A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 14:22
Deal Closed
Warm
Call History
93 attemptsRep Performance
9.0/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
9.0/10
Technical Quality
8.0/10
Active Alerts
1Exceptional Performance: Bharath Kumar
Bharath Kumar scored 9.0/10 and closed the deal with None. Great work!
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Bulk Health Products (RM Towers Inventory)
Deal Value
₹19,008
Purchase Date
Feb 19, 2026
Discount Offered
30.00%
Calls Before Closure
93
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
Expert
Brand Sentiment
Positive
Budget Sensitivity
High - Operational
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High - Immediate focus on closing accounts.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
5
Pitch Start
30% into call
Pitch Approach
Solution-oriented accounting adjustment.
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
7:38 (458s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
115
Rep Words / Customer Words
482 / 714
Rep Longest Monologue
12s
Customer Longest Monologue
25s
Silence Gaps (>2s)
4 (max 12.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Financial/Operational
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Cash Shortage
But enakku cash shortage aagudhu. Engakitta andha thousand.
|
financial | Rep | Yes | product substitution | Excellent |
|
Discount Mismatch
Ishtathukku discount kuduthuttu naan eppadi close panrathu bro?
|
process | Rep | Yes | logical explanation | Good |
Products Discussed
5| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| dark cocoa | Rep | 640.00 | Committed | Used to fill the billing gap of 6000 rupees. |
| five o fast bar | Rep | -- | Neutral | 10 pieces sold in a combo. |
| olive oil | Rep | -- | Neutral | Part of the RM Towers sales data. |
| black strap molasses | Rep | 495.00 | Neutral | Price verification for sale. |
| purple sweet potato | Rep | -- | Committed | Final item to reach the 19008 total. |
Key Moments
401:14
Shortage Admission
Customer admits the cash on hand doesn't match the bill, creating the core problem of the call.
02:14
Dark Cocoa Solution
The rep suggests using Dark Cocoa to bridge the 6000 INR gap in the records.
03:02
Discount Clarification
Identification that 'Surya Ma'am's' instant combo discount caused the 19,340 to 19,030 shift.
07:18
Final Tally
Agreement on 19,008 INR as the final closing amount.
Discovery Questions
3
Q1
Edhuvum amount edhuvum shortage aagudha adhula?
Q2
Evvalavu amount shortage aagudha?
Q3
Molasses Black Strap Molasses evvalavu price-ukku sale panneenga?
Trust Signals
2
Sharing internal 'dummy bill' practices
Openly discussing cash shortages
Resistance Signals
1
Questioning the 30% discount application
Confusion Signals
1
Mismatch between data provided by Satheesh and Surya Ma'am's instant discounts
Topics Discussed
RM Towers February Sales
Cash Reconciliation
Dummy Billing
Combo Discounts
Inventory Management
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Immediate dive into numbers. |
| Middle | 2 | neutral | Stressed about the 600 INR shortage and mismatch. |
| Closing | 3 | positive | Agreement reached on the final figure of 19,008. |
Call Transcript
Click to expand
Speaker 0
2.53s
Saari barathu.
Speaker 1
4.29s
Paravalla neenga vera munkaappu.
Speaker 0
6.37s
Adhu naan open panren paaru adhu open pannittaiya.
Speaker 1
10.81s
Pannitten.
Speaker 0
12.05s
Aa adhula vandhu keezha nee total sales of RM Towers February-nnu potturukkalla.
Speaker 1
18.05s
Mm
Speaker 0
18.89s
Adhula irandu vandhu irandu naangu close panniyaachu.
Speaker 1
21.65s
Okay.
Speaker 0
22.85s
Ippadi irandu irandu naangu naangu close pannitten, adhukkappuram oru irandu naangu aittu nooru irukkulla.
Speaker 1
27.55s
Mm
Speaker 0
28.17s
Adhai thaniya vai, adhu illama moondru aayiram vandhu indha Rajarajan Dallu Loss.
Speaker 1
29.45s
Adhil
Speaker 0
34.37s
Adhuvum close panniduren.
Speaker 1
35.79s
Athuvum
Speaker 0
35.97s
Adhuvum match aayiduchu, adhukku bill irukku.
Speaker 1
37.89s
Mm.
Speaker 0
38.11s
Then indha moovu moondru moondru moondru moondru moondru moondru moondru idhu rendu irukkaa?
Speaker 1
43.09s
Mm.
Speaker 0
43.77s
Idhu rendum serthu naangu aayirathu aayirathu aayirathu aayirathu irandu aayirathu kitta varum.
Speaker 1
48.67s
Aamaa bro avangathaan cash-aa kuduthaangannu ninaikkirom andha 2018 change.
Speaker 0
51.09s
Iru iru iru iru five thousand kitta varum but enkitta ippa irukkura catch.
Speaker 0
57.27s
Ippadi moondru aindhu vandhu thaan enkitta irukku.
Speaker 1
60.19s
Mm.
Speaker 0
61.15s
Mooda moovu aindhu aindhu irukku, naan moovu aindhu aindhu close pannittenna enkitta receipt rendu irukku, oru aaru naangu, oru irandu aindhu.
Speaker 1
69.51s
Mm
Speaker 0
70.39s
Adhu eppadi close pandradhu?
Speaker 1
72.45s
Edhuvum amount edhuvum shortage aagudha adhula?
Speaker 0
72.71s
Amount
Speaker 0
74.71s
Aa adhudhaan naanum solrenne shortage aagudhu.
Speaker 1
76.55s
Evvalavu amount shortage aagudhu?
Speaker 0
78.63s
Mm moondru aayirathu aindhu hundred-naalum iru, naan total-aa solren.
Speaker 0
85.79s
Idhu correct-aana amount-aa nee pottadha aayirathu moondru aayirathu plus oru irandu aayirathu enbadhu aayirathu?
Speaker 1
93.61s
Oru aayirathu moonu aayirathu thaan dummy-aa naan create pannathu.
Speaker 0
98.33s
Adhudhaan bro mismatch aagirappo.
Speaker 1
100.75s
Aana enakku indha amount correct, unnaayirathu aayirathu moondru moondru naangu endradhu correct.
Speaker 0
105.35s
But enakku cash shortage aagudhu.
Speaker 1
108.47s
Engakitta andha thousand.
Speaker 0
109.17s
Andha thousand andha thousand moondru vachukko nee.
Speaker 1
112.19s
Mm.
Speaker 0
112.55s
Aaru moondru aindhu plus inga rendu moondru aindhu, idhu rendum enakku tally aaganum, but indha naangu moondru aindhu irukku, idhu rendum serthu naangu moondru aindhu plus aindhu moondru aindhu, indha naangu moondru aindhula enakku moondru aindhu aindhu aindhukku dhaan cash kuduthurukken.
Speaker 1
126.33s
Aaru nooru roopai miss aagudhaa?
Speaker 0
127.89s
Remaining aaru aayirathu irukkulla, andha aaru aayirathukku naanu enkitta oru rendu bill irukku.
Speaker 1
129.69s
Aa
Speaker 1
133.13s
Aa.
Speaker 0
134.79s
Adhula onnu dark cocoa-va pottuduren.
Speaker 1
136.83s
Aa aa aa
Speaker 0
137.87s
Illai idhulaye dark cocoa add pannanuma?
Speaker 1
140.81s
Adhu unakku eppadi panna unakku super-aa irukkumnu unakku anga irukkiradhu theriyum.
Speaker 0
145.29s
Enakku enakku eppadina indha Fast Bar indha moovayirathu moovayirathu nee create panna bill illa.
Speaker 1
150.37s
Aama, naan eppadi connect pannurennu theriyalaam.
Speaker 0
151.29s
Idhula vandhu idhula vandhu dark cocoa add pannanum aaruvaayirathi roopaykku.
Speaker 1
155.89s
Sari appadiye maathikkonga adhukku etra maadhiri.
Speaker 0
157.55s
Pass bar appadinna tally panni potturavaa?
Speaker 1
160.13s
Adhudhaan sonnen naan, naan dummy-a dhaan ready pannanum, andha Oviya-ndravanga customer vandhaanga annaikku.
Speaker 0
164.49s
Aa.
Speaker 1
164.95s
Aana avanga edhuvum vaangala annaikku.
Speaker 0
166.79s
But naan customer name mela poduradhu illa, yenna moonu bill-a poduren RM Towers.
Speaker 1
171.81s
Aa aa aa
Speaker 0
172.29s
Avanga oru data koduthan Satheesh enkitta oru data koduthanga.
Speaker 1
174.31s
Aa
Speaker 1
176.15s
Mm.
Speaker 0
176.35s
New data.
Speaker 1
178.83s
Athuvum
Speaker 0
178.97s
Adhuvum oru oru data-la oru oru product oru oru discount irukku.
Speaker 1
182.39s
Aamaa bro anga Surya Ma'am instant-aa oru discount koduthaanga combo-nnu sollittu.
Speaker 0
185.75s
Adhunaaladhaan mismatch aagudhu, appadi paarthaa 19340 varaadhu.
Speaker 1
191.79s
1930 aayidum.
Speaker 0
192.57s
Mm
Speaker 0
194.27s
Naan pottu unakku sollattuma, cocoa powder poduren, okay, indha irandu aayirathu irandu ivangaludhu indha combo thaane vaangunaanga.
Speaker 1
198.11s
Illa.
Speaker 1
202.21s
Mm mm.
Speaker 0
202.77s
Sangeethanandha.
Speaker 1
204.05s
Aamaa aamaa.
Speaker 0
205.55s
Five O Fast Bar oru pathu piece.
Speaker 1
208.53s
Mm.
Speaker 0
210.03s
Aiyo first number pathu piece.
Speaker 0
213.55s
Aiyo Extra Virgin Olive Oil ondru Molasses Black Strap Molasses evvalavu price-ukku sale panneenga?
Speaker 1
223.47s
Adhu maadhiri enna face open panni sale pannirukkaanga?
Speaker 0
228.05s
495 athoda price but previous athoda
Speaker 1
229.77s
Previous aagavadhu rate-ku dhaan sale panniruppaanga.
Speaker 1
233.43s
Four ninety five thaan.
Speaker 0
235.97s
Idhu oru aayiram.
Speaker 1
238.25s
Ennaa bro enikku ithu
Speaker 0
240.67s
Kudiyillaiyaa?
Speaker 0
243.35s
Moodu vandhu naangu irandu, minus muppadhu percent.
Speaker 0
248.51s
25
Speaker 0
255.27s
Ishtathukku discount kuduthuttu naan eppadi close panrathu bro?
Speaker 0
263.79s
Eppadi vandhu.
Speaker 0
266.75s
aavasaan naangu naangu ezhupathu.
Speaker 0
272.55s
Irishwam keezha.
Speaker 0
275.45s
Suppose onnu six eighteen.
Speaker 0
281.11s
Ippadi means oru noottru aayiram varumbo.
Speaker 0
296.97s
Appadiye line-laye irukku bro, oru rendu seconds.
Speaker 1
299.53s
Mm
Speaker 0
300.75s
Idhu close pannikkiren.
Speaker 0
353.61s
Ippadi thavirunthu naangu naangu roopai kammiyaan.
Speaker 0
370.79s
Okay bro, indha rendu bill-um idhu potta Sangeetha Anand bill-um pottaachu bro.
Speaker 1
375.59s
Mm.
Speaker 0
376.55s
Sangeetha Anand-oda pottutten, appuram Rajaraja Cholan-oda pottutten, andha cocoa powder irukku paathiya six forty.
Speaker 1
383.05s
Ippo
Speaker 1
384.13s
Mm.
Speaker 0
384.87s
Adhuvum pottaachu.
Speaker 1
386.69s
Mm
Speaker 0
387.93s
Oviyo.
Speaker 0
390.09s
Ippa naan poda vendiyathu andha oviyoda bill.
Speaker 1
392.93s
Adhuvum dummy bill thaanu sollittu naan avanga edhuvum vaangala aana details mattum enkitta irukku.
Speaker 0
400.35s
Illa illa, enkitta irukkira bill ippo oru rendu irandu irandu.
Speaker 0
407.25s
Rendu hundred-na purple sweet potato.
Speaker 0
423.95s
Six seven six eight.
Speaker 0
431.21s
Irukku sari sari sari.
Speaker 0
434.99s
Ippadi thavira irukku.
Speaker 0
438.33s
Nineteen thousand eight rupees varum bro.
Speaker 1
440.79s
Okay bro maathikkalaam.
Speaker 0
442.69s
Avvalavuthaan varume, nee cash-ukku tally-aa vara maadhiri pannanumna.
Speaker 1
447.03s
Sari appadiye pottukkalaam appadi.
Speaker 0
448.57s
Sari okay, naan appadiye potturava?
Speaker 1
450.81s
Mm kottalaam
Speaker 0
452.11s
Sari okay bro, naan close panren.
Speaker 1
454.65s
Ok.
Speaker 0
455.85s
Mm.
Speaker 1
457.33s
Mm