A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 16:17
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.0/10
Pitch Effectiveness
0.0/10
Engagement
8.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
4.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High Urgency
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Problem-solving
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
0:54 (55s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
18
Rep Words / Customer Words
128 / 42
Rep Longest Monologue
13s
Customer Longest Monologue
6s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Internal questioning
Enna inga kekkuraangalla bro. Unakku puriyuthaa?
|
process | Rep | Yes | dismissal of risk | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| haj package / customized package | Customer | -- | Committed | Discussing the generation of an invoice for a package in Indian currency. |
Key Moments
300:11
Escalation Mention
Rep reveals the problem has reached the 'Boss', establishing high stakes.
00:25
Instruction to Convert
Rep instructs to convert the package to 'Tamil dollars' (likely meaning INR/local currency) and label as customized.
00:42
Agreement on Estimate
Speaker 0 agrees to send an estimate, resolving the immediate conflict.
Trust Signals
2
Collaborative problem solving
Direct communication about internal pressure
Resistance Signals
1
Speaker 0 mentions being questioned by others internally
Confusion Signals
1
Confusion regarding Ashok's status at the airport
Topics Discussed
Invoice generation
Currency conversion
Internal management escalation
Customized packages
Deadlines
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Listening to the rep's urgent request. |
| Middle | 2 | neutral | Explaining that they are being questioned internally as well (00:33). |
| Closing | 3 | neutral | Agrees to send the estimate. |
Call Transcript
Click to expand
Speaker 1
0.25s
Hello
Speaker 0
0.35s
Hello
Speaker 1
1.31s
Bro naan solradha appadiye kettukkonga, andha Haj invoice send pannala.
Speaker 0
3.75s
Adhinaalum
Speaker 1
5.65s
Adhu enna irukko appadiye pottu udane enakku Indian dollar-la select panni invoice mattum kudunga bro, adhu boss varaikkum poyittu irukkudhu andha prachannai.
Speaker 0
5.85s
Aa irukkum.
Speaker 0
12.53s
Box varaikkum poyittu irukkaa?
Speaker 1
13.85s
Oru invoice generate pandrathukku ungalukku ethukku naalu naal aaguthu appadinnu question kettu vandhu avanga vandhu Nikitha Ma'am kitta kettu Nikitha Ma'am enakku call pannirukkaanga.
Speaker 1
21.53s
Naan naalarai manikkulla confirm kuduthurennu sollirukken naanu.
Speaker 1
25.63s
Neenga andha Ashok-ku phone panna avar airport-la enna pannirukkaarnnu theriyala, neenga enna panreenga? Adhu andha package appadiye Tamil dollars-aa convert panni pottu kuduthurunga, customized package-nnu sollittu.
Speaker 0
33.69s
Naan pottu kudukkurathukku enakku problem illa bro. Enna inga kekkuraangalla bro. Unakku puriyuthaa?
Speaker 1
37.35s
Aa okay
Speaker 0
39.59s
Naan kuduthuren bro enakku adhu.
Speaker 1
40.95s
Nee kuduthurunga bro, prachchanai vandha avanga paathukkonga.
Speaker 0
42.91s
Estimate kuduthuraavaa?
Speaker 1
44.89s
Aa Propo My My mache maadhiri invite panneengala, estimate-e kuduthurundhu.
Speaker 0
47.93s
Okay.
Speaker 1
48.99s
Mm.
Speaker 0
50.37s
Enna thaan arju invoice aindhu vandhu irukkuthu.