A
Call Intelligence
Nikitha Ma'am with Bharath Kumar — Feb 18, 2026 14:24
Deal Closed
Hot
Call History
93 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
7.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
Customized Wellness Service Package
Deal Value
₹1,38,724
Purchase Date
Feb 18, 2026
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Female (Lead)
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Mixed (Frustrated with process, but continuing purchase)
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Intermediary
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Tense
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Moderate
Discovery Questions
4
Pitch Start
25% into call
Pitch Approach
Consultative/Operational
Closing Attempt
Yes
Closing Technique
direct_close
Call Ending
other
Call Structure
Duration
2:49 (170s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
44
Rep Words / Customer Words
248 / 282
Rep Longest Monologue
12s
Customer Longest Monologue
14s
Silence Gaps (>2s)
3 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
High
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process Delay
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Delay in invoice generation
unakkichu naalu naal aaguthu oru invoice generate panna mudiyaadhu
|
service/process | Customer | Yes | immediate action | Excellent |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| wellness service (customized package) | Rep | 138724.00 | Committed | 4-day stay and service package for Nikitha Ma'am. |
Key Moments
400:14
Customer expresses anger over 4-day delay.
Sets the urgent tone of the call.
00:53
Currency conversion calculation.
Crucial for finalizing the transaction value.
01:14
Final amount confirmation: 1,38,724 INR.
The definitive point of agreement for the sale.
02:09
Request to send to personal number.
Indicates high trust and desire for speed.
Discovery Questions
4
Q1
Idhu edhula venuma USD-la venuma? Illa rupees-la venuma?
Q2
Avvalodhaane evvalo amount adhu?
Q3
Indian rupees evvalavu varum?
Q4
Nee RM Towers kudukka maattiyaa?
Trust Signals
2
Customer asks for invoice to be sent to personal number
Rep mentions handwriting on previous bills as proof
Resistance Signals
2
Complaints about CFO/Management behavior
Frustration with internal delays
Confusion Signals
1
Confusion over which 'book' contains the previous bills
Topics Discussed
Invoice Delays
Currency Conversion (USD to INR)
Customized Wellness Packages
Internal Management/CFO Issues
Record Keeping/Bill Books
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Upset about 4-day delay in invoice generation. |
| Middle | 2 | neutral | Focused on getting the currency conversion and amount right. |
| Closing | 3 | neutral | Bonding over shared frustration with management/CFO. |
Call Transcript
Click to expand
Speaker 1
0.57s
Hello.
Speaker 0
2.67s
Mm.
Speaker 1
3.93s
Bro Mikkika Ma'am vandhu oru anuppichennu paatheengalaa adhu Hajjnu sollittu.
Speaker 0
6.43s
Sappu.
Speaker 1
7.79s
Appo saappitten bro, enakku inga phone panni enna feeling irukkaanga bro, unakku anuppichu naalu naal aaguthu oru invoice generate panna mudiyaadhu, enna puthichuraanga bro.
Speaker 1
17.07s
Appadiye repeat nadakkudhu, yen naan pannaadha CFO ma'am ungalai thitturaanga, neenga pannaadha velaikku neenga dhaane enna pathi thitturaanga.
Speaker 0
22.19s
Neenga
Speaker 0
27.59s
Idhu edhula venuma USD-la venuma?
Speaker 1
29.23s
Illa rupees-la venuma?
Speaker 1
32.03s
Rupees-la pay panna eppavum pay panniduraanga.
Speaker 0
34.49s
Illa bro, andha amount invoice amount irukkulla.
Speaker 0
38.35s
Adhu neenga confirm pannitteengala, yenna naan customized package-nu pottu andha amount pottu kuduthuruven.
Speaker 0
45.29s
Avvalodhaane evvalo amount adhu?
Speaker 1
47.51s
Appadiye
Speaker 0
48.97s
Thousand five thirty thousand five thirty dollars pottirukku.
Speaker 1
52.21s
Mm mm.
Speaker 0
53.93s
Indian rupees evvalavu varum? Ippadi moonu. Onnu lakh irubathi ettu vandhu irubathi naangu varum.
Speaker 1
60.53s
Okay done.
Speaker 0
62.15s
Four days-ku avvalodhaan.
Speaker 1
64.01s
Avanga room dhaan da stay panna poraanga, edukkura service kammi.
Speaker 0
69.29s
Rounda ondru naangu potturava?
Speaker 1
71.87s
Enakku irukkuratha appadiye potturu bro.
Speaker 0
74.17s
One lakh thirty eight seven twenty four.
Speaker 1
76.97s
Mm.
Speaker 0
80.25s
Okay naan puttaren.
Speaker 1
82.63s
Pottu anuppichchadhaan avanga idhuvaraikkum moonu vaatti call pannittaanga, edutha kaariyathukku pogamaa edukkaama irundhuchunnu.
Speaker 0
87.89s
Nee RM Towers kudukka maattiyaa?
Speaker 1
89.95s
So enakku andha naan vandhu vaangittu vandhutten, andha book andha book-la irukka ella photo-vume eduthuttiya ippo nee?
Speaker 0
95.31s
Adhu ella photo-vume unakku anupichuttaanga.
Speaker 1
96.93s
Aana naan potta bill-e adhula illaiye bro, vera edhunna book moththam naalu book innoaru book edhunna irukkunnu ninaikkiren bro appo.
Speaker 0
99.17s
Motham naalu innoru book edhuna irukkura?
Speaker 0
103.23s
Nee kudutha photos ellaame naan send pannittu vandhudhen.
Speaker 1
105.73s
En handwriting edhunaa irukkaa bro adhula naane rendu bill pottom bro naanu.
Speaker 0
108.61s
Nee nee nambalainna yaarunna office boy send panna andha book kooda unakku kudukkuren, nee check pannikko oru vaatti yaarudhu indha sale Nikitha Ma'am?
Speaker 1
116.09s
Aamaa.
Speaker 0
120.63s
Kittu aayyo wellness service.
Speaker 0
127.47s
Aa kodukkiraam bro unakku indha invoice.
Speaker 1
129.67s
Anumichu vidu guru, oru seekkiram en personal number-ukku anumichu appadiye forward panni vitturen.
Speaker 0
134.09s
Mm.
Speaker 1
140.95s
Ivanga edhukku nammala paarthu idhu varaanganu theriyalainga.
Speaker 1
148.07s
Evvalavu edhuvum sambavam vandhu irukkanum.
Speaker 1
153.67s
Evan sirappa kalavaandu pottu poradhunne theriyalaiye bro.
Speaker 1
159.39s
Theriyalaiye anna, ketta innum over aayidum ennannu ketkaama irukkenna.
Speaker 1
167.11s
Ketkala, avangale solluvaan konja nerathula appadiye paaruvaan.