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Call Intelligence

Venkatesan with Bharath Kumar — Jan 28, 2026 11:45

Deal Lost Warm
Customer Venkatesan
Phone +919176199699
Rep Bharath Kumar
Team Sales
Date 2026-01-28 11:45
Duration 4:21
Source None

Call History

41 attempts
Total Attempts41
First CallJan 23, 2026
Last CallFeb 20, 2026
Total Talk Time77.8 min
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 41
Upsell Attempted No
Cross-sell Attempted Yes

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Shallow
Discovery Questions 5
Pitch Start 5% into call
Pitch Approach Scarcity-driven
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 4:21 (261s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 78
Rep Words / Customer Words 412 / 288
Rep Longest Monologue 15s
Customer Longest Monologue 12s
Silence Gaps (>2s) 3 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation High
Script Adherence Moderate
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Slot availability/Timing
Enna maathiri sir appadi sollitteenga? (How can you say that [slots are gone]?)
 logistics Customer Yes explanation of process Excellent

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
blood collection/wellness checkup Rep -- Positive Booking a slot for blood collection at the wellness center.

Key Moments

4
00:32
Scarcity Pitch
Rep explains that only 20 people per pincode can be taken, creating immediate urgency.
01:15
Slot Update
Rep informs customer that the 8:30 slot is gone and only 4:30 is available, prompting the customer to act.
02:18
Data Collection Start
Customer begins providing DOB and physical metrics, signaling high intent.
04:02
Referral Mention
Rep asks about the friend, expanding the potential deal size.

Discovery Questions

5
Q1 Date of birth?
Q2 Height?
Q3 Weight?
Q4 Mail ID?
Q5 Phone number?

Trust Signals

3
Sharing personal health metrics (Height/Weight)
Sharing Date of Birth
Willingness to refer a friend

Enthusiasm Signals

1
Immediate cooperation with form filling

Confusion Signals

1
Initial confusion about the slot timing

Topics Discussed

Slot booking Pincode restrictions Fasting requirements Personal health data (DOB, Height, Weight) Wellness center visit Referral/Friend booking

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Slightly confused about why the rep is calling.
Middle 2 neutral Providing personal details (DOB, Height, Weight).
Closing 3 positive Agrees to bring a friend and visit tomorrow.

Call Transcript

Click to expand
Source File +919176199699 28-1-2026, 11-45-22am.mp3
Transcript +919176199699_28-1-2026,_11-45-22am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19268