A
Call Intelligence
Venkatesan with Bharath Kumar — Jan 23, 2026 19:01
Deal Lost
Warm
Call History
41 attemptsRep Performance
9.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with Venkatesan. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
41
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Self
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:29 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
13
Rep Words / Customer Words
68 / 52
Rep Longest Monologue
9s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Timing
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently busy/out
Sir ezhu manikku oru onnumilla oru chinna purchase veliya porathukkaga.
|
time | Customer | Yes | flexibility/rescheduling offer | Excellent |
Key Moments
200:09
Agent offers to reschedule
Shows respect for customer's time, building trust.
00:18
Customer insists on talking today
Strong indicator of high interest/intent.
Trust Signals
2
Customer insists on talking today
Customer uses respectful terms (Sir)
Enthusiasm Signals
1
Illa illa vena vena vena naan vandutten ungalukkaaga
Topics Discussed
Scheduling
Current availability
Errands
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining current unavailability. |
| Middle | 2 | positive | Insisting on taking the call soon rather than rescheduling. |
| Closing | 3 | positive | Telling the agent to wait while they finish their task. |
Call Transcript
Click to expand
Speaker 0
0.57s
Hello Sir.
Speaker 1
0.81s
Sir ezhu manikku oru onnumilla oru chinna purchase veliya porathukkaga.
Speaker 0
5.19s
Okay okay.
Speaker 1
5.51s
Oru anju paththu nimishathukku veliya vandhu udane ulla adikkiren.
Speaker 0
8.39s
Appadiyaa?
Speaker 1
8.39s
Ondrum illa.
Speaker 0
9.61s
Onnumilla sir, neenga free, nee eppa freennu sollunga sir? Namma onnumilla sir, neenga engayaavadhu pathu nimisham poyirukkeengannu theriyum sir. Neenga eppa free-aa irukkeengannu sollunga, naalaikku maathikkalaangala?
Speaker 1
12.15s
Oru aindhu nimisham pathu nimisham ondrum illa sir neenga enga.
Speaker 1
16.33s
Naalaikku maathikkalaangala
Speaker 1
18.51s
Illa illa vena vena vena naan vandutten ungalukkaaga thaan enna treat pannanum illa sir neenga travel
Speaker 0
20.77s
Illai sir neengal travellingla engayum ketka thevaiyillai sir neengal veettukku poyittu freeya irukkeenga.
Speaker 1
23.81s
Illa illa engayume ungalukkaaga oru subscriber vandhuren.
Speaker 0
25.71s
Aa.
Speaker 0
27.19s
Onnum problem illa sir, neenga mudichitte vaanga, naan wait panren.