A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 16:31
Deal Lost
Warm
Call History
93 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
90.0%
Personalization
10.0/10
Technical Quality
0.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Friendly
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
inbound
Conversation Flow
Opening Type
rapport_building
Opening Quality
High (Existing Relationship)
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Logistical Coordination
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
1:40 (100s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
40
Rep Words / Customer Words
214 / 182
Rep Longest Monologue
7s
Customer Longest Monologue
7s
Silence Gaps (>2s)
1 (max 2.5s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Logistics
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Timing/Scheduling
Saturday saayangalam mattum book pannadheenga eppavume. (Don't ever book Saturday evenings.)
|
logistics | Customer | Yes | alternative solution | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| group booking/turf | Rep | -- | Interested | Discussing booking a slot between 8 PM and 10 PM. |
Key Moments
300:15
Clarification of the activity
Confirms the call is about a 'Cricket group'.
01:14
Scheduling constraint
Customer explicitly asks not to book Saturday evenings.
01:25
Finalizing the slot
Agreement on the 8 PM to 10 PM timing.
Trust Signals
3
High level of familiarity
Direct communication
Shared social circle
Enthusiasm Signals
1
Active participation in planning
Resistance Signals
1
Scheduling conflict (Saturday evenings/Oorukku pora)
Confusion Signals
1
Initial confusion about which 'group' was being discussed
Topics Discussed
Cricket group
Team members (AI team, Satish, Maruthu)
Booking logistics
Timing constraints
Location (T Nagar)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | positive | Casual banter about groups. |
| Middle | 2 | neutral | Discussing team numbers and availability. |
| Closing | 3 | neutral | Accepting the 8-10 PM slot. |
Call Transcript
Click to expand
Speaker 0
0.11s
Hello.
Speaker 1
0.25s
Hello.
Speaker 1
3.21s
Hello hello.
Speaker 0
5.67s
Varuthe engada irukkura?
Speaker 1
7.85s
Neenga perishala.
Speaker 0
9.19s
Sari veli side-la irukkuraadhu, sari enna thaniya group aarambichirukkeenganna?
Speaker 1
12.35s
Enna group-e?
Speaker 0
13.89s
Aa, irukkira group.
Speaker 1
15.65s
Cricket group-aa?
Speaker 0
16.81s
Mm.
Speaker 1
17.49s
Yaar sonnadhu?
Speaker 0
18.57s
Maruthu sonna, inga group-la poraan poraanna potta solren bro povomnu.
Speaker 1
22.39s
Adhe group dhaan bro, andha Satish paiyan dhaan edho polaamnu sollittu irundhaan.
Speaker 0
26.15s
Andha group-a thaan neeyum solriyaa adhaane paarthaa enna group-aa solriyaa.
Speaker 1
28.09s
Already nammakitta oru group irukku adhe group dhaan.
Speaker 0
30.79s
Nee anga kelra AI team evana varaanannu kelra konjam aal serthu ennikku ponum.
Speaker 1
33.73s
Ennaikku ponom ennaikku ponom
Speaker 0
35.73s
Nee avan mudhal ready-aa irukka illaannu kelu.
Speaker 1
37.51s
Ellaam vandhuruvaanga, T Nagar-ukku phone vena podalaam.
Speaker 0
40.91s
Appadiya illa avanai therinjavala kooppidu nee mudhalla kooppitta anga nikkiyadhaan padikkudhu.
Speaker 1
45.59s
Ethanai per venumnu namma ethanai per irukkom, extra ethanai per vandha venumnu mattum sollu, adhukku etha maadhiri namma ethanai per mattum kooppittukkalaam.
Speaker 0
53.17s
Aal irukkaanga illaiyaa anna? Aal ellaam irukkaanga.
Speaker 1
54.23s
Aalum irukkaanga bro perishaliya irukkaanga ippo aalunga varrathukku.
Speaker 0
57.81s
Appadiyaa?
Speaker 1
58.79s
Mm
Speaker 0
59.51s
Sari right, appa naan book pannittu solren avangalukku.
Speaker 1
62.27s
Enna enna book panreenga munnaadi enakku sollunga
Speaker 0
62.65s
Aa
Speaker 0
64.91s
Aaha, appadilaam solla mudiyaadhu, book panna nee vendaam, nee solra time-la anga shot vachuppa naan.
Speaker 1
70.51s
Sari edho onnu book pannunga paarkkalaam.
Speaker 0
72.37s
Mm, paarkkalaamla vara nee.
Speaker 1
74.15s
Saturday saayangalam mattum book pannadheenga eppavume.
Speaker 0
76.99s
Oorukku pora.
Speaker 1
78.21s
Oorukkellaam poga maatten neenga book panna time-la poyittu naan kekkakkoodaadhu adhukkuthaan solren enna book panna poreengannadhu munnaadiye inform pannunga
Speaker 0
82.55s
Enakku
Speaker 0
85.47s
Sari right ettu manikku thaan book pannanum ettu to pathu thaan.
Speaker 1
87.75s
Mm.
Speaker 0
89.09s
Sariyaa?
Speaker 1
89.95s
Okay.
Speaker 0
90.69s
Sari namma namma aale niraiya per uppaangannu ninaikkiren sir eppadi tharen
Speaker 0
94.97s
Mudhal saadhu saadhu pesaaru.
Speaker 1
97.15s
Aa
Speaker 0
99.07s
Aa,