A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 15:04
Deal Lost
Warm
Call History
93 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
0.0%
Personalization
5.0/10
Technical Quality
6.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
N/A
Readiness to Buy
Warm
Decision Maker
Collaborator
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Efficient
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:46 (107s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
35
Rep Words / Customer Words
128 / 164
Rep Longest Monologue
9s
Customer Longest Monologue
6s
Silence Gaps (>2s)
1 (max 2.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Moderate
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Workload/Time constraint
Bro, indha velaiyellaam evvalavu neram bro? ... innaikku naan veettukku poradhu illa, naan innum nooru perukku call pannanum.
|
time | Customer | Yes | dismissal/encouragement | Poor |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| data entry/lead management | Rep | -- | Other | Discussing RM Towers and Poes Garden client data. |
Key Moments
300:02
Email ID Exchange
Enables the primary purpose of the call (data transfer).
00:58
Workload Complaint
Speaker 1 reveals high pressure and volume of 100+ calls per day.
01:20
Data Segregation Instruction
Critical instruction to ensure Poes Garden and RM Towers data do not overlap.
Trust Signals
2
Sharing internal email IDs
Coordinating on specific client data (Poes Garden)
Resistance Signals
1
Speaker 1 complaining about workload: 'I have to call 100 more people today'
Confusion Signals
1
Confusion over whether Poes Garden and RS Garden data should overlap.
Topics Discussed
Email forwarding
RM Towers sale details
Poes Garden client data
Workload and call volume
MRP details
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on getting the email ID. |
| Middle | 2 | negative | Speaker 1 expresses stress about the workload and the number of calls remaining. |
| Closing | 3 | neutral | Agreement on next steps for data transfer. |
Call Transcript
Click to expand
Speaker 1
0.43s
Hello
Speaker 0
0.87s
Varathunna mail ID ennathu?
Speaker 1
2.51s
Bharathadiver.com.
Speaker 0
3.91s
Bharath.io.com naan unakku oru mail forward panren.
Speaker 1
7.17s
Mm.
Speaker 0
8.15s
Adhula enakku RM Towers-la pona sale details adhendru kuduthurukkaanga.
Speaker 1
12.03s
Aa yedho onnu forward pannu bro naan mudichiduren first enakku.
Speaker 0
14.41s
Nee paaru nee adha paaru adhula irundhu correct-aa adhuvaa enna edhunnu enakku sonnenna naan potturen.
Speaker 1
21.05s
Sari okay done.
Speaker 0
22.37s
Adhu vandhu check pannu bro first.
Speaker 1
25.33s
Ore news idhu idhoda oru vera onnu irukku ore news.
Speaker 0
32.39s
Okay.
Speaker 1
32.65s
Okay okay okay thaanaa?
Speaker 0
34.51s
Appuram naan unakku innum onnu anuppuren.
Speaker 1
37.15s
Mm.
Speaker 0
37.91s
Idhu vandhu WhatsApp-la anuppuren paaru, idhu vandhu Poyas card vandhu.
Speaker 1
42.59s
Avaro poyathaan ellaam enakku theriyaadhu.
Speaker 0
44.47s
Illa Poes Garden-um rendum same-aa irukka koodaathu.
Speaker 1
50.27s
Bro, indha velaiyellaam evvalavu neram bro? Evvalavu neram aagumnu ninaikkiren indha velai naan mudikkiradhukku.
Speaker 0
56.09s
Enakku theriyalaiye naan ithu pathu naalaa idhu pannirundhen.
Speaker 1
58.35s
Indha velai innaikku enakku periya velai ondru kuduthuttu irukkaangalo, idhu mudikkala enakku polo pottu idhu panni vitturuvaanga, innaikku naan veettukku poradhu illa, naan innum nooru perukku call pannanum.
Speaker 0
68.17s
Seydhu paathuru Bharath aarambittu oru summa vachidu Bharath.
Speaker 1
71.01s
RM Travels enna naan mudikkiren sir, neenga anuppichu vidunga naan edhavadhu paakkuren.
Speaker 0
72.91s
Aa
Speaker 0
74.27s
Poise Garden complete aayiduchu, naan unakku WhatsApp-la yen anuppichenna idhu renduthula irukkura client.
Speaker 0
80.41s
Poes Garden-la irukkura client RS Garden-la RMD-la varakkoodaadhunnu solren, okay-va?
Speaker 1
84.89s
Adhukku.
Speaker 0
85.95s
Adhukku naan unakku amichchen, Poes car-na naan complete pannitten, nee RM Towers mail-la amichcha RM Towers vandi paaru.
Speaker 1
91.29s
Inga nerukkira.
Speaker 0
91.47s
Idhula irukkura data adhula varakkoodadhunnu sollittu irukken, avvalavudhaan, mathapadi vera edhuvum illai.
Speaker 1
96.63s
Aa, okay.
Speaker 0
97.93s
Mm, appuram andha MRP eduthu S.O.D.tta?
Speaker 1
102.17s
Ketten, ippa anuppurennaaru ungalukku.
Speaker 0
104.31s
Seri okay.
Speaker 1
106.13s
Mm-hmm.