A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:23
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
7.0/10
Technical Quality
6.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational coordination
Closing Attempt
No
Closing Technique
None
Call Ending
customer_thinking
Call Structure
Duration
1:15 (76s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
21
Rep Words / Customer Words
112 / 84
Rep Longest Monologue
11s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
1
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Service/Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delay in invoice processing
Indian Dollars-la maathi solli naalu naal aagudhu innum edhukku enakku varala
|
service/process | Customer | Yes | deflection/process explanation | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| customized package/asset | Rep | -- | Neutral | Discussing customization for a client and profit percentages. |
Key Moments
200:27
Invoice Delay Mention
Customer highlights a 4-day delay in converting the invoice to Indian Dollars.
00:41
MRP/Pricing Conflict
Agent refuses to provide MRP directly to avoid internal team conflict, highlighting pricing sensitivity.
Trust Signals
2
Sharing personal number details
Directly discussing profit margins
Resistance Signals
1
Complaint about 4-day delay
Confusion Signals
1
Confusion about why the process is taking so long ('Thammathondi vishayathukku...')
Topics Discussed
Invoice conversion
Indian Dollars
MRP and Profit Margins
Client Customization
Internal Team Coordination
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Customer is pushing for the invoice to be checked. |
| Middle | 2 | negative | Frustration regarding the delay in the invoice conversion to Indian Dollars (4 days). |
| Closing | 3 | neutral | Agreeing to wait for team feedback. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello.
Speaker 1
1.41s
Parag send pannirukken paaru personal number-ukku.
Speaker 0
3.95s
Aa ore nimisham sarunga.
Speaker 1
5.11s
Adhu oru vaatti paaru, appadiye line-laye irukken paaru.
Speaker 0
7.45s
Mm-hmm.
Speaker 1
8.27s
Idhu edhuna maaththanunna maathikkalaam, appurama estimate dhaan kudutthen.
Speaker 0
11.71s
Thammathondi vishayathukku edhukku anga varaiyellaam poy varudhunnu theriyala puriyala.
Speaker 1
14.91s
Puriyala.
Speaker 0
16.25s
Thappa matter idhu, idhukku poy angellam poy enakku vittu vaanga vachchundu irukkaanga.
Speaker 1
19.97s
Yaar anga varaikkum eppadi pochu?
Speaker 0
21.37s
Appadi eppadi pochunne theriyala boss vandhu kathirukkaaru pola irukku boss-kkum therinja client pola irukku avaru.
Speaker 1
26.05s
Mm
Speaker 0
27.05s
Oru naan invoice idhu panni okay panni Indian Dollars-la maathi solli naalu naal aagudhu innum edhukku enakku varala appadinnu solli message potturukkaaru.
Speaker 1
35.97s
Aa
Speaker 0
36.31s
Andha message appadiye Nikitha-kku forward pannidunga, Nikitha enakku phone panni kaattukkarathukku adhigama irukkaanga.
Speaker 1
41.97s
Naan number up panradha MRP edhuvum kudukkaadha, naan pottu kuduthutta enna enga team kaththuvaanga.
Speaker 0
46.63s
MRB kudukkanum, idhellam neenga vachittundu irukkangala bro?
Speaker 1
49.99s
Idhu client-ukku neenga customization panni vachchaa, adhukku evvalavu percentage vikkirennu avangalukku thaan theriyum, discount I mean profit evvalavu vikkirennu, asset thaana panraaru ippo.
Speaker 0
59.21s
Asadhaan forward pannitten irunga paathuttaanga enna solraanga.
Speaker 0
68.25s
Mm-hmm.
Speaker 0
71.01s
Enga bro, avanga paathu theriyaadhu enna sonnaanganna udane naan solren.