A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 27, 2026 16:12
Deal Lost
Warm
Call History
41 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Low
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
warm_callback
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
3
Pitch Start
25% into call
Pitch Approach
Educational/Consultative
Closing Attempt
Yes
Closing Technique
alternative_close
Call Ending
other
Call Structure
Duration
6:07 (367s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
110
Rep Words / Customer Words
642 / 184
Rep Longest Monologue
23s
Customer Longest Monologue
12s
Silence Gaps (>2s)
4 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
Yes
Urgency Creation
Low
Script Adherence
High
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Product/Service Type
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Is this Ayurvedic?
Idhu scientific idhu Ayurvedic idhukkellaam varaadhu sir?
|
product/service type | Customer | Yes | clarification/differentiation | Excellent |
|
Are there fees?
Mm, idhuna fees katna?
|
price | Customer | Yes | direct answer | Good |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| consultation | Rep | Mentioned | Interested | A 20-minute knowledge session about wellness and benefits. |
| supplements | Rep | -- | Neutral | Scientific approach to identify deficiencies and provide natural supplements. |
Key Moments
400:42
The Hook
Rep mentions the customer's friends attended a session, immediately establishing trust.
01:58
Customer Buy-in
Customer completes the rep's sentence with 'Varum mun kaavadhu', showing alignment with the philosophy.
04:36
Fee Inquiry
Customer asks about fees; rep's 'free' confirmation removes the final barrier to the appointment.
05:25
The Close
Customer agrees to the 9:00 PM to 10:00 PM time slot.
Discovery Questions
3
Q1
Already vandhirukkungala ungalukku? (Do you already have any issues?)
Q2
Sleep quality eppadi irukkunnu neenga per daykku evvalavu neram thoongureengannu therinjukkalaama?
Q3
Chennaiyila irukkeengala sir ippo?
Trust Signals
3
Asking detailed questions about the process
Sharing personal sleep patterns
Confirming location
Enthusiasm Signals
2
Agreeing to the 9 PM slot
Acknowledging the 'Varum mun kaappom' philosophy
Resistance Signals
2
Initial hesitation about timing
Asking about fees/costs
Confusion Signals
2
Confusion about whether it was Ayurvedic
Confusion about what 'consuming' meant (blood test vs supplements)
Topics Discussed
Preventive Care
Blood Testing
Sleep Quality
Supplements vs Tablets
Scientific Approach
Google Meet Scheduling
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Slightly confused about who was calling. |
| Discovery | 2 | neutral | Asking questions about the scientific nature and consumption of products. |
| Closing | 3 | positive | Agreed to the timing and thanked the rep. |
Call Transcript
Click to expand
Speaker 0
0.69s
Hello
Speaker 1
0.79s
Hello
Speaker 0
1.77s
Sollunga Sir.
Speaker 0
4.29s
Hello.
Speaker 0
6.81s
Hello
Speaker 0
12.27s
Hello.
Speaker 1
12.81s
Mm
Speaker 0
14.75s
Hello.
Speaker 0
17.21s
Hello sir, kekkureengala?
Speaker 1
18.95s
Aa kekkudhunga.
Speaker 0
20.31s
Aa avarukku sir Karthik sirukku call pannen visit vandhadhu thiruppavum message potturukken sir indha maadhiri Venkatesan sirukku.
Speaker 1
23.21s
Aa
Speaker 1
26.21s
Pesunga avanga appadiye.
Speaker 0
27.81s
Aa kurunga
Speaker 0
32.99s
Yaarukkaina
Speaker 1
35.45s
Hello.
Speaker 0
36.23s
Hello
Speaker 1
37.57s
Press onnum illa.
Speaker 0
38.63s
Sir naan IO-la irundhu Bharat speaks sir.
Speaker 1
41.57s
Sollunga sir.
Speaker 0
42.93s
Mm, oru moondru days before vandhu namma Venkatesan sir-um friends moondru perum education-kaaga oru mentor session maadhiri onnu attend pannaanga sir.
Speaker 1
51.75s
Mm
Speaker 0
52.57s
Adhuvum ungalukku neenga adhai miss pannitteengala? Adhu ungalukkaaga arrange panna solli kettanga innaikku.
Speaker 1
57.71s
Mm
Speaker 0
58.61s
Neenga free-aa irundheenga-nna sollunga, endha time-ku sollureengalo andha time-ku namma arrange pannalaam sir. Andha mentor session maadhiri ungalukku oru IO-voda wellness kuritha oru knowledge session maadhiri irukkum ungalukku, IO-la ennenna-llaam pannalaam.
Speaker 1
68.45s
Io-la ennenna ellaam pannalaam.
Speaker 0
70.77s
Ennenna ellam ungalukku adhula benefits kidaikkudhaandradha explain pandradhukku oru session maadhiri oru irubathi minutes session maadhiri onnu venum sir adhukku.
Speaker 1
71.31s
Mm-hmm.
Speaker 0
78.07s
Innaikku free-aa irundheenganna after six.
Speaker 0
81.15s
After six ungalukku contact pannalaamaa sir oru Zoom neettukkalaamaa?
Speaker 1
85.69s
Idhu ellaam relative-aa sir?
Speaker 0
87.37s
Idhu IO Wellness related-aa sir nammallukku? Ippa nammallukku vandhu nammaloda IO Wellness center-kkum general hospitals-kkum enna difference-na, ippa hospital-la vandhu edhaachum nammallukku oru disease edhaachum oru vandhadhukku appuram anga cure pannuradhukkaaga namma poguvom sir. Nammaloda wellness eppadinna.
Speaker 0
104.39s
Ippo ippo naan nallathaan irukken, enakku future-la eppadi irukkumnu nammallukku theriyaga predict panna mudiyadhu illa sir? Adhai namma ippave blood test moolama predict panni future-la varappora risk-a namma kandupidichu adhu ippave prevent pandrathukkana oru preventive care wellness center sir nammalladhu.
Speaker 1
118.07s
Varum mun kaavadhu.
Speaker 0
118.09s
Varum mun kaappom andra maadhiri nammallukku vandhu idhu work aagum sir nammallukku.
Speaker 1
122.01s
Vandhuruchunna.
Speaker 0
123.59s
Adhukkaga dhaan sir, vandhu ippa vandhu already vandhirukkungala ungalukku?
Speaker 1
127.11s
Already vandhurukkudhunna enna pannanum?
Speaker 0
129.55s
Already vandhirukkunna nammallukku adhukku endha stage-la irukkunnu paarthu adhukku ennennaalaam lifestyle modification pannalaam, edhaachum food pattern maathalaamaa illa edhu edhulaam deficiency kammiyaa irukko adhu increase pannaa idhu pogumaandra oru clear idea nammallukku idhula koduppaanga sir.
Speaker 1
143.45s
Mm-hmm.
Speaker 0
144.73s
Yenna first namma edhuvaga irundhalum namma blood test moolama dhaane sir namma adhai predict idhu neenga eppadi irukkeenganndradha predict panni.
Speaker 1
150.51s
Idhu aayirathu onbadhilaaya idhu science.
Speaker 0
151.07s
Andha result
Speaker 0
153.17s
Idhu scientific idhu Ayurvedic idhukkellaam varaadhu sir idhu namma scientifically proven panna science moolama namma panradhu sir idhula scientific approach dhaan sir idhu.
Speaker 1
160.33s
Mm.
Speaker 1
162.55s
Consumer edhuvum kidaiyadha? Consumer edhavadhu kudukkureengalaa?
Speaker 0
166.85s
Kaathiyum
Speaker 1
166.85s
Ithu maathiri
Speaker 0
168.31s
Puriyala sir.
Speaker 1
168.39s
Puriyala sir consume panrathukku edhaachum neenga aamaa sir namma blood test namma edukkura maathiri.
Speaker 0
171.71s
Aama sir, namma blood test namma edukkirom paatheengala, adhula ungalukku edhaachum vitamin edhu edhulaam ungalukku thevaiyaana essential amino acids edhulaam kammiyaa irukko, adhai namma eppadi edukkalaamndradhukkaaga oru supplement mooliyamaa pannalaam, food pattern mooliyamaavum pannalaam sir idhu nammalukku.
Speaker 1
174.81s
Aa.
Speaker 1
180.57s
Appadi
Speaker 1
184.57s
Modi maavan
Speaker 0
186.91s
Tablets mooliyamaa varra maadhiri irukkaadhu ungalukku, ungalukku edhu edhulaam kammiyaa irukku illa future-la risk varrathukku edhulaam thadukkalaamo adhu maadhiri natural supplement food supplement dhaan sir namma prepare pannuvom.
Speaker 1
187.01s
Mm.
Speaker 0
197.17s
Adhu mattum illama edhu edhellam namma saappaadu pazhakka vazhakka muraiyai maathuradhunaale sila idhellam namma sari pannalaam sir, namma food pattern namma maathunaale.
Speaker 1
197.21s
Adhu mattum illaama.
Speaker 0
205.25s
Nammaloda paadhi prachanaikku adhu theervaaga kidaikkum sir. Adhukku ennanna ungaloda sleep quality eppadi irukkunnu neenga per daykku evvalavu neram thoongureengannu therinjukkalaama sir?
Speaker 1
215.65s
Illaiyaa sir.
Speaker 0
218.41s
Hello.
Speaker 1
219.47s
Aa minimum.
Speaker 0
220.17s
Minimum minimum oru ezhu hours aana thookkam irukkungala sir ungalukku oru naalaikku?
Speaker 1
224.85s
Adhu oru neram irukkum oru neram irukkaadhu.
Speaker 0
228.17s
Mm mm mm.
Speaker 1
230.23s
Eppadinnu solla mudiyaadhu paarunga.
Speaker 0
232.47s
Ungalukku sir ungalukku ungaloda health pathi oru clear understanding kudukkurathukku dhaan andha session ungalukku naan kudukkalaamnu irukken sir naanu, yenna moonu perum attend pannaanga annaikku neenga missnu ninaikkira dhaan annaikku moonu perum attend pannaanga.
Speaker 1
238.57s
Aennaa moonu perum.
Speaker 1
243.59s
Mm.
Speaker 0
243.77s
Ungalukku adhe session naan innaikku neenga freeya irundheengaanna endha time sollureengalo andha time namma arrange panni kudukkalaam sir.
Speaker 1
249.35s
Enga varunna?
Speaker 0
251.21s
Enna sir? Illa illa, naanga online-laye arrange panni kudukkuren sir.
Speaker 1
254.37s
Naavu online-la
Speaker 0
255.75s
Aamaa neenga Chennaiyila irukkeengala sir ippo
Speaker 1
258.01s
Aamaa sir.
Speaker 0
259.37s
Chennaiyila engayirukku?
Speaker 1
261.05s
Thaamburathula irukku.
Speaker 0
262.27s
Sambarathula irukkeengannaa namma inga MRT nagarla irukkum sir.
Speaker 1
265.91s
Neru adhaiyaa?
Speaker 0
267.45s
Namma onlinelaye ungalukku simple-aa puriyura maadhiri explain pannuven sir.
Speaker 1
267.81s
Online-laye ungalukku
Speaker 1
270.81s
Mm
Speaker 0
271.15s
Namma adhukkappuram furthera namma eppadi pannalaamndradhu andha session mudinja piragu namma decide pannalaam okayngala.
Speaker 1
276.39s
Mm, idhuna fees katna?
Speaker 0
278.19s
Illa fees ellam idhu kidaiyadhu sir.
Speaker 1
280.37s
Ungalukku naangu.
Speaker 0
280.37s
Ungalukku knowledge kudukkuradhukkaga dhaan indha session sir.
Speaker 1
283.91s
Mm freeya panreenga.
Speaker 0
285.47s
Aamaa sir.
Speaker 1
287.19s
Mm mm mm.
Speaker 0
288.95s
Yenna sila perukku phone-la ellam sonna sila perukku vandhu paadhi understand aagama puriyaadha maadhiri irukkum.
Speaker 1
289.37s
Ippo
Speaker 0
294.05s
Idhe ungalukku detailed-aa oru session maadhiri kuduthennaa.
Speaker 1
294.25s
Ungalukku details.
Speaker 1
297.73s
Mm
Speaker 0
298.31s
Ungalukku solla varradhu minimum noottri percent aachu ungalukku puriya vachiralaam sir, ungaloda health ippadithaan run aagudhu idhellam thaan problem-aandradhu.
Speaker 1
304.53s
Sari sir okay.
Speaker 0
306.49s
Innaikku oru ezhuvum o clock arrange pannalaama sir ungalukku Google Meet.
Speaker 1
310.09s
Illa sir naan paathuttu sir naan ungalukku message panren neenga message pannirukkeenga naan ungalukku message panren.
Speaker 0
314.77s
Okay okay sir.
Speaker 1
315.95s
Timing eppo vandhu?
Speaker 0
318.21s
Neenga till nine ten thirty ten o clock varaikkum kooda neenga sollunga sir onnum problem illa nammalukku.
Speaker 1
322.83s
Mm sari okay okay.
Speaker 0
324.89s
Okayna?
Speaker 1
325.07s
Nine to ten padikkalam sir.
Speaker 0
326.75s
Innaikku onbadhu irandu arrange pannalaangala?
Speaker 1
328.79s
Naan pannidum.
Speaker 0
329.85s
Okay sir, appo onbadhu o'clock ungalukku oru enbadhu naangu-kku oru reminder kuduthuttu naan onbadhu o'clock ungalukku schedule pannuren sir, okayngala.
Speaker 1
335.03s
Okay nalladhu sir.
Speaker 0
336.99s
Okengala, okay okay.
Speaker 1
338.15s
Okay thank you sir.
Speaker 0
338.81s
Okay sir thank you thank you sir.
Speaker 1
341.17s
Aagur.
Speaker 1
344.75s
Sir
Speaker 0
345.43s
Aa sollunga sir.
Speaker 1
347.85s
Aa sollunga sir, car-a pathi detail-e solluvomla.
Speaker 0
348.89s
Mm.
Speaker 0
351.03s
Adhula irundhu saar contact station-la solren saar, full details naan avarukku.
Speaker 1
354.57s
Sari okay sir.
Speaker 0
355.07s
Ellaame ippave sollidakoodaadhu, adhula sonna ungalukku full full andha idhoda serthu sollumbodhu avarukku nalla knowledge station-aa irukkum sir. Thank you thank you. Naan to ten varrennu sollirukkaaru, naan nine o'clock-la eduthu paathuren sir.
Speaker 1
361.01s
Thank you thank you nine to ten.
Speaker 1
364.03s
Sari okay okay.
Speaker 0
366.45s
Okkaalaa?