A
Call Intelligence
None with Bharath Kumar — Feb 17, 2026 11:51
Deal Closed
Hot
Call History
93 attemptsRep Performance
8.5/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
100.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Rapport or Discovery: Bharath Kumar
Bharath Kumar skipped both rapport building and needs discovery on call with None.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Closed
Package
360 Package (Multiple Leads)
Purchase Date
Feb 17, 2026
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
b2c
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Missing
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
Operational/Logistical
Closing Attempt
Yes
Closing Technique
assumptive_close
Call Ending
natural_end
Call Structure
Duration
1:27 (88s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
37
Rep Words / Customer Words
68 / 184
Rep Longest Monologue
4s
Customer Longest Monologue
11s
Silence Gaps (>2s)
1 (max 3.0s)
Interruptions
4
Sales Technique Assessment
Overall Sentiment
Positive
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| aiwo 360 program | Rep | Mentioned | Positive | Confirming booking for three people (Kumudhavalli, Neelavanan, Srinath). |
| blood sample collection | Rep | -- | Committed | Confirming samples already collected for the group. |
Key Moments
300:43
Confirmation of Group Booking
Customer confirms three people are coming Friday to pay for the 360 package.
01:01
Service Status Verification
Confirmation that blood samples have already been collected, indicating high commitment.
01:18
Advance Payment Agreement
Customer agrees to pay advance amount even if full schedule is unclear.
Trust Signals
3
Willingness to pay cash for multiple people
Already provided blood samples
Requesting invoices
Enthusiasm Signals
1
Confirming 'Book panniyaachu' (Booking is done)
Confusion Signals
1
Minor confusion over bill book location
Topics Discussed
Bill book logistics
WhatsApp data transfer
Group booking names
360 Package
Invoice generation
Cash payment
Blood sample collection
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on data and bill book logistics. |
| Middle | 2 | positive | Confirming names and booking status. |
| Closing | 3 | positive | Agreement on payment and invoice steps. |
Call Transcript
Click to expand
Speaker 0
0.01s
Appointment pannanum illaama andha data mattum hello.
Speaker 1
0.83s
Aamaa.
Speaker 0
3.11s
Enga irukku? Enakku WhatsApp anuppichudu, hello.
Speaker 1
5.27s
RMD avvalavu sell pannanum illa total amount irukku.
Speaker 0
8.91s
Aa vandhu yaar yaar thanithani idhu illaiyaa? Sari andha bill book aachu.
Speaker 1
9.25s
Athu yaar yaar?
Speaker 1
11.85s
Book achievement-oda pros and cons enna irukkum.
Speaker 0
14.55s
Hello
Speaker 1
14.71s
Hello.
Speaker 0
16.65s
Bro, andha bill book photo eduthalaamnu solli naan arai mani neram aagudhu bro, evanaiyum edukka maatten, T Nagarla irukku bro, Hema Maam kitta.
Speaker 1
24.85s
Bill book enkitta dhaan bro illai.
Speaker 0
26.57s
Adhu unkitta vandhuruchchaa?
Speaker 1
28.15s
Aa
Speaker 0
29.23s
Bro adhula adhu konjam photo pudichu anuppichunganna clear data kuduthuralaam.
Speaker 1
32.07s
Andha photos ellaam Saravanandra oruthan kitta naan koduthirukken.
Speaker 1
39.15s
Enakku oru doubt.
Speaker 0
40.41s
Aa
Speaker 1
40.81s
Kumudhavalli Neelavanan Srinath
Speaker 0
43.63s
Aama Srinath moonu perum Friday varaanga, Friday inga vandhu pay pannuraanga moonu aaru-kku.
Speaker 1
48.53s
Book panniyaacha?
Speaker 0
49.55s
Book panniyaachu 360-kku.
Speaker 1
51.27s
Ek minute
Speaker 0
52.29s
Payment thaan bro, invoice mattum innaikku raise panni send panna sonnaanga.
Speaker 1
56.05s
Mm
Speaker 0
56.23s
Ippadi vandhu Friday vandhu cash-aa kuduthurraangalaam moonu perukkume serthu.
Speaker 1
59.87s
Service eppo start?
Speaker 0
61.19s
Friday idhu blood samples ellam collect panniyaachu already avangalukku.
Speaker 1
65.67s
Appa appo.
Speaker 0
66.43s
Ivanga rendu perudhum innaikku vandhurum Ethiraj, appurama Venkatesan appadinnu solli rendu peru moondru aaru avangalum moondru aaru thaan edukkala, blood onnooru ondrukkum padhinnaaru hours mattum blood collect panni irukkiradhu.
Speaker 1
77.91s
Mm.
Speaker 0
78.39s
Avanga pay panniduraangalaam, moondru aaru eppa varaangannadhu avangalukku theriyalaiyaam, advance amount mattum pay pannikkiraennu sollittaanga.
Speaker 1
79.53s
Aa three sixty eppo vandhu?
Speaker 1
82.71s
Pay pannunga.
Speaker 1
84.41s
Sari okay.
Speaker 0
85.51s
Okayngala?
Speaker 1
86.61s
Mm
Speaker 0
87.27s
Mm.