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Call Intelligence

Arun Bharathi with Bharath Kumar — Feb 20, 2026 11:54

Deal Closed Hot
Customer Arun Bharathi
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-02-20 11:54
Duration 3:32
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package 360 Service + Gene Test
Deal Value ₹40,000
Purchase Date Feb 05, 2026
Calls Before Closure 93
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Bought
Decision Maker Decision Maker
Lead Type returning_customer

Conversation Flow

Opening Type direct_pitch
Opening Quality High (Established relationship)
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach Logistical coordination
Closing Attempt No
Closing Technique None
Call Ending hard_decline

Call Structure

Duration 3:32 (213s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 78
Rep Words / Customer Words 412 / 385
Rep Longest Monologue 10s
Customer Longest Monologue 16s
Silence Gaps (>2s) 2 (max 3.5s)
Interruptions 8

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Logistics

Objections

1
Objection Category Raised By Handled Technique Quality
Missing data/payment records
naarpadhayiram roopaykitta muppadhayiram roopaykitta edhuvume data varalaiye
 logistics Rep Yes explanation/redirection Good

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
aiwo 360 program Rep 40000.00 Committed Customer confirming the service type for the client Arun Bharathi.
gene test Customer -- Neutral Rep mentioning the client also took a Gene test.

Key Moments

3
00:16
Appointment Confirmation
Confirms the client is coming this Sunday for the 360 service.
01:20
Payment Discrepancy Mention
Speaker 0 highlights that 30k-40k in payments are not reflected in their data.
02:45
Mobile Number Logic
Rep explains the use of PA numbers, resolving the confusion about Thyrocare records.

Trust Signals

3
Informal language
Direct questioning about finances
Reliance on rep for Thyrocare booking details

Resistance Signals

1
Complaint about missing data/forwarding

Confusion Signals

2
Name mismatch between 'Arun Bharathi' and 'Bharathi Associates'
Mobile number discrepancies

Topics Discussed

Vimal (Sales Person) Arun Bharathi (Client) 360 Service Gene Test Payment (30k-40k) Bharathi Associates (Company) Thyrocare (Blood Test) PA Mobile Numbers

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Asking about Vimal and client ownership.
Middle 2 negative Concerned about missing data and payment records (01:20).
Closing 3 positive Agreed on next steps for data transfer.

Call Transcript

Click to expand
Source File +919150048625 20-2-2026, 11-54-36am.mp3
Transcript +919150048625_20-2-2026,_11-54-36am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19259