A

Call Intelligence

Karthik / JJ Medicals with Bharath Kumar — Feb 16, 2026 15:46

Deal Closed Warm
Customer Karthik / JJ Medicals
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-02-16 15:46
Duration 2:16
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.5/10
Pitch Effectiveness
8.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
7.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Closed
Package Bulk Collagen / Omega 3
Purchase Date Feb 16, 2026
Discount Offered 20.00%
Calls Before Closure 93
Upsell Attempted Yes
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Professional / Transactional
Budget Sensitivity High
Readiness to Buy Warm
Decision Maker Decision Maker
Lead Type b2b

Conversation Flow

Opening Type reference_previous
Opening Quality Good
Rapport Building Present
Needs Discovery Present
Discovery Depth Moderate
Discovery Questions 2
Pitch Start 25% into call
Pitch Approach Consultative / B2B Negotiation
Closing Attempt Yes
Closing Technique direct_close
Call Ending other

Call Structure

Duration 2:16 (136s)
Primary Language Tamil
Secondary Language English
Code Switching Moderate
Total Speaker Turns 39
Rep Words / Customer Words 184 / 292
Rep Longest Monologue 11s
Customer Longest Monologue 14s
Silence Gaps (>2s) 0 (max 1.2s)
Interruptions 4

Sales Technique Assessment

Overall Sentiment Neutral
Rep Confidence High
Needs-Based Selling Yes
Value Stacking No
Urgency Creation Low
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 2
Handled Successfully 2
Handling Rate
100%
Dominant Category Price

Objections

2
Objection Category Raised By Handled Technique Quality
Lack of GST Number
Avangalukku GST number-e illaiya bro? ... yearly turn over dhaan kaatturaangalaam.
 compliance Customer Yes policy clarification Good
No discount on Collagen
at least oru aindhu percent aachum kodukka mudiyuma?
 price Customer Yes firm policy / authority escalation Excellent

Products Discussed

2
Product Mentioned By Price Customer Reaction Context
collagen Customer -- Other Requesting bulk B2B discount.
omega 3 Customer -- Positive Added to the order at the last minute.

Key Moments

3
00:15
GST Compliance Discussion
Resolved the hurdle regarding the client's lack of GST number due to turnover limits.
01:03
Collagen Discount Refusal
Agent maintains price integrity on a key product despite pressure.
02:00
Invoice Identity Confirmation
Finalized that the invoice should be in the name of 'JJ Medicals'.

Discovery Questions

2
Q1 Avangalukku GST number-e illaiya bro?
Q2 Karthik endra perla invoice venuma, JJ endra perla invoice venuma?

Trust Signals

2
Long-term relationship (3-6 years)
Sharing drug license documents

Resistance Signals

1
Pushing back on the 'no discount' policy for Collagen

Confusion Signals

1
Confusion over whether to invoice under personal name or business name

Topics Discussed

GST Compliance Drug License B2B Discounts Collagen Omega 3 Invoicing Details

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 neutral Explaining GST status.
Middle 2 negative Annoyed by the lack of discount on Collagen and changing client requests.
Closing 3 neutral Finalizing invoice details.

Call Transcript

Click to expand
Source File +919150048625 16-2-2026, 3-46-42pm.mp3
Transcript +919150048625_16-2-2026,_3-46-42pm_transcript.json
Ingested 2026-03-01 11:19
Call ID #19245