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Call Intelligence

Venkatesan with Bharath Kumar — Jan 27, 2026 15:55

Deal Lost Hot
Customer Venkatesan
Phone +919176199699
Rep Bharath Kumar
Team Sales
Date 2026-01-27 15:55
Duration 4:59
Source None

Call History

41 attempts
Total Attempts41
First CallJan 23, 2026
Last CallFeb 20, 2026
Total Talk Time77.8 min
Rep Performance
9.0/10
Pitch Effectiveness
8.5/10
Engagement
9.5/10
Conversion Probability
90.0%
Personalization
10.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 41
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Medium
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound

Conversation Flow

Opening Type warm_callback
Opening Quality High
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 4
Pitch Start 15% into call
Pitch Approach Consultative/Logistical
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending other

Call Structure

Duration 4:59 (299s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 105
Rep Words / Customer Words 482 / 418
Rep Longest Monologue 18s
Customer Longest Monologue 15s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Logistics/Price

Objections

2
Objection Category Raised By Handled Technique Quality
Fasting duration
Ippo saappidama irukkanum.
 logistics Customer Yes technical explanation Good
Payment terms
Amount-ta fifty thousand pay pannittu meedhi result-ta fifty thousand pay pannalaama?
 price Customer Yes flexibility/agreement Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
wellness package (4 people) Customer 100000.00 Positive Customer wants to bring 3 more people (total 4).
sauna bath / leela palace tie-up Customer -- Interested Inquiry about sauna and swimming pool costs.

Key Moments

4
00:28
Expansion of Lead
Customer increases the group size from 3 to 4 people.
02:08
High-Profile Referral
Customer introduces the 'Aadhi Manidhan' YouTube MD as a potential client.
03:12
Leela Palace Mention
Agent uses the luxury tie-up to justify the premium nature of the service.
04:45
Payment Negotiation
Customer proposes a 50k/50k split, which the agent accepts, removing the final barrier.

Discovery Questions

2
Q1 Moondru perukkume pannanumna vera vera address-ungala?
Q2 O per enna sir ivarudhu neenga koduththa?

Trust Signals

3
Sharing personal contact numbers of high-profile friends
Asking for 50-50 payment split (indicates intent to pay)
Referring to the agent as 'Thalaiva'

Enthusiasm Signals

3
Mentioning Bryan Johnson as a model
Wanting to bring 4 people instead of 3
Insisting the agent 'force' health on the referral if needed

Resistance Signals

1
Minor concern about fasting requirements for the breath test

Confusion Signals

1
Clarification needed on fasting hours (10 vs 2 hours)

Topics Discussed

Kochi Trip Blood Collection Logistics Fasting Requirements Referral (Karthik) Bryan Johnson / Longevity Leela Palace Sauna/Gym Payment Terms

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Casual banter about a trip.
Logistics 2 neutral Focusing on how to get 4 people tested.
Referral/Pitch 3 positive Excitedly describing his friend (Karthik) and longevity goals.
Closing 4 neutral Agreeing to payment terms and next steps.

Call Transcript

Click to expand
Source File +919176199699 27-1-2026, 3-55-13pm.mp3
Transcript +919176199699_27-1-2026,_3-55-13pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19266