A
Call Intelligence
None with Bharath Kumar — Feb 18, 2026 11:15
Deal Lost
Warm
Call History
93 attemptsRep Performance
4.0/10
Pitch Effectiveness
0.0/10
Engagement
7.0/10
Conversion Probability
90.0%
Personalization
5.0/10
Technical Quality
0.0/10
Active Alerts
2No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Frustrated
Budget Sensitivity
Low
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
inquiry_response
Opening Quality
Urgent
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
hard_decline
Call Structure
Duration
1:17 (78s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
19
Rep Words / Customer Words
68 / 124
Rep Longest Monologue
7s
Customer Longest Monologue
10s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Low
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Process
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Lack of communication
Payment vandhuchaanu enakku theriyala, edho oru amount vandhurukka illaiyaa edhuvume theriya maattunga.
|
process | Customer | Yes | compliance/promise to action | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| 1 lakh package | Customer | 100000.00 | Negative | Mentioning a payment made by a client named Vimal. |
Key Moments
300:07
Payment Confirmation
Rep confirms a 1 Lakh payment was made by Vimal.
00:29
Communication Breakdown
Customer expresses frustration about not being updated on financial transactions.
00:59
Missing Bill Book
Rep mentions they cannot find the bill book, adding to the operational friction.
Trust Signals
2
Internal collaboration
Reference to specific bill books
Resistance Signals
2
Complaints about communication gaps
Threat of 'mailing' if things aren't provided
Confusion Signals
2
Unaware of payment status
Missing bill book
Topics Discussed
Client Ownership
Payment Receipts
Invoice Creation
Communication Gaps
Bill Books
RM Towers
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | negative | Asking who a specific client belongs to. |
| Middle | 2 | negative | Complaining about not being informed of a 1 Lakh payment. |
| Closing | 3 | neutral | Insisting on receiving the receipt and data immediately. |
Call Transcript
Click to expand
Speaker 0
1.33s
Hello
Speaker 1
2.99s
Sollunga bro.
Speaker 0
3.77s
Mohammed Ubait and Benjar Mohammed Ubait yaaroda client bro?
Speaker 1
7.47s
Vimal avanga nethu onnu ennittu pay pannaanga onnu lakh ennittu.
Speaker 0
9.51s
Avvalavuthaan nethu onnu.
Speaker 0
11.43s
Kodukka maattendraanga, dakkunu client vandhuttaangannu solraanga. Yaar bro avaru? Naan oru estimate create pannanum, enna kooppittu ketta naan sollanumla bro.
Speaker 1
21.17s
Correct avanga thideer thideernu vandhuttaanga
Speaker 0
21.43s
Aa
Speaker 0
23.71s
Ithu bro dhideernu naan nethu night aachum sollalaamla neengal nethu night thaan bro
Speaker 1
26.55s
Nethu night dhaan bro avangale confirm pannaanga.
Speaker 0
29.63s
Sari innaikku kaalaiyila edhaachum sollalaamla, innaikku client varaangantta invoice kekka maattaangala? Payment vandhuchaanu enakku theriyala, edho oru amount vandhurukka illaiyaa edhuvume theriya maattunga.
Speaker 1
39.09s
Sari onnum illa bro, ippa andha details-laam naan share panna solren. Share panna bro, number vandhu irukku, number irukku, innoruthu confirm pannittaaru.
Speaker 0
41.89s
Share panna bro.
Speaker 0
47.17s
Enakku sollanumla bro, enakku payment receipt aachu anuppinaanga bro.
Speaker 1
51.01s
Correct thaan naan ungalukku ippo.
Speaker 0
54.17s
Enakku payment receipt andha data anuppu, appuram andha RM Towers enna aachu?
Speaker 1
59.29s
Aaru andha enakku andha bill book thaan bro kaanum enakku.
Speaker 0
64.31s
Kudukkalaanna mail potturuvanga bro, solladha sollittu adhukkappuram ishtam. Kaalaiyila kettaanga innaikku tharennu sonnom ma'am-nnu, adhukkappuram ishtam. Naan pesurennu sollittu kamminaayittaanga avanga. Sari enakku indha Muhammad Ubaid date aanaa bro?
Speaker 1
75.83s
Sari okay.
Speaker 0
77.33s
Mm