A
Call Intelligence
None with Bharath Kumar — Feb 14, 2026 17:08
Deal Lost
Warm
Call History
93 attemptsRep Performance
5.0/10
Pitch Effectiveness
4.0/10
Engagement
7.0/10
Conversion Probability
80.0%
Personalization
8.0/10
Technical Quality
0.0/10
Active Alerts
1No Close Attempt: Bharath Kumar
Bharath Kumar did not attempt to close on call with None. Coaching opportunity.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Discount Offered
10.00%
Calls Before Closure
93
Upsell Attempted
No
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Neutral/Frustrated
Budget Sensitivity
High
Readiness to Buy
Warm
Decision Maker
Partial
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Fair
Rapport Building
Present
Needs Discovery
Missing
Discovery Depth
Shallow
Discovery Questions
0
Pitch Start
40% into call
Pitch Approach
Customer-led negotiation
Closing Attempt
No
Closing Technique
None
Call Ending
other
Call Structure
Duration
1:46 (107s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
32
Rep Words / Customer Words
84 / 112
Rep Longest Monologue
5s
Customer Longest Monologue
6s
Silence Gaps (>2s)
2 (max 7.0s)
Interruptions
3
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
Medium
Needs-Based Selling
No
Value Stacking
No
Urgency Creation
Low
Script Adherence
Low
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
1
Handled Successfully
0
Handling Rate
0%
Dominant Category
Price
Objections
1| Objection | Category | Raised By | Handled | Technique | Quality |
|---|---|---|---|---|---|
|
Discount not yet applied
Naan pathu percent kadaisiya naan kekkuren, okay sonnenna pottu kudunga
|
price | Customer | No | deferral | Average |
Products Discussed
1| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| hill station package | Customer | -- | Price_Sensitive | Negotiating a 10% discount for this specific service. |
Key Moments
300:44
Discount Negotiation
Customer explicitly asks for a 10% discount for the hill station package.
01:02
UK Third Party Discussion
Rep expresses confusion about a person in the UK, indicating a complex background to this lead.
01:26
Headache Mention
Customer mentions a headache affecting himself and the staff, which could be a health concern or a metaphor for stress.
Trust Signals
2
Direct negotiation
Long-term relationship (93 calls)
Resistance Signals
1
Insistence on 10% discount
Confusion Signals
1
Rep expresses confusion about the UK situation at 01:02
Topics Discussed
Discount negotiation
Administrative updates
Third-party issues (UK)
Internal staff (Shiva, Nurse)
Physical health (Headache)
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Focused on administrative tasks. |
| Middle | 2 | neutral | Negotiating discount and expressing frustration about a third party in the UK. |
| Closing | 3 | neutral | Ending the call casually. |
Call Transcript
Click to expand
Speaker 0
0.41s
Hello.
Speaker 1
1.59s
Bharath unakku innum enna therinjirukkaan paaru.
Speaker 0
3.89s
Andha eleventh onnu remove pannittaanga.
Speaker 1
6.21s
Aa elavanth onnu adhu remove pannittennu paaru.
Speaker 0
8.25s
Aa check pannittukka solren. Okay okay.
Speaker 1
10.05s
Ithu muthal.
Speaker 0
12.65s
Avar innum yaarukku vaazhthu vaiththirukkaaru?
Speaker 1
15.99s
Eppadinna ezhara valarthukkuvanga aare kaalukkulla kudutthaa poduven.
Speaker 1
21.57s
Hello
Speaker 1
24.51s
Mundhiruchchaa?
Speaker 1
34.01s
Hello.
Speaker 0
38.87s
Aa sollu bro.
Speaker 1
40.87s
Enna Elroy valathu vachirukkaaru?
Speaker 0
42.93s
Avaru.
Speaker 1
44.39s
Mm.
Speaker 0
44.73s
Naan Siva kitta pesitten, hill station-ukkum pathu percent discount kodukka venaarunnu sonnenla.
Speaker 1
50.09s
Aa
Speaker 0
50.93s
Naan ippayum dinner-ukku Shiva kitta dhaan poren.
Speaker 1
54.09s
Mm.
Speaker 0
54.89s
Naan pathu percent kadaisiya naan kekkuren, okay sonnenna pottu kudunga, illaina adhe amount enakku anuppunga, naan pay panniduren.
Speaker 1
62.49s
Bro enakku puriyalaam bro avan nijamaa UKla thaan irukkiraan bro.
Speaker 0
67.67s
Enna pannalaam adhukku kaaranam ivanga dhaan bro adikkadi sirai meet panni vittirukkave koodaadhu ivanga.
Speaker 1
74.25s
Naan meet pannuradhellam common bro adhu edhuvum panna mudiyaadhu.
Speaker 0
77.43s
Appo adhigaadi meet panni vittuttu.
Speaker 0
82.95s
Thalavali irukkum.
Speaker 1
84.97s
Ennennaa bro adhu
Speaker 0
86.85s
Enakku enakku dhaan thalaivali, vera enakku mattum illa, inga nurse-la irundhu sir varaikkum enakku thalaivali dhaan.
Speaker 1
94.41s
Kaliyar Bro-ni.
Speaker 1
98.81s
Hello.
Speaker 0
99.55s
Mm-hmm.
Speaker 1
100.37s
Jhaaliyaaru bro.
Speaker 0
101.49s
Avlo enna share?
Speaker 1
106.09s
Sari bro.