A
Call Intelligence
None with Bharath Kumar — Feb 14, 2026 15:04
Deal Lost
Hot
Call History
93 attemptsRep Performance
8.5/10
Pitch Effectiveness
9.0/10
Engagement
9.0/10
Conversion Probability
95.0%
Personalization
8.0/10
Technical Quality
6.0/10
Active Alerts
1High-Value Deal Lost: ₹280,000
Bharath Kumar lost a ₹280,000 deal with None. Immediate review recommended.
Score Radar
Sentiment Arc
Talk Ratio
Sales Outcome
Deal Status
Deal Lost
Deal Value
₹2,80,000
Calls Before Closure
93
Upsell Attempted
Yes
Cross-sell Attempted
No
Customer Profile
Gender
Male
Language Preference
Tamil
Brand Awareness
High
Brand Sentiment
Positive
Budget Sensitivity
Low
Readiness to Buy
Hot
Decision Maker
Decision Maker
Lead Type
inbound
Conversation Flow
Opening Type
direct_pitch
Opening Quality
Good
Rapport Building
Present
Needs Discovery
Present
Discovery Depth
Shallow
Discovery Questions
2
Pitch Start
5% into call
Pitch Approach
Order taking and logistics coordination
Closing Attempt
Yes
Closing Technique
urgency_close
Call Ending
other
Call Structure
Duration
3:29 (210s)
Primary Language
Tamil
Secondary Language
English
Code Switching
High
Total Speaker Turns
86
Rep Words / Customer Words
384 / 312
Rep Longest Monologue
13s
Customer Longest Monologue
12s
Silence Gaps (>2s)
2 (max 3.5s)
Interruptions
12
Sales Technique Assessment
Overall Sentiment
Neutral
Rep Confidence
High
Needs-Based Selling
Yes
Value Stacking
No
Urgency Creation
High
Script Adherence
None
Filler Words
Low
Follow-Up Commitment
Yes
Total Objections
0
Handled Successfully
0
Handling Rate
0%
Products Discussed
2| Product | Mentioned By | Price | Customer Reaction | Context |
|---|---|---|---|---|
| collagen | Rep | 3000.00 | Positive | Inquiry about quantity (0.5kg vs 1kg) |
| omega 3 | Customer | -- | Positive | Confirming stock of 30s count |
Key Moments
301:28
Large Amount Discussion
Confirmation of 9.38L total and 1.9L/2.8L payment segments.
02:20
Deadline Pressure
Rep emphasizes that payment must happen today to meet the shipping schedule.
03:04
Payment Commitment
Customer confirms they will arrive in 30 minutes to settle the payment.
Discovery Questions
2
Q1
Marine collagen vandhu onnuna half kg-aa one kg-aa?
Q2
Omega three double strength irukkaa start-unga?
Trust Signals
3
Willingness to pay large amounts
Direct coordination on logistics
Long call history (93 records)
Confusion Signals
1
Confusion over invoice counts and church-wise breakdown
Topics Discussed
Stock availability
Marine Collagen pricing
Omega 3 Double Strength
Invoice details
Payment links vs Card swipe
Logistics and shipping deadlines
CFO approval
Sentiment Arc Detail
| Phase | Order | Sentiment | Note |
|---|---|---|---|
| Opening | 1 | neutral | Checking stock and invoice details. |
| Middle | 2 | neutral | Calculating large sums and confirming payment methods. |
| Closing | 3 | neutral | Agreeing to meet within 30 minutes for payment. |
Call Transcript
Click to expand
Speaker 1
0.77s
Hello.
Speaker 0
2.11s
Bro double M sixty stock irukku.
Speaker 1
4.41s
Ethu double screen yaarukitta ketta theriyum?
Speaker 0
6.41s
Aa
Speaker 0
10.21s
Adhanaala therinju paakkala nee invoice keturukka adhanaala kekkuren.
Speaker 1
13.47s
Appadiyaa onnu nimisham irunga.
Speaker 0
14.81s
Appuram marine collagen vandhu onnuna half kg-aa one kg-aa?
Speaker 1
18.77s
Aa half kg, half kg moondru aayiram varum paarunga adhudhaan.
Speaker 0
21.63s
Ellaam podurathu Omega FD bro, ellaam.
Speaker 1
24.23s
Omega three double strength irukkaa start-unga?
Speaker 0
31.07s
Mm.
Speaker 1
31.13s
Thirties thirties thaan irukkaan bro double strength.
Speaker 0
34.39s
Mm nee potturukkiya naan adhaan ketten
Speaker 1
36.45s
Aa sir, thirties sir, thirties double panna ore rate thaane thirties?
Speaker 0
40.91s
Thirty-s rendu potturavaa?
Speaker 1
43.01s
Aa sari okay thirty C rendu potturunga.
Speaker 0
45.29s
Mm
Speaker 1
46.43s
Mm.
Speaker 0
48.27s
Bro payment vaangittiya?
Speaker 1
49.91s
Date ellaam anuppichutten, naan oru payment link inga card-la pay pannuraaraa link-la pay pannuraaraa theriyala, I will update you I am coming there appadinnu potturukkaaru message.
Speaker 0
58.29s
Enna potturukkaaru?
Speaker 1
59.59s
Inga vandhuttu irukkaram bro, Delhi shark dhaan, avar inge kai inge card swipe pannitta okay dhaane?
Speaker 0
65.15s
Avaru engana pannuttom bro kaasu vaangidum bro.
Speaker 1
67.21s
Naan kaasu vaangiyathaan.
Speaker 0
69.11s
Aa naan unakku
Speaker 1
69.23s
Naan unakku naan unakku anuppichirukken correct-aa mattum paaru naan avarukku anuppichirukken message idhu
Speaker 0
74.25s
Mm
Speaker 1
74.71s
Ippo naan appadiye line-laye irukken idhu okay-va paaru.
Speaker 0
77.27s
Hello
Speaker 1
79.11s
Main address pannunga. Unna anuppichirukka maathiri boarding-la.
Speaker 0
85.21s
Aa appadi.
Speaker 0
88.19s
Nine lakh thirty eight five hundred. Nine lakh thirty eight five hundredla one lakh pay pannittaarula.
Speaker 1
92.91s
Adhu keezha pension maathiri irukkum.
Speaker 0
94.45s
Okay 1,00,000 side idhu 1,44,9146682 total pay amount 1,90,000.
Speaker 1
102.83s
Two lakh eighty thousand.
Speaker 1
104.81s
Ok. Ok.
Speaker 0
105.29s
Okay.
Speaker 0
106.67s
Okkaalaa?
Speaker 0
107.97s
Mm
Speaker 0
109.47s
Downflow pottu oru oru church-kkum oru oru church-kkum
Speaker 1
110.21s
Aama avanga counts-la thaan paakkuraanga oru oru vaatti naan edhaavadhu sonnaalume avaru calculate counts-la paakkuraaru adhaan side-la pottu vidunga
Speaker 0
116.21s
Podhuvudhu.
Speaker 1
117.37s
Inga rate evvalavu.
Speaker 0
117.51s
Ingiraiyittu
Speaker 0
119.13s
Sari maa famous aangidunga okay okay
Speaker 1
122.27s
Avunu.
Speaker 1
123.43s
Okay okay innaikku edhavadhu thirandhathu illa ungala Vijay pannala edhavadhu call pannala illa.
Speaker 0
127.77s
Kyarae?
Speaker 1
128.39s
CFO ma'am edhuvum call pannala ungalukku.
Speaker 0
130.19s
Illa innaikku pannala ippa pesalaengka idhukkappuram.
Speaker 1
132.23s
Idhukku appuram kudaiyarathaanu Monday kudaiyavaanga adhukkulla innaikkulla vaangidunum.
Speaker 1
135.85s
Vandiya eduthu vittaanga bro.
Speaker 0
137.91s
Monday varaikkum vittu irukkaanga bro.
Speaker 1
140.45s
Bro innaikkulla vaangi ennennu thaan sollunga. Innaikkulla vaangi aaganum idhu. Naanum adhaan solren payment vaangi.
Speaker 0
143.29s
Naanum adhaan solren payment vaangiyave aaganum.
Speaker 1
146.89s
Entha details-um illaama
Speaker 0
149.11s
Appuram naan unna ketten nee send panniya?
Speaker 1
151.05s
Andha division andha division andha
Speaker 0
151.55s
Andha Doctor Bharath.
Speaker 1
154.49s
Ithiri issue. For example, Dr. Marathu aa andha invoice.
Speaker 0
157.37s
Andha invoice avar client details aanaa bro. Okay okay. Adhu vandhu avanga potturukkaanga.
Speaker 1
160.23s
Aamaa okay okay avanga poottu irukkaanga aa ippa vanappuren
Speaker 0
164.81s
Aa
Speaker 0
165.53s
Mm.
Speaker 1
166.03s
Unga age-la doctor Bharat enna summaar irukkaanga? Unga yaarukku summaar irukkaanga? So appadhaan ungalukku puriyum okay idhaan namma tailor pannappadhu.
Speaker 0
169.61s
Doctor Bharat.
Speaker 0
182.97s
Hello
Speaker 1
183.59s
Mm-hmm.
Speaker 0
184.65s
Naan madhiyamathukku ippa varuven bro madhiyamam adhaan ippave madhiyamam aayiduchulaam madhiyamam. Naan ippa varuven payment idhu panrathukku. Okay. Naan vandhu oru half an hour iruppaanga adhulaam oru orange liye ungalukku uthuren bro.
Speaker 1
188.11s
Naan ippo oru payment.
Speaker 1
191.15s
Okay. Naan vandhu oru half an hour iruppaanga. Idhellam R&D indha uththaram pro. Adha vandhu fix pannunga. Ethu venum? R&D. Sari vaanga vaanga vaanga.
Speaker 0
197.83s
Aarambam irukku.
Speaker 0
200.83s
Mm.
Speaker 1
201.37s
Sari bro okay.
Speaker 0
203.95s
Sari bro okay.
Speaker 1
208.61s
Ennathaan