A
Call Intelligence
None with Bharath Kumar — Feb 20, 2026 17:02
Deal Lost
Warm
Call History
93 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
70.0%
Personalization
7.0/10
Technical Quality
4.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing Lead)
Brand Sentiment
Neutral/Frustrated
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
follow_up
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:34 (34s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
13
Rep Words / Customer Words
42 / 48
Rep Longest Monologue
6s
Customer Longest Monologue
5s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Process Delay
Bro Bank of Iva paakkave illaiya? Ya? Aen madhiyanam anuppichom bro
|
service | Customer | Yes | immediate action promise | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| thresher paint (contextual) | Rep | -- | Neutral | Mentioned as something sent in the afternoon. |
Key Moments
300:02
Customer Confrontation
Customer immediately challenges the agent on why a previous communication wasn't acknowledged.
00:27
Sales Start Mention
Agent mentions 'Sales start cheyyuvo', indicating they are at the point of initiating a transaction.
00:32
Two-Minute Commitment
The call ends with a specific time-bound promise to resolve the blocker.
Trust Signals
2
Informal language usage
Direct accountability ('Neethaan bro panra')
Resistance Signals
1
Complaining about delays in checking the bank/payment
Confusion Signals
1
Confusion over whether the bank/link was opened or seen
Topics Discussed
Bank/Payment verification
Sending documents/links
Gmail/Email coordination
Sales initiation
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Customer asks why the agent hasn't checked the bank/link yet. |
| Middle | 2 | neutral | Discussion about sending a 'duck' (likely a doc/link) quickly. |
| Closing | 3 | neutral | Agrees to wait two minutes for the agent's action. |
Call Transcript
Click to expand
Speaker 1
0.83s
Hello.
Speaker 1
1.97s
Hello bro.
Speaker 0
2.87s
Bro Bank of Iva paakkave illaiya?
Speaker 1
6.01s
Ya?
Speaker 0
7.01s
Aen madhiyanam anuppichom bro, oru thresher paint venumnu.
Speaker 1
10.59s
Are bro.
Speaker 0
11.65s
Ippadi moonu aayirathu moondru moondru innum ippo team test-ukku.
Speaker 1
14.17s
Aa nee nee.
Speaker 0
16.43s
En maathiri sanju irukken paathu duck-nu anuppunga.
Speaker 1
19.61s
Arey ennappa ippadi panra?
Speaker 0
22.51s
Neethaan bro panra bank periyappa bank open panni vittu enga poyittu nee?
Speaker 1
27.49s
Sales start cheyyuvo? Saree Gmail dot ee. Sari naan para oru rendu minutes.
Speaker 0
32.73s
Oru two minutes. Aa okay.
Speaker 1
33.73s
Aa