A
Call Intelligence
None with Bharath Kumar — Feb 16, 2026 12:26
Deal Lost
Warm
Call History
93 attemptsRep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
7.5/10
Conversion Probability
90.0%
Personalization
8.0/10
Technical Quality
7.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Decision Maker
Lead Type
b2b
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
None
Discovery Questions
0
Pitch Approach
N/A
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
2:01 (121s)
Primary Language
Tamil
Secondary Language
English
Code Switching
Moderate
Total Speaker Turns
48
Rep Words / Customer Words
214 / 148
Rep Longest Monologue
12s
Customer Longest Monologue
8s
Silence Gaps (>2s)
0 (max 1.2s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Moderate
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
1
Handling Rate
100%
Dominant Category
Technical
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Missing GST Number
Aamaa unga kadaikku GST-ye kidaiyaadhunnu yedho sollittu irundhaanga bro.
|
technical/administrative | Customer | Yes | urgency/risk highlight | Good |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| jj medical center entry/invoice | Rep | 7945.00 | Neutral | Discussing GST details and billing for a specific medical center. |
Key Moments
200:44
GST Risk Explanation
Bharath explains that the client will question the lack of GST, which could lead to issues with money claims.
01:09
Amount Confirmation
Confirmation of the 7945 INR figure and tallying with previous dates.
Trust Signals
2
Sharing calculation details
Openly discussing payment from 'Deepak'
Resistance Signals
1
Questioning the validity of GST data provided
Confusion Signals
1
Discrepancy in GST availability for JJ Medical Center
Topics Discussed
GST Verification
Invoice Generation
Payment Confirmation (Deepak)
Calculation Tallying
Client Claims
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Business-like inquiry about GST. |
| Middle | 2 | neutral | Worried about client claims if GST is missing. |
| Closing | 3 | neutral | Agreed to verify and call back. |
Call Transcript
Click to expand
Speaker 1
0.67s
Hello.
Speaker 0
1.59s
Hello.
Speaker 1
2.67s
Hello bro.
Speaker 0
3.49s
Bharath, indha JJ Medical Center pottirukken.
Speaker 1
6.05s
Aamaa bro.
Speaker 0
7.27s
Adhu GST dhaana?
Speaker 1
10.99s
Andha details unakku amichirungane unakku.
Speaker 0
13.15s
Enakku niraiya anuppichirukka adhula edhu GST?
Speaker 1
16.97s
Aamaa unga kadaikku GST-ye kidaiyaadhunnu yedho sollittu irundhaanga bro.
Speaker 0
20.17s
GST kidaiyaadhaa?
Speaker 1
21.47s
Aamaa.
Speaker 0
22.25s
Bro GST ellaam irukkaadhu irukkaadhu bro pottu paaru bro GST number mattum irundhaa podhum naan online-la irundhu potta data.
Speaker 1
27.21s
Vanakkam kadaaiyaa irukku appadinnaanga.
Speaker 1
31.73s
GST
Speaker 0
32.11s
CSC number ellam irukkadhu, irukkadhu bro, nee kuduthadhula edhedho irukku, thevaiyilladhadhellam irukku.
Speaker 1
38.13s
Mm.
Speaker 0
38.91s
Adhaan naan kekkuren. Naan invoice potturuven enakku onnumilla. Oru naal appuram andha
Speaker 1
41.77s
Oru naal appa andha unaravatti unaravatti naan confirm pannittu varattaa?
Speaker 0
44.61s
Andha client unna thaan keppaaru oru naal GST-la yen podalaannu appo unakku thaan issues aagum yenna avanga claim panniruppaanga money.
Speaker 1
50.23s
Panniruppaanga. Sari vandhalla naan thiruppi confirm pannittu varaaru.
Speaker 0
52.85s
Sari appuram innoannu.
Speaker 1
54.35s
Aa.
Speaker 0
55.19s
Avaru Deepak ellaam pay pannittaarula.
Speaker 1
57.35s
Pay pannittaaru.
Speaker 0
58.73s
Evvalavu evvalavu vaangina amount-a kootturukke enakku?
Speaker 1
62.31s
Aa Muslim sir anuppichirukkaanga details.
Speaker 0
63.93s
Ammichirukken moththam ezhu ezhu onbadhu naangu naangu naangu paindhu pounds thaana?
Speaker 1
69.77s
7945 aamaa. Aamaa.
Speaker 0
71.97s
Appadinna innaikku date evvalavu varuthu?
Speaker 1
74.49s
Mundhu nethu date ondru irandu moonru point aaru ondru andha date andha number vachu podu.
Speaker 0
79.93s
Vandhu irandu moonu point.
Speaker 1
81.47s
Ippadi ondru naangu kaana appuram peru.
Speaker 0
83.99s
Innaiku date-ukku evvalavu varudhunna aindhu lakh enbadhu irandu aindhu aimbadhu ettu bro.
Speaker 1
88.67s
Naan naan idhu pannadha vachu paarthaa naan unakku anuppuren paaru calculation.
Speaker 0
93.09s
Innaikku date ondru irandu moondru point, nee annaikku vaangunadhu evvalavu?
Speaker 1
95.77s
Six one.
Speaker 0
97.25s
Innaikku aaru naangu appadi ippadi okay naan tally pannirum bro.
Speaker 1
100.31s
Unakku amuthirukken paaru bro, kadaisi bill.
Speaker 0
102.73s
Sari okay, naan paakkurenppa, appuram indha JJ Medicals keezha.
Speaker 1
106.57s
Night pickup kettittu vera yaarunga?
Speaker 0
107.83s
Aanaa GST illaatha irukkaathu GST confirm irukkum GST illannu solren
Speaker 1
111.35s
Aamaa illannu thonnaa theriyum, sari naan ippo call panni kettuttu varaaru.
Speaker 0
113.51s
Ippo call.
Speaker 0
114.71s
Kelu GST irukkum yenna appuram avangathaan question pannuvaanga.
Speaker 1
118.67s
Sari naan pesittu varaaru.
Speaker 0
119.89s
Mm sari okay