A

Call Intelligence

None with Bharath Kumar — Feb 16, 2026 10:14

Deal Lost Hot
Customer None
Phone +919150048625
Rep Bharath Kumar
Team Sales
Date 2026-02-16 10:14
Duration 0:12
Source None

Call History

93 attempts
Total Attempts93
First CallJan 23, 2026
Last CallFeb 26, 2026
Total Talk Time134.2 min
Other RepsSuganya, Abijith, Abijith, Abijith
Rep Performance
8.0/10
Pitch Effectiveness
0.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
0.0/10

Score Radar

Sentiment Arc

Talk Ratio

Sales Outcome

Deal Status Deal Lost
Calls Before Closure 93
Upsell Attempted No
Cross-sell Attempted No

Customer Profile

Gender Male
Language Preference Tamil
Brand Awareness High
Brand Sentiment Positive
Budget Sensitivity Low
Readiness to Buy Hot
Decision Maker Decision Maker
Lead Type inbound

Conversation Flow

Opening Type direct_pitch
Opening Quality High
Rapport Building Present
Needs Discovery Missing
Discovery Depth None
Discovery Questions 0
Pitch Approach None
Closing Attempt Yes
Closing Technique direct_close
Call Ending hard_decline

Call Structure

Duration 0:12 (13s)
Primary Language Tamil
Secondary Language English
Code Switching Low
Total Speaker Turns 3
Rep Words / Customer Words 8 / 21
Rep Longest Monologue 3s
Customer Longest Monologue 7s
Silence Gaps (>2s) 0 (max 1.0s)
Interruptions 0

Sales Technique Assessment

Overall Sentiment Positive
Rep Confidence High
Needs-Based Selling No
Value Stacking No
Urgency Creation Moderate
Script Adherence None
Filler Words Low
Follow-Up Commitment Yes
Total Objections 0
Handled Successfully 0
Handling Rate
0%

Products Discussed

1
Product Mentioned By Price Customer Reaction Context
invoice Customer -- Positive Agent asks to prepare an invoice quickly.

Key Moments

1
00:08
Invoice Request
Signals the transition to the final payment/closing stage.

Trust Signals

2
Use of agent's name
Requesting invoice

Enthusiasm Signals

1
Quick agreement

Topics Discussed

Invoice preparation Staff availability

Sentiment Arc Detail

Phase Order Sentiment Note
Opening 1 positive Greeting the agent by name.
Closing 2 neutral Agreeing to the invoice process.

Call Transcript

Click to expand
Source File +919150048625 16-2-2026, 10-14-4am.mp3
Transcript +919150048625_16-2-2026,_10-14-4am_transcript.json
Ingested 2026-03-01 11:19
Call ID #19242