A
Call Intelligence
None with Bharath Kumar — Feb 17, 2026 10:14
Deal Lost
Warm
Call History
93 attemptsRep Performance
5.0/10
Pitch Effectiveness
0.0/10
Engagement
4.0/10
Conversion Probability
60.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High (Existing relationship)
Brand Sentiment
Neutral
Readiness to Buy
Warm
Decision Maker
Unknown
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Low - Very informal, lacks professional branding.
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
None
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
0:30 (30s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
10
Rep Words / Customer Words
18 / 62
Rep Longest Monologue
2s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.0s)
Interruptions
2
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
None
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Time
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Currently in a meeting
Naan inga theatre roomla ukkaandhu irukkom bro meetingla. Eppa paarthaalum meeting.
|
time | Customer | Yes | acknowledgement | Good |
Key Moments
200:03
Laptop explanation
Customer explains why he cannot provide the laptop/data immediately.
00:21
Meeting conflict
Customer indicates he is entering an online meeting, delaying further conversation.
Trust Signals
1
High familiarity with the agent
Resistance Signals
1
Busy with meetings
Topics Discussed
Laptop availability
Office location (Aaram Towers)
Internal staff (Kishore, Satheesh)
Meeting schedules
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Explaining laptop situation. |
| Closing | 2 | neutral | Coordinating meeting times. |
Call Transcript
Click to expand
Speaker 0
0.53s
Hello
Speaker 1
2.49s
Bro, aaram towers, aaram towers.
Speaker 0
3.59s
Aaram toss ore oru one hour bro Kishore laptop-la irukku Kishore laptop eduthuttu poyittaaru vandhuttu irukkaaru vandha udane udane vaangi koduthuduren.
Speaker 1
11.33s
Sari okay, appuram Satheesh vandhurukkaan.
Speaker 0
13.29s
Satheesh vandhirukkaan front-la irukkaan.
Speaker 1
14.81s
Avangitta phone kooda.
Speaker 0
16.77s
Naan inga theatre roomla ukkaandhu irukkom bro meetingla.
Speaker 1
20.19s
Eppa paarthaalum meeting.
Speaker 0
21.91s
Idhu online-laye meeting innum oru aindhu nimishathula start aagum podhu avan anga munnaadi dhaan ukkaandhu irukkaan eduppaan.
Speaker 1
27.19s
Sari naan pesuren pesuren.
Speaker 0
28.85s
Mm.