A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 12:29
Deal Lost
Warm
Call History
93 attemptsRep Performance
7.5/10
Pitch Effectiveness
0.0/10
Engagement
8.5/10
Conversion Probability
90.0%
Personalization
9.0/10
Technical Quality
6.0/10
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Frustrated with internal processes
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Middleman
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
High familiarity; established relationship.
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Deep
Discovery Questions
4
Pitch Approach
Problem-solving/Reconciliation
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
other
Call Structure
Duration
2:11 (131s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
56
Rep Words / Customer Words
342 / 188
Rep Longest Monologue
12s
Customer Longest Monologue
7s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
8
Sales Technique Assessment
Overall Sentiment
Negative
Rep Confidence
Medium
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
2
Handled Successfully
2
Handling Rate
100%
Dominant Category
Process
Objections
2| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Data is mixed up
Customer ellam mix up panni kuduthuttu irukkanga, naan eppadi appa match panni close pandradhu?
|
technical/process | Customer | Yes | collaboration | Good |
|
Internal Blame
Satheesh dhaan ellaamnu... idhula en thalaiyila kattittaangala?
|
internal conflict | Rep | Yes | empathy | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| rm towers event sales | Customer | 3500.00 | Other | Reconciling cash and customer data from the event. |
Key Moments
400:09
RM Towers Mention
Identifies the core purpose of the call: reconciling a specific event's accounts.
00:55
CFO Pressure Reveal
The agent reveals the high-level internal pressure driving the urgency.
01:18
Coimbatore/Satheesh Mention
Highlights internal friction and 'blame game' regarding who owns the data.
01:56
Commitment to Consolidate
The prospect agrees to provide the necessary data, resolving the call's objective.
Discovery Questions
4
Q1
Andha RM Towers pathi details close pannanum, adhu ennannu?
Q2
Nee inga varuviyaa bro innaikku?
Q3
Yaaru yaaru yaaru andha moonu per sollunga?
Q4
Enna sale aachu?
Trust Signals
2
Direct admission of mistakes ('data mix up')
Willingness to help ('consolidate panni kudukkuren')
Resistance Signals
2
Blaming other team members (Satheesh)
Complaining about lack of billing by customers
Confusion Signals
2
Data mix up between Poet Garden and RM Towers
Unclear who is responsible for the final 'close'
Topics Discussed
Malaysia Event
RM Towers Data
Poet Garden Sales
CFO Audit
Billing Discrepancies
Internal Accountability
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Recognizes the caller. |
| Middle | 2 | neutral | Explains why data is messy and that others are blaming him. |
| Closing | 3 | neutral | Agrees to consolidate and send data despite the difficulty. |
Call Transcript
Click to expand
Speaker 0
0.85s
Hello.
Speaker 1
2.61s
Aa Malaysia vandhane gnyabagam irukka?
Speaker 0
5.13s
Aamaa.
Speaker 1
5.97s
Appo unga kaiyila oru moondru aindhu vandhu kitta cash koduththen.
Speaker 0
8.65s
Aamaa bro.
Speaker 1
9.75s
Andha RM Towers pathi details close pannanum, adhu ennannu.
Speaker 0
13.85s
Aamaa bro.
Speaker 1
15.09s
Adhu enna edhunnu sonna, yenna inga enna pressure pannittu irukkaanga, adhu yen innum close pannalainnu.
Speaker 0
20.23s
Hello anga enna nadandhadhunna.
Speaker 1
20.51s
Anga enna nadanthathunna enakku eppadi theriyuma data kuduthurukkaanga mail-la Poet Garden-la nadantha sales-la nadantha customer-um.
Speaker 0
24.67s
Poi.
Speaker 0
27.77s
Aa
Speaker 1
28.15s
RM Towers-la irukkaan.
Speaker 0
29.67s
Aa.
Speaker 1
30.37s
Customer ellam mix up panni kuduthuttu irukkanga, naan eppadi appa match panni close pandradhu? Oru perfect data-ve onnum kudukkala.
Speaker 0
35.93s
Nee inga varuviyaa bro innaikku?
Speaker 1
37.43s
Bro naan enga bro varadhu enakku update kooda bro naan ethanai vaatti bro maamiyaar sila per vandhu.
Speaker 0
40.91s
Pro sila per vandhu pro sila per billae podala pro save pannittu appadiye vaangittu poyitte irundhaanga.
Speaker 1
45.95s
Save pannittu appadiye vaangittu poyitte irundhaanga.
Speaker 0
48.15s
Pasanga maathiri Neil Ranaavum Nikkala sila peru.
Speaker 1
48.17s
Aa
Speaker 1
49.57s
Aa
Speaker 1
51.11s
Mm.
Speaker 0
52.87s
Bill aachu vaangittu ponaanaa illa pay pannittu appadiye eduthuttu odinne irukkaanunga.
Speaker 1
55.91s
Enna kooppittu kaalaiyila CFO pathu naal aaguthu nee yen close pannalenu idhu naan sollittum.
Speaker 0
62.09s
O sari loose pasanga illaamal roopaiyaa pannittu irukkum.
Speaker 1
62.37s
Aa
Speaker 1
64.05s
Ivangalaam theriyumma panraanga inga naan unkitta varrathukku oru moonu perai cross panni varrathu thaan idhu.
Speaker 0
66.89s
Aa
Speaker 0
71.05s
O adhukku oruthar oruthar oru oru
Speaker 1
71.93s
Oruthar oruthar oru oru perai kai kaatturaanga, last-aa Bharathukku theriyum-nu onnu kai kaatti vittaanga.
Speaker 0
76.35s
Yaaru yaaru yaaru andha moonu per sollunga.
Speaker 1
78.85s
Coimbatore event ennadaanna, anga enga pesi Satheesh-ai thallunaanga, Satheesh dhaan ellaamnu.
Speaker 0
83.97s
Aa idhula en thalaiyila kattittaangala? Rendu perum dhaan izhuchu vaanginunga, aana rendu per thalaiyila kattittu sollunga.
Speaker 1
84.69s
Aa
Speaker 1
85.61s
Aa rendu kaiyilum.
Speaker 1
89.83s
Bro neengana just poneenga unga thalaiyila katturaanga naan enna bro pannen naan naduvula maatti nikkirenla.
Speaker 0
95.17s
Bro, naan summa help-ukku ponen bro, en thalaiyileye adhu mothathai kattitta naan enna panradhu?
Speaker 1
100.09s
Enakku data venum bro, enna sale aachu? Andha moonaayirathi ainnooru roopaykku data naan ready.
Speaker 0
101.71s
Enna seyal?
Speaker 0
102.71s
Andha moonaayirathi ainnooru roopaykku data ready panraarunga.
Speaker 1
106.29s
Aindhaayirathu roopaykku illa bro, total-aa venum bro.
Speaker 0
109.05s
Hotel
Speaker 1
111.09s
Naan eppadi bro close pannuven? Event head enakku total-aa kuduthathaan bro naan panna mudiyum.
Speaker 0
116.81s
Sari bro, naan edho onnu consolidate panni kudukkuren irunga.
Speaker 1
119.39s
Mm, sari okay.
Speaker 0
121.15s
Aa konjam time aagum.
Speaker 1
123.17s
Innaikkulla enakku kudukku bro, innaikku enakku last date-aan, enakku sollittaanga innaikkulla nee mudichittu thaan poren-tu.
Speaker 0
129.23s
Aa okay.
Speaker 1
130.51s
Mm.