A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 11:18
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.5/10
Pitch Effectiveness
7.0/10
Engagement
9.0/10
Conversion Probability
85.0%
Personalization
8.0/10
Technical Quality
5.0/10
Active Alerts
1High-Value Deal Lost: ₹110,000
Bharath Kumar lost a ₹110,000 deal with None. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹1,10,000
Discount Offered
18.18%
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Business-like
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
High
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Transactional
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
other
Call Structure
Duration
3:32 (213s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
74
Rep Words / Customer Words
384 / 312
Rep Longest Monologue
11s
Customer Longest Monologue
11s
Silence Gaps (>2s)
2 (max 3.0s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Pricing Tactic
Edo naattaar kadaiyila pathu roopai sonna vaanga maattaan, pathinanju roopai sollittu vaanga. Adhe concept dhaan bro.
|
price | Customer | Yes | agreement/normalization | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Customer | 110000.00 | Skeptical | Initial price inquiry |
Key Moments
300:35
MRP Strategy Reveal
Rep admits they inflated the price by 10,000 just to show a discount to the client.
02:09
Client Schedule Constraint
Rep explains the urgency due to the client's religious fasting period starting.
03:07
Internal Accountability
Rep tells customer to blame 'Ashok' if anyone asks about the price floor, showing internal politics/coordination.
Trust Signals
2
Knowledge of internal staff (Naveen, Ashok, Ilango)
Agreement on the 'market concept' of pricing
Resistance Signals
2
Challenging the discount percentage calculation
Asking who fixed the floor price
Confusion Signals
1
Confusion over why an invoice was requested before the client arrived
Topics Discussed
Pricing and Discounts
MRP vs Selling Price
Invoice Generation
Client Scheduling (Noambu)
Internal Management (Ashok, Naveen)
Payment Timelines
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Directly asking for price. |
| Middle | 2 | neutral | Questioning the 'inflated MRP' tactic. |
| Closing | 3 | neutral | Agreeing on the next steps for the invoice. |
Call Transcript
Click to expand
Speaker 0
0.01s
Hello
Speaker 1
1.01s
Idhu evvalavu bro price irubathi moonru aaru-kku?
Speaker 0
3.97s
Ondu lakh pathu aayiram bro adhu.
Speaker 1
6.69s
One lakh ten thousand remaining avanga due irukkaa?
Speaker 0
9.11s
Due ellaam kidaiyaadhu adhu yedho discount nammalukku minimum avvalavu avvalavu varaikkum kudukkalaamnu oru offer irukku bro.
Speaker 1
11.77s
Avlo.
Speaker 1
15.53s
Iru iru iru eppadi paarthaalum onnu lakh pathaavandhu andru.
Speaker 0
15.69s
Okayva?
Speaker 1
20.75s
Naan poduren irandu lakh irubathi aayiram kitta varum.
Speaker 1
25.69s
Aiyo moondru aaru aayirathu, ondru laksham pathinaiyaam rendu quantity.
Speaker 1
31.29s
Ippadi lakh irubathi aindhu-na, ondru lakh enbadhu-na, naangu aindhu discount-aa?
Speaker 0
35.87s
Bro andha pathu aayiram aetunadhu nammaludaiya idhu bro, pathu percent pathaayiram dhaan discount actually.
Speaker 0
41.97s
Adhu client client kitta perusa kaatturadhukkaga dhaan adhu pathaayiram aeththi namma ondru lakh pathu aayiramnu vachirukkom bro.
Speaker 1
42.15s
Adhu client.
Speaker 0
47.45s
MRP.
Speaker 0
51.09s
Puriyudhaa?
Speaker 1
52.37s
Bro, nee nee nee eppadi theriyuma pesure? Edo naattaar kadaiyila pathu roopai sonna vaanga maattaan, pathinanju roopai sollittu vaanga.
Speaker 0
60.55s
Adhe concept dhaan bro, ellaam ulagam poola appadidhaan run aayittu irukku.
Speaker 0
64.47s
Namma mattum appadi panrom.
Speaker 1
65.91s
Idhukku evvalavu discount adha sollu first.
Speaker 0
67.95s
Adhu correcta accuratea discount varaadhu bro ondru pathu-la.
Speaker 1
70.79s
Enna.
Speaker 0
71.75s
Adhukku naan kondu irukken.
Speaker 1
71.77s
Athukku 20% padam.
Speaker 0
73.67s
Ippadi percent padamla accurate-aa varaadhu adhu thonnooraayiram-nu.
Speaker 1
78.87s
Nineteen point aindhu.
Speaker 0
85.09s
Mm.
Speaker 1
85.47s
Eighteen percent kitta discount kuduthurukkeenga, ippo no due aaguthu, due edhuvum illa.
Speaker 0
90.35s
New edhuvume kidaiyadhu, clear pannidalaam.
Speaker 1
95.35s
Nalla panren bro nalla panreenga
Speaker 0
98.65s
Athukku sarkkaan appuram.
Speaker 1
102.71s
Okay bro.
Speaker 0
103.65s
Details ippo varum unkitta irukka details avvalodhaana?
Speaker 1
106.69s
Naan enakku program-la Naveen anna kooppittu enna kettaaru.
Speaker 0
109.73s
Mm
Speaker 1
110.05s
Idhu maadhiri idhu vandhu invoice pottaiyadaannaaru.
Speaker 0
112.77s
Mm.
Speaker 1
113.25s
Illanna client varattumna enakku solluvaanna Bharathanna, ey client-e vandhuttaanda service eduthuttu kilambida poraan, invoice podura first, enakku adhudhaan puriyala, yaarudhaa neengallaam kudukkuda maattenreenga.
Speaker 0
122.89s
Thideernu thideernu vandhuttaaru pro avaru.
Speaker 1
125.41s
Thidirnu vandhuttaaru innaikku kaalaiyila kooda thidirnu silent-aa irukkeenga innaikku kaalaiyila kooda solla maattenguraanga.
Speaker 0
129.31s
Hello Didi, avangalukkaga thaan bro ready pannittu irundhen naanga. Nethu night call panni naalandila irundhu engalukku noambu start aagudhu. Muslim avanga, naalandikku ellaam edukka mudiyaadhu. Naan kaalaiyileye varen, ellaam arrange pannungannu agitta agitta solli.
Speaker 1
138.27s
O
Speaker 0
141.25s
Ithu panni vittaanga.
Speaker 0
143.31s
Avanga details ellam anuppichittaan paaru bro.
Speaker 1
145.59s
Sari unnoda client enna aachu bro?
Speaker 0
147.77s
Edhu Coimbatore-aa?
Speaker 1
149.79s
Andha Srinath.
Speaker 0
152.59s
Srinath thadhaan Friday varaanga, Friday vandhu cash pay panniduraanga, service Friday edukuraanga.
Speaker 1
157.31s
Okay bro.
Speaker 0
158.47s
Mm naala annaikku vandhurum amount vandhurum invoice close pannidum.
Speaker 1
163.45s
Appa namma ishtam discount evvalavu venaalum kuduthukkalaam.
Speaker 0
166.33s
Aana thonnooru vayirathukku keezha pogakkoodaathu.
Speaker 1
169.01s
Idhu yaar fix pannadhu?
Speaker 0
171.89s
Adhanala dhaan naangal adhai ondru patha maathittom.
Speaker 1
175.03s
Achchaa appadiye.
Speaker 0
176.27s
Adhu appadiye appadiye fix pannikka vendiyadhudhaan bro, thonnooru keezha pogakkoodaadhaannanga. Sari okay, appa engalukku price ondru patha pottu kudungannu sarinthaanga.
Speaker 1
184.77s
Illa idhu yaaru fix pannadhu enna keppaanga ippa naangallaam answer pannanum.
Speaker 0
187.17s
Ashok Ashoknu sollidunga Ashoknu sollidunga edhukku idam Ashoknu sollidunga
Speaker 1
189.71s
Achchavukayilla.
Speaker 1
191.27s
Avarudhaan pottuttu irundhaan.
Speaker 0
193.01s
Aamaa.
Speaker 1
193.77s
Kothu riyasiyokke.
Speaker 0
195.41s
Kothu varudhalla, avarudhaane main aattakkaarar idhukku.
Speaker 1
198.87s
Sari okay, naan ketta Ashok.
Speaker 0
200.97s
Mm
Speaker 1
201.59s
Okay.
Speaker 0
202.27s
Okay Ashok kitta ketta enakku peru Ilangonnu solliduvaaru Ilangonnu peru ponathu varaikkum yaarum edhuvum vaangi tharunga maattaanga appadiye select aayiduvom.
Speaker 1
203.35s
Kaashokke edukkattaiyaa?
Speaker 1
210.47s
Okay bro.
Speaker 0
210.49s
Athu
Speaker 0
211.75s
Aa aa.