A
Call Intelligence
None with Bharath Kumar — Feb 19, 2026 14:20
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
6.0/10
Conversion Probability
60.0%
Personalization
9.0/10
Technical Quality
5.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Likely
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:36 (37s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Low
Total Speaker Turns
14
Rep Words / Customer Words
16 / 28
Rep Longest Monologue
2s
Customer Longest Monologue
4s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
0
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Technical issue with event/link
Machcha aagale barutte. (It didn't happen/work, Bharath.)
|
technical | Customer | Yes | instructional | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| rmt event | Customer | -- | Neutral | Customer asking about an event or link provided by Bharath. |
Key Moments
200:02
Customer mentions RMT event
Identifies the purpose of the call and the specific product/service context.
00:33
Customer defers call
Call ends prematurely due to a personal call on the customer's end.
Trust Signals
2
Informal language usage
Directly calling the rep by name
Confusion Signals
1
Customer mentions 'Machcha aagale' (It didn't happen/work)
Topics Discussed
RMT Event
Message/Link access
Technical troubleshooting
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Asking about the RMT event. |
| Closing | 2 | neutral | Ending call to handle a personal matter. |
Call Transcript
Click to expand
Speaker 0
0.73s
Hello.
Speaker 1
1.33s
Sollu bro.
Speaker 0
2.31s
Bharathane enakku RMT event koduthalla.
Speaker 1
4.65s
Aamaa.
Speaker 0
5.83s
Machcha aagale barutte.
Speaker 1
8.05s
Aa sariyaa.
Speaker 0
9.23s
Mm
Speaker 1
10.69s
Idhellam shortage varudhaa?
Speaker 0
12.51s
Naan solradhu kelaam, andha adhu open pannanum oru vaatti andha message.
Speaker 1
17.55s
Aa
Speaker 1
23.03s
Ennodathu
Speaker 1
31.79s
Open pannitten bro.
Speaker 0
33.19s
Oru rendu minutes sari, naan personal call vaipa naan pesitten.
Speaker 1
36.19s
Aa