A
Call Intelligence
None with Bharath Kumar — Feb 21, 2026 10:46
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Approach
Relationship Management
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
0:54 (55s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
22
Rep Words / Customer Words
58 / 84
Rep Longest Monologue
5s
Customer Longest Monologue
8s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Wait to raise invoice
naan final idhu ennannu solren, adhukkappuram invoice raise pannunga.
|
logistics | Rep | Yes | agreement | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| service (general) | Customer | -- | Positive | Discussing a client taking services again. |
Key Moments
300:05
Service Confirmation
Confirms the client is a repeat user, indicating high satisfaction.
00:23
Billing Coordination
Speaker 0 asks to delay the invoice until all services for the day are completed to consolidate the bill.
00:45
New Lead Mention
Speaker 0 mentions a potential new client named 'Malar'.
Discovery Questions
2
Q1
Ippa vera yaarachum unga client varaangala bro?
Q2
Ippa yaaraachum client irukkaangala unnudaiya client-a?
Trust Signals
2
Sharing internal invoice details
Discussing future clients (Malar)
Enthusiasm Signals
1
Confirming client is taking more services
Topics Discussed
Invoicing
Repeat Service
Lead Pipeline
Consolidated Billing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Responds warmly to 'Bro'. |
| Middle | 2 | neutral | Discussing billing and invoice details. |
| Closing | 3 | neutral | Ends call due to another incoming call. |
Call Transcript
Click to expand
Speaker 0
0.27s
Hello.
Speaker 1
3.23s
Rathu.
Speaker 0
4.03s
Sollunga bro.
Speaker 1
5.69s
Unga client marubadiyum service eduthukkiraanga.
Speaker 0
7.37s
Aama sir, ishtam nerathu eduthirukkaaru, adhukku bill naan generate pannuren amount, I know innum konjam inga pottuttu irukkaanga, motham serthu onnaave potturunga bill.
Speaker 1
10.21s
Illu naa.
Speaker 1
14.67s
Illa enakku invoice kudutthaanga Reshma potturukkaanga Benicia group-la naan invoice kudutthaanga.
Speaker 0
16.93s
Aa
Speaker 0
18.51s
Aama paathen nethu nine zero ondrukku poyittu anga konjam service eduthirukkaanga.
Speaker 1
23.09s
Ok.
Speaker 0
23.51s
Inga innum innaikku inga vandhurukkaanga, innum konjam eduthuttu irukkaanga, naan final idhu ennannu solren, adhukkappuram invoice raise pannunga.
Speaker 1
29.75s
Mm
Speaker 0
30.25s
Adhuvaraikkum raise panna vaikkireenga yennaa additional.
Speaker 1
32.81s
Ippa vera yaarachum unga client varaangala bro?
Speaker 0
36.21s
Ini
Speaker 1
37.89s
Aa
Speaker 0
38.55s
Innaikku kekkureengala?
Speaker 1
40.33s
Illa indha week-la indha week-e mudiya pogudhulla, ippa yaaraachum client irukkaangala unnudaiya client-a?
Speaker 0
45.27s
Aa Malarnnu oruthar irukkaanga.
Speaker 1
48.85s
Maharaja
Speaker 0
49.95s
Bro ore news irukku bro, naan thirumbi kooppidura oru call vandhuruchu.
Speaker 1
52.67s
Sari okay.
Speaker 0
53.53s
Hello.