A

Call Intelligence

None with Bharath Kumar — Feb 20, 2026 16:25

Deal Lost Warm
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-02-20 16:25
Duration 0:50
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
0.0/10

Active Alerts

1
!

No Close Attempt: Bharath Kumar

Bharath Kumar did not attempt to close on call with None. Coaching opportunity.

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Package Challenge
Deal Value ₹1,500
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality High - established rapport and immediate focus on transaction.
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach N/A
Closing Attempt No
Closing Technique None
Call Ending other

Call Structure

Duration 0:50 (50s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 21
Rep Words / Customer Words 68 / 105
Rep Longest Monologue 5s
Customer Longest Monologue 5s
Silence Gaps (>2s) 1 (max 2.5s)
Interruptions 2

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words High
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price discrepancy
Aayirathu aindhu vandhu kammiyaaga irukku.
 price Customer Yes clarification Good

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
challenge Rep 1500.00 Committed Clarifying the cost of the challenge package.

Key Moments

2
00:08
Price Confirmation
Customer confirms the 1500 INR price point.
00:35
Payment Timeline
Agreement to pay by 6 PM.

Trust Signals

2
Informal language
Direct request for invoice clearance

Confusion Signals

1
Minor confusion over the exact amount (1500 vs 1005)

Topics Discussed

Invoice Payment Challenge Package Price Discrepancy

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Direct and focused on the issue.
Middle 2 positive Agreement on the price and invoice.
Closing 3 positive Commitment to pay.

Call Transcript

Click to expand
Source File +919150048625 20-2-2026, 4-25-23pm.mp3
Transcript +919150048625_20-2-2026,_4-25-23pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19260