A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 14:56
Deal Lost
Warm
Call History
93 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Influencer
Lead Type
returning_customer
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Functional
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:57 (58s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
21
Rep Words / Customer Words
82 / 74
Rep Longest Monologue
11s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Process/Responsibility
Bro, idhu idhu yen velaiya sollunga bro. (Bro, tell me, is this my job?)
|
service | Customer | Yes | concession | Average |
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| ezhupathi service | Rep | -- | Neutral | Requesting MRP for this specific service for billing purposes. |
| customized package | Customer | -- | Negative | Suggesting it be billed as a combined package. |
Key Moments
300:11
MRP Request
The core reason for the call; customer needs pricing for 'ezhupathi service'.
00:34
Customer Outburst
Customer expresses frustration about being passed around for data.
00:55
Resolution
Bharath takes responsibility to get the data, ending the conflict.
Resistance Signals
2
Refusal to perform administrative follow-ups
Frustration with internal communication gaps
Confusion Signals
1
Disagreement over whose job it is to get the MRP
Topics Discussed
MRP details
Ezhupathi service
Customized packages
Internal coordination
Billing
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for service details. |
| Middle | 2 | negative | Annoyed that he has to ask multiple people for data: 'Oru oruthar kitta kettutte po. Naan kekka maatten.' |
| Closing | 3 | neutral | Accepts Bharath's offer to handle it. |
Call Transcript
Click to expand
Speaker 1
0.01s
Hello.
Speaker 0
2.05s
Aa
Speaker 1
2.77s
Neenga pogatheenga vaangenga.
Speaker 0
4.23s
Aa sollunga, naan pola hello.
Speaker 1
6.39s
Aa.
Speaker 0
7.55s
Bharath enakku andha ezhupathi service irukkulla.
Speaker 1
10.33s
Aamaam bro.
Speaker 0
11.15s
Andha ezhupathi service-ku MRP pottu kodukka solla paaru Ashoka.
Speaker 1
15.15s
Idhu onnaa serthu customized package-nu pottu kuduthurunga bro.
Speaker 0
17.55s
Bro customize dhaan bro, naan pottu kudukkuradhu illa bro, Vinod anna kekkuraaru bro, adhukku MRP venum MRP vaangudaannu avarkitta pesi.
Speaker 1
21.71s
Adhukku MRP venum MRP.
Speaker 1
23.69s
Naan onnaaye ore oru.
Speaker 1
26.13s
Illa illa, naan ore onnu sir solren paarunga, andha file appadiye Ashok baiyanukku share panni neenga ketradha appadiye avangittaye kelunga, naan phone pannale edukka maatrangaaru.
Speaker 0
34.51s
Aa solgira appadiya? Illa neenga puriyala. Oru oruthar kitta kettutte po. Naan kekka maatten. Naan illa en velaiya vittuttu naan mathathu ellame paakkuren. Oru oruthar kitta oru data ketka.
Speaker 1
39.45s
Kuranam.
Speaker 1
44.15s
Bro, idhu idhu yen velaiya sollunga bro.
Speaker 0
47.51s
Bro enakku bill kuduttha naan poduvom bro, avvalavuthaan bro en velai.
Speaker 1
52.17s
O amma
Speaker 0
52.51s
Sollu naan paathukkiren.
Speaker 1
55.01s
Sari naane Asha kitta vaangi tharen bro.
Speaker 0
57.39s
Mm