A

Call Intelligence

None with Bharath Kumar — Feb 18, 2026 14:52

Deal Lost Hot
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-02-18 14:52
Duration 3:33
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
7.0/10
Pitch Effectiveness
8.0/10
Engagement
8.5/10
Conversion Probability
95.0%
Personalization
6.0/10
Technical Quality
5.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2c

Conversation Flow

Opening Type direct_pitch
Opening Quality Functional
Rapport Building Missing
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 3
Pitch Start 25% into call
Pitch Approach Value-based/Price-anchoring
Closing Attempt Yes
Closing Technique assumptive_close
Call Ending natural_end

Call Structure

Duration 3:33 (213s)
Primary Language Tamil
Secondary Language English
Code Switching High
Total Speaker Turns 48
Rep Words / Customer Words 184 / 312
Rep Longest Monologue 12s
Customer Longest Monologue 21s
Silence Gaps (>2s) 3 (max 5.0s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence Medium
Needs-Based Selling Yes
Value Stacking Yes
Urgency Creation Low
Script Adherence Low
Filler Words Moderate
Follow-Up Commitment Yes
Total Objections 1
Handled Successfully 1
Handling Rate
100%
Dominant Category Price

Objections

1
Objection Category Raised By Handled Technique Quality
Price/Value Clarity
Naan adhudhaan kekkuren, nee idhukkellaam MRP pottalum... oru lakh irubathi ettu aayiram-a thaandi poyidum.
 price Customer Yes transparency Good

Products Discussed

4
Product Mentioned By Price Customer Reaction Context
epigenetic test Rep 40000.00 Neutral Part of the package valuation
food intolerance test Rep 28000.00 Neutral Part of the package valuation
mega glow therapy Rep 8500.00 Neutral Service line item
hydra facial Rep -- Neutral Service line item

Key Moments

3
00:44
Accommodation Clarification
Customer clarifies they don't need accommodation added to the bill as they booked Leela directly.
01:12
MRP Breakdown
Customer validates the package value by listing individual service costs.
03:19
Final Agreement
Agreement to convert the $1530 quote to INR and generate the final invoice.

Discovery Questions

3
Q1 Adhu without food-aa illa with food-aa?
Q2 Andha room charges ellaam add pannadha illa room charges add pannadhaya adhu?
Q3 Open pannittiyya?

Trust Signals

2
Detailed knowledge of service names
Willingness to pay 50,000 INR immediately

Resistance Signals

2
Confusion over dollar vs rupee pricing
Questioning inclusion of accommodation

Confusion Signals

1
Whether the $1530 includes food/stay

Topics Discussed

Invoice line items MRP vs Discount Currency conversion (USD to INR) Hotel booking at Leela Diagnostic tests

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Questioning if the bill includes food and accommodation.
Middle 2 neutral Breaking down the MRP of individual services to justify the package cost.
Closing 3 positive Agreed on the final invoice format.

Call Transcript

Click to expand
Source File +919150048625 18-2-2026, 2-52-54pm.mp3
Transcript +919150048625_18-2-2026,_2-52-54pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19251