A
Customer Venkatesan
Phone +919176199699
Rep Bharath Kumar
Team Sales
Date 2026-01-23 10:10
Duration 23:14
Source instagram_ad

Call History

41 attempts
Total Attempts41
First CallJan 23, 2026
Last CallFeb 20, 2026
Total Talk Time77.8 min
Pitch Effectiveness
9.0/10
Engagement
9.5/10
Conversion Probability
85.0%
Technical Quality
9.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Discount Offered 100.00%
Calls Before Closure 41
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Very Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Primary
Lead Type inbound
Campaign Source Instagram

Conversation Flow

Opening Type warm_callback
Opening Quality Excellent
Rapport Building Present
Needs Discovery Present
Discovery Depth Deep
Discovery Questions 6
Pitch Start 15% into call
Pitch Approach Educational/Consultative
Closing Attempt Yes
Closing Technique appointment_setting
Call Ending natural_end

Call Structure

Duration 23:14 (1395s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 268
Rep Words / Customer Words 1842 / 1456
Rep Longest Monologue 118s
Customer Longest Monologue 68s
Silence Gaps (>2s) 4 (max 3.5s)
Interruptions 18

Sales Technique Assessment

Overall Sentiment Very Positive
Rep Confidence High
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Moderate
Script Adherence Low
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Competitor

Objections

1
Objection Category Raised By Handled Technique Quality
Already planned Apollo test
Ippo naan vandhu idho Apollo-la poi oru blood test edukkalaamnu irukken.
competition Customer Yes value comparison Excellent

Products Discussed

3
Product Mentioned By Price Customer Reaction Context
consultation Rep 2000.00 Positive Personalized guidance session with medical head.
blood test Rep -- Interested Alternative to standard hospital checkups like Apollo.
breathing kit Rep 2000.00 Positive Offered as a free gift for visiting the center.

Key Moments

4
00:33
Biochemistry Connection
Customer reveals his degree, creating instant rapport with the rep.
04:02
4 Stages of Disease Pitch
Rep explains why testing is needed even when feeling 'fine'.
12:00
Circadian Rhythm Explanation
The turning point where the customer is fully 'sold' on the rep's expertise.
17:24
Apollo Mention
Customer reveals he was about to spend 25k elsewhere; rep successfully pivots him.

Discovery Questions

4
Q1 Unga age therinjikkalama sir?
Q2 Weight evvalavu irukkeenga?
Q3 Vera edhaachum ungalukku pain irukku?
Q4 Daily minimum evvalavu neram sir thoongureenga?

Trust Signals

4
Sharing academic background
Asking for office location
Willingness to refer 500 families
Accepting advice to delay Apollo booking

Enthusiasm Signals

3
Multiple 'Super' and 'Thank you' interjections
Offering to visit the office directly
Discussing political/social impact of the service

Confusion Signals

1
Initial confusion about 'Circadian Rhythm' (handled by rep)

Topics Discussed

Preventive Health Circadian Rhythm Sleep Hygiene Weight Management Corporate Stress Competitor Comparison Company Philosophy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Eager to connect after seeing videos.
Discovery 2 neutral Shared detailed personal and professional info.
Pitch 3 neutral Resonated deeply with the 'biological clock' explanation.
Closing 4 neutral Repeatedly thanked the rep for the information.

Call Transcript

Click to expand
Source File +919176199699 23-1-2026, 10-10-38am.mp3
Transcript +919176199699_23-1-2026,_10-10-38am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19263