirunga sir ungalukku.
Speaker 1
135.71s
Rendu perum avaru court-la irukkaru ippo.
Speaker 0
138.39s
Saringa sir.
Speaker 1
139.67s
Pottu mudichu pura anukkollu.
Speaker 0
141.59s
Mm sari okay sir okay.